What Touchless Policy Servicing Means for You in 2025

Touchless policy servicing means managing your insurance policies without needing to talk to a person. In simple terms, you can update, renew, or check your policy entirely online or through automated systems.

To put it into context, touchless servicing lets insurance companies handle routine requests faster and with fewer mistakes. Instead of waiting on hold or filling out forms by hand, you use apps, websites, or phone systems that do everything automatically.

This makes the whole process smoother, saving time for both customers and insurers.

• Check your coverage details anytime

• Make changes like updating your address or adding a driver

• Get instant proof of insurance for emergencies

For those interested in how it works behind the scenes, touchless policy servicing uses AI, machine learning, and automated workflows. These tools process requests, review data, and confirm changes without human intervention.

For example, Strada's voice AI for insurance converts phone calls into smooth, natural conversations, handling your requests instantly, around the clock, with zero hold times. This kind of technology makes touchless servicing powerful and reliable.

Here are a few examples of touchless servicing in action:

1. Renewing your auto insurance online in minutes

2. Reporting a small home claim through an AI-powered phone system

3. Updating beneficiaries instantly without paperwork

By using touchless servicing, you get faster, simpler policy updates that fit into your busy life. It's a big change in how insurance works, making everything more efficient and customer-friendly.