How Touchless Claims Will Change Insurance in 2025

Touchless claims means filing and handling insurance claims without needing to talk to a person. It uses technology so everything happens automatically, saving time and effort.

When you think about insurance claims, usually you imagine calling an agent, explaining the issue, and waiting for processing. Touchless claims change that by using digital tools like apps, online forms, and automation to collect and check the required information. This makes the whole process faster and reduces mistakes.

It fits into a bigger trend of making insurance easier and more user-friendly through technology.

To understand how touchless claims really work, think of the steps involved:

• Claim submission using a smartphone or computer

• Automatic verification of details through software

• Instant approval or requests for more information

• Quick payout to the customer's account

For example, if a driver has a minor accident, they can use an app to upload photos and details immediately. The system reviews everything automatically, checks for damages, and starts the payment process without needing a call or email. This reduces the usual back-and-forth and speeds up recovery.

On a technical level, touchless claims rely on artificial intelligence, data integration, and workflow automation. Here, Strada's AI voice agents help by automating claims intake. They can talk to customers, gather necessary information, trigger immediate backend workflows, and update insurance systems seamlessly.

This kind of voice AI makes the touchless claims process even smoother and more efficient, benefiting both insurers and customers.