What's a Policy Administration System (PAS) in 2025?

A policy administration system, or PAS, is a software tool used by insurance companies to manage policies from start to finish.

It helps keep track of everything related to an insurance policy, like issuing new policies, handling renewals, making changes, and processing claims. A PAS makes these processes smoother and faster by organizing all the policy information in one place.

For example, when a customer buys car insurance, the PAS records their details, calculates premiums, and keeps track of payments. This system is key in helping insurers stay organized and provide better service.

On a more detailed level, a PAS connects various tasks that agents, underwriters, and customer service teams perform daily. It supports things like billing, endorsements, cancellations, and compliance checks. This helps reduce manual errors and saves time.

Most modern PAS options also support digital communication, so customers and agents can interact through apps or websites directly. Insurance companies often choose a PAS based on how well it integrates with their existing tools and workflows.

For advanced users, a PAS is a complex system made up of multiple modules that work together. These modules handle different parts of the insurance lifecycle, such as policy creation, document management, and reporting. Integrating a PAS with technologies like Strada, a voice AI for insurance, enhances automation further.

You can connect your PAS with Strada to automate call outcomes, update policy data instantly, and streamline insurance workflows seamlessly. This combination reduces manual entry and speeds up customer service processes.

Here are some common features you find in a PAS:

• Policy creation and maintenance

• Billing and payments management

• Claims processing support

• Regulatory compliance checks

Insurance companies rely on PAS tools to keep their operations running smoothly by automating routine tasks and giving real-time access to policy information. This means agents can spend less time on paperwork and more time helping customers.