What`s an AI Digital Adjuster? Your 2025 Insurance Guide

An AI adjuster is a type of software that helps insurance companies review and settle claims automatically. It can analyze information quickly and decide how much money to pay without waiting for a human to step in.

In insurance, an AI digital adjuster plays a bigger role. It uses artificial intelligence to handle claims more efficiently and accurately, working alongside people or even independently. This technology helps speed up the process, reduce errors, and improve customer satisfaction by providing faster responses.

For example, after a car accident, an AI digital adjuster can examine photos and reports, estimate damages, and suggest payments right away. This fits into a larger trend where digital tools and AI improve the way insurance companies operate.

Getting more technical, AI adjusters use algorithms that can learn from past claims and customer interactions. They combine techniques like image recognition, natural language processing, and data analysis to make decisions similar to human experts. Many AI digital adjusters can also handle First Notice of Loss (FNOL), which is when customers first report a claim.

By integrating with systems like Strada's voice AI and workflows, these AI adjusters automate the entire claims process, including FNOL and post-call actions. This integration allows insurance teams to operate smoother, improving everything from call handling to claim resolution.

Here are some common tasks an AI digital adjuster can do:

• Review and assess damage images

• Calculate estimated repair costs

• Process customer information from forms or calls

• Automate claim approvals or flag complex cases

Understanding AI adjusters helps you see how insurance companies are using technology to handle claims faster and smarter. Whether a claim is simple or complex, having an AI digital adjuster can make a big difference in how quickly you get paid.