From FNOL to policy servicing, Strada handles customer interactions across voice, email, chat, and text – integrated into your core systems.
Incoming Call or Message
Strada AI Agents
Workflow completed
Systems updated
One platform for all customer touchpoints
Connecting policyholders and third parties to your systems
Strada handles customer interactions and writes directly into your policy admin, AMS, and claims systems. Your teams step in when needed, with full context and control.
Your Stakeholders
Policyholders
Claimants & Third-parties
Agents
Your Team
Service, Claims & Sales
Strada's AI Agents
Your Systems
PAS
AMS
CRM
CMS
Pre-built for insurance. Configured for your operations
Every deployment starts with proven insurance workflows, then configured to your escalation rules, compliance requirements, and system-specific processes.
Strada handles the first line of service. When judgment, licensing, or exceptions are needed, interactions route to your teams with full context.
Incoming Call or Message
First line of defense
Policy inquiries
Address updates
Payments
Warm handoff required
Coverage interpretation
Policy exceptions
Fraud indicators
Completed by Strada
Routed to your team with full context
Complete visibility and controls
Track resolution rates, customer satisfaction, and compliance across all interactions. Configure dashboards, set quality thresholds, and receive automated reports.
Up +3pts vs. last month
93% auto-resolved
Interaction Resolution
Track interactions resolved by Strada or escalated to your teams,
Up 15% vs. last month
$157M Premiums
Premiums Processed
Measure the premium volume serviced through Strada interactions.
Up +25% vs. last month
2,400 hours this month
Operational Capacity
Assess time freed up across your service teams.
68% connected
Connection Rate
Monitor outbound connection success to optimize campaign.
Customer Satisfaction Score
4.6/5 CSAT
Customer Satisfaction
Monitor satisfaction scores across all channels with automated quality alerts.
Up 3pts vs. last month
94% positive
Conversation Quality
Plot sentiment analysis cross all interactions.
Built for insurance
operations at scale
Everything required to run insurance workflows at scale – from quality assurance and compliance to real-time actions and system updates.
Quality Assurance
Automated QA scoring, sentiment analysis, and compliance flagging based on regulatory and internal policies.
Knowledge Management
Agents ground responses in your underwriting guidelines, policy documentation, and internal procedures.
Post-Call Workflows
Our agentic AI triggers follow-up emails, SMS confirmations, document requests, and system updates after every interaction.
Live Actions
Transfer calls, send SMS updates, dispatch emails, and update records during conversations.
Multilingual Support
Handle conversations in multiple languages with the same insurance expertise and system integrations.
Gap Analysis
Identify where interactions fail to resolve – revealing training needs and workflow improvements.
Scale on Demand
Our agentic AI handles thousands of concurrent interactions without queue buildup or staffing spikes.
Warm Handoff
Route interactions to your licensed agents with complete conversation history, policy context, and next steps.
Integrate in weeks, not months
Dedicated forward deployed engineers work alongside your team to integrate Strada into your systems – ensuring fast, high-quality deployment.
Dedicated FDEs
A team assigned to your deployment handles integration, configuration, and go-live – not a support queue.
Native system integration
Connect to your AMS, policy admin, claims platforms, and CCaaS without custom middleware or disruption.
Embedded with your operations
Our engineers work directly with your service, claims, and IT teams through deployment and optimization.
Training and knowledge transfer
We upskill your team on managing agents, monitoring quality, and evolving workflows.
Kimberly Barnes
Gen AI Product Manager
“The collaboration with Strada has been really strong. The team is responsive, moves fast, and consistently delivers.”
Pre-built integrations
with your insurance stack
Enterprise-ready security and compliance
SOC 2 Type II
Third-party audited security controls for data handling and infrastructure.
GDPR Ready
Full compliance with European data protection regulations.
Data isolation
Your data remains in isolated environments, never used to train models or shared across customers.
No model training
Strada never uses your data to train AI models and ensures zero day retention with AI providers.
