The Best Sonant AI Alternatives for Voice AI in Insurance | 2025
Amir Prodensky
CEO
Jul 11, 2025
10 min read
Find the right voice AI fit for your insurance business
Voice AI is changing how insurance teams get work done. No question.
I’ve seen it reshape everything from how claims get processed to how sales and support teams handle day-to-day calls. Customers expect quick answers, 24/7 availability, and fewer hoops to jump through.
At the same time, automation is helping teams stay on top of rising workloads without burning people out.
From what I’ve seen, independent agencies usually need something fast, easy to set up, and effective without a big IT lift. That’s where Sonant tends to shine. It’s straightforward and gets the job done for small teams that need to move quickly.
But when you’re working with carriers, MGAs, or larger brokerages, the picture changes. There’s more complexity: multiple departments, compliance layers, and a tech stack that needs everything to work together smoothly. In those environments, Sonant can fall short.
It’s just not designed for deep customization or enterprise-grade flexibility.
So while Sonant is a solid option for smaller agencies, there are other options worth exploring.
That’s why I created this guide. To walk you through a few strong alternatives, including Strada, so you can see what each tool offers and decide which is the best fit for your setup.
Let’s start with the must-have features your voice AI platform really needs.
What should you look for in a voice AI platform?
When it comes to picking the right voice AI for insurance, don’t just go with what sounds cool. Go with what actually works for your customers, your agents, and your tech stack.
Here’s what to focus on.
Must-have feature | Why it matters |
Inbound + outbound calls | You need to proactively reach out, not just wait for customers to come to you. |
Natural conversation flow | Reduces frustration. Helps customers feel heard and understood. |
Built-in compliance | Keeps you covered with things like recordings, disclosures, and data handling. |
Easy integrations | Saves you headaches. Works with your AMS, CRM, and claims tools right away. |
Analytics + reporting | Lets you improve fast. Track what's working and what to tweak. |
Simple agent interface | Your team actually uses it. No steep learning curve or IT babysitting. |
Industry-trained AI | Understands insurance lingo, so you don’t waste time correcting it. |
Now let’s look at where Sonant shines, and when it makes the most sense to use it.
How does Sonant Voice AI work, and what does it do well?
Sonant is a voice AI platform built for the insurance industry.
It helps small teams automate everyday phone calls (like servicing or call routing) without needing a full call center setup. It’s cloud-based, easy to launch, and doesn’t require deep tech knowledge to get started.
At its core, Sonant Voice AI answers calls and speaks with customers using a natural-sounding AI voice. It’s used mostly for inbound calls and it’s designed to be fast, simple, and focused on day-to-day needs.
One of Sonant’s strengths is how it integrates with independent agency workflows. It covers common use cases like:
Call routing
Quote intake
Servicing questions
It helps teams manage routine conversations while passing more complex issues to human agents.
Users often note that it’s straightforward to use. Deployment is usually quick, the interface isn’t overloaded with settings, and it starts showing results early on. Its built-in understanding of insurance processes is another aspect that tends to resonate with teams in the industry.
That said, Sonant isn’t for everyone. You may want to look at Sonant alternatives if you:
You're starting to handle more than one product line or market region
You need claims-related workflows such as FNOL
You’re looking for enterprise-grade compliance controls (like do-not-call enforcement or advanced consent capture)
Your volume now requires more advanced load balancing or routing logic
You’re using tools beyond what Sonant integrates with (e.g., legacy systems or custom-built tools)
Sonant is a strong option for small insurance teams that want fast results without complexity. But as your needs grow, it’s worth looking at other platforms that offer more flexibility, scalability, or integration depth.
So what should you look for when choosing a Sonant alternative? Let’s take a closer look.
What makes a good Sonant alternative in 2025?
If you're looking for a Sonant alternative, you probably want something that works just as well, but maybe fits your team or goals a little better.
There are more solid options than ever. But not every voice AI platform is right for insurance, especially if you're running an independent agency.
So what should you look for in 2025?
It needs to be fast to deploy. You shouldn't wait months just to launch a few call flows. Some newer platforms, like Strada, are designed to launch in a couple of weeks (not quarters!), which is a huge plus when speed matters.
Also, it should be built for insurance. That means not just “compatible with,” but actually designed around how independent agencies work. A lot of voice AI platforms were made for call centers or other industries and simply retrofitted for insurance. Those tend to miss the mark.
Here are a few must-haves to keep in mind:
Outbound support, not just inbound → Many platforms focus only on inbound calls. Make sure you can also handle outbound service calls like payment reminders, renewal notifications, and lead follow-up without long wait times.
Proven insurance use cases → Look for pre-built workflows for things like quote intake, FNOL, renewals, and policy changes, so you're not starting from scratch.
AMS and CRM integrations → Your AI solution should plug into your existing systems, enabling post-call workflows and automation without engineering lift.
Friendly UX → The platform should be simple enough for operations teams to use right away, without any need for IT support
Insurance-specific AI → General-purpose bots struggle with insurance terms. You’ll need models trained specifically for the industry to avoid errors and reduce E&O risk.
Scalability without overhead – A true alternative should scale call volume without needing an ongoing investment from your engineering team.
The right platform should feel like it was built for your insurance business, not something you have to bend your workflows around. It should handle real insurance tasks out of the box, not just generic call scripts.
A great alternative should be easy to launch, work with your existing tools, and actually understand the world of insurance. If it checks those boxes, you’re already ahead.
Let’s take a look at an alternative that truly deserves your attention.
Who are the top Sonant alternatives in 2025?
Sonant has helped insurance agencies take their first step into voice AI, but it’s not the only option. In 2025, more teams are looking for platforms that offer greater flexibility, deeper integration, and enterprise-grade compliance.
Let’s check out the top alternative called Strada and see how it stacks up, so you can pick what works best for your business.
Is Strada built for insurance teams?
Strada is a tool built specifically for insurance teams from day one, not a generic voice bot with insurance features added later. It’s purpose-built to solve the real challenges that carriers, MGAs, brokers, and growing agencies deal with every day.
At the core of Strada is insurance-specific AI.
The platform uses models trained on real insurance conversations, so it understands the difference between a renewal and a reinstatement, or how to handle a first notice of loss. That means fewer frustrating interactions for your policyholders and smoother automation for your team.
Strada also delivers secure policyholder authentication.
You’re not just automating calls. You’re verifying sensitive information, communicating policy data, and accessing claims details. Strada includes built-in tools to confirm identity safely, without needing extra layers or clunky add-ons.
Compliance is built into the platform, not treated as an afterthought. Strada helps you stay aligned with:
TCPA rules for outbound calls
DNC list enforcement
Two-party recording consent, based on state-by-state laws
No need to bolt on external tools or manually manage regulations = Strada handles the heavy lifting.
Fast onboarding and time to value are a big part of Strada’s appeal. Strada’s onboarding process is designed to move quickly, often getting teams live in a couple of weeks. You’re not left on your own, either.
Every implementation includes a dedicated customer success manager and a forward-deployed engineering team. They’ll help you integrate Strada into your systems, customize workflows, and fine-tune performance based on your goals.
The platform doesn’t force you to change how you work. Instead, it adapts to your operations. Whether you’re handling commercial lines, personal lines, or specialty products, Strada is customized to fit your process, not disrupt it.
Why are so many teams choosing Strada over general-purpose voice AI? Because it actually works for how insurance runs.
It’s not trying to serve banks, airlines, and retailers all at once. It's focused. And that focus translates into better results.
Strada isn’t just a “Sonant alternative.” It’s an entirely different class of tool. It handles scale, complexity, security, and customization in ways that lightweight tools can’t. If your organization has IT systems, legacy platforms, strict SLAs, or complex customer needs, this is the kind of platform that meets you there.
If Sonant AI is a great quick-start tool, Strada is the long-term solution built to grow with you.
Strada vs Sonant: How do these tools compare side by side?
To make the right choice, it helps to see how Sonant and Strada stack up on the things that matter most in insurance voice AI. Here’s a quick Sonant vs Strada overview:
Features | Sonant | Strada |
Inbound + outbound | Inbound focus | Both |
Transcription quality | Good | Excellent (insurance-trained) |
Natural language | General-purpose | Insurance-specific |
Post-call workflows | Limited | Deeply customizable |
Call compliance features | Limited | Fully integrated (TCPA, DNC, recording consent) |
Scalability | Best for small teams | Handles large, complex orgs |
Onboarding time | A few weeks | 2-3 weeks with hands-on support |
Customer support | Good | Dedicated customer success + solutions engineering |
Analytics | Limited | Customizable with multiple views & data exports |
Security certification | No indication | SOC 2 Type II certified |
Now that you’ve seen how they stack up, let’s talk about how to choose the right fit for your business.
Which one is right for your insurance business?
Choosing the right voice AI isn’t just about features, it’s about fit. The best platform is the one that meets your needs today and gives you room to grow tomorrow. Here are a few questions to help you decide:
What are your top use cases: FNOL, payments, renewals, service calls?
Do you need deep customization, or are you fine with preset flows?
What systems do you already use: AMS, CRM, policy admin tools?
How important is compliance, and how strict are your internal standards?
Are you planning to scale to multiple lines of business or geographies?
If you’re a small team just looking to cut voicemail or automate basic requests, Sonant is a great fit. It’s lightweight, simple, and gets the job done with minimal setup. You can go live quickly and start seeing results.
But if you’re working in a larger brokerage, carrier, or MGA with multiple systems, strict data requirements, and a roadmap for growth, Strada is the smarter long-term choice. It’s built to scale, works with your existing tools, and helps you stay compliant without slowing down.
Still not sure which platform fits your agency type? Here's a quick breakdown:
Agency profile | Best fit | Why |
Small agency with 1–5 agents | Sonant | Fast to launch, handles common inbound questions, minimal setup needed |
Growing agency with multiple locations | Strada | Strada for scale, flexibility, and integrations |
National broker | Strada | Deeper workflow and enterprise readiness |
Carrier or MGA | Strada | Handles complexity, SLAs, compliance, and custom call flows |
Teams running legacy systems or custom CRMs | Strada | Flexible integration and advanced workflow customization |
Whatever your choice, make sure it’s not just a bot. It should be a solution that makes your business stronger, faster, and more responsive.
So how do you move to a new platform? Let’s figure it out together.
How can you get started with a new voice AI platform?
Starting with a new voice AI platform doesn’t have to be complicated. Let’s take Strada as an example.
The best approach is to start with a focused pilot that proves value quickly, without disrupting your team’s daily work.
Begin with a clear, contained use case. Many teams start with something simple but high-impact, like routing inbound calls, automating after-hours questions, or handling overdue payment reminders. Keeping the scope tight helps you measure results and iterate fast.
Get early buy-in from IT, compliance, and service leaders. Strada doesn’t require engineering lift, but it’s still important to align on goals and expectations from the start. This avoids delays and builds internal momentum.
Next comes training and testing. Strada’s insurance-trained AI can handle real-world policy scenarios out of the box, but it still helps to test flows using your own data and terminology. Use that feedback loop to fine-tune before going live.
When planning your pilot, focus on:
Picking a measurable use case with clear outcomes
Involving internal stakeholders early
Testing live flows before rollout
Starting small, learning fast, and adjusting as needed
Track impact. Set benchmarks around speed (e.g. faster call handling), efficiency (e.g. fewer agent escalations), and experience (e.g. improved CSAT or no-hold support).
Starting with Strada in a controlled, strategic way helps your team build confidence, reduce risk, and scale voice automation at your own pace. You don’t have to flip the switch all at once; just take the first step.
It’s not about replacing Sonant, but expanding your toolkit
Voice AI isn’t one-size-fits-all. What works well today might not cover everything you’ll need tomorrow, and that’s why flexibility matters.
Sonant is a strong option, especially for small teams, simple workflows, and fast deployment. But depending on your goals, another platform might serve you better. Maybe you need deeper integrations or stronger compliance.
That doesn’t mean Sonant isn’t working. It just means your business is evolving.
The key is to stay curious. Don’t assume one tool can (or should) do it all. Explore what fits your workflow, your budget, and where you’re headed.
There’s also a cost to not upgrading. Here’s what teams often miss when staying on a too-basic tool for too long:
Missed sales from unanswered or mishandled calls
Staff burnout from repeating the same workflows manually
Slower onboarding for new hires due to limited automation
Higher E&O risk from bots misunderstanding insurance terms
More overhead from patching together compliance tools
So, the best setup is the one that solves real problems, supports your team, and scales with your growth.
And, if you’re feeling those pain points now, it’s worth giving Strada a try. See for yourself how it handles your real-world workflows, fits into your systems, and relieves pressure from your team.
Sometimes the best next step is just testing what better feels like.
Table of Contents
Carriers, MGAs, and brokers scale revenue-driving phone calls with Strada's conversational AI platform.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
The Best Sonant AI Alternatives for Voice AI in Insurance | 2025
Amir Prodensky
CEO
Jul 11, 2025
10 min read
Find the right voice AI fit for your insurance business
Voice AI is changing how insurance teams get work done. No question.
I’ve seen it reshape everything from how claims get processed to how sales and support teams handle day-to-day calls. Customers expect quick answers, 24/7 availability, and fewer hoops to jump through.
At the same time, automation is helping teams stay on top of rising workloads without burning people out.
From what I’ve seen, independent agencies usually need something fast, easy to set up, and effective without a big IT lift. That’s where Sonant tends to shine. It’s straightforward and gets the job done for small teams that need to move quickly.
But when you’re working with carriers, MGAs, or larger brokerages, the picture changes. There’s more complexity: multiple departments, compliance layers, and a tech stack that needs everything to work together smoothly. In those environments, Sonant can fall short.
It’s just not designed for deep customization or enterprise-grade flexibility.
So while Sonant is a solid option for smaller agencies, there are other options worth exploring.
That’s why I created this guide. To walk you through a few strong alternatives, including Strada, so you can see what each tool offers and decide which is the best fit for your setup.
Let’s start with the must-have features your voice AI platform really needs.
What should you look for in a voice AI platform?
When it comes to picking the right voice AI for insurance, don’t just go with what sounds cool. Go with what actually works for your customers, your agents, and your tech stack.
Here’s what to focus on.
Must-have feature | Why it matters |
Inbound + outbound calls | You need to proactively reach out, not just wait for customers to come to you. |
Natural conversation flow | Reduces frustration. Helps customers feel heard and understood. |
Built-in compliance | Keeps you covered with things like recordings, disclosures, and data handling. |
Easy integrations | Saves you headaches. Works with your AMS, CRM, and claims tools right away. |
Analytics + reporting | Lets you improve fast. Track what's working and what to tweak. |
Simple agent interface | Your team actually uses it. No steep learning curve or IT babysitting. |
Industry-trained AI | Understands insurance lingo, so you don’t waste time correcting it. |
Now let’s look at where Sonant shines, and when it makes the most sense to use it.
How does Sonant Voice AI work, and what does it do well?
Sonant is a voice AI platform built for the insurance industry.
It helps small teams automate everyday phone calls (like servicing or call routing) without needing a full call center setup. It’s cloud-based, easy to launch, and doesn’t require deep tech knowledge to get started.
At its core, Sonant Voice AI answers calls and speaks with customers using a natural-sounding AI voice. It’s used mostly for inbound calls and it’s designed to be fast, simple, and focused on day-to-day needs.
One of Sonant’s strengths is how it integrates with independent agency workflows. It covers common use cases like:
Call routing
Quote intake
Servicing questions
It helps teams manage routine conversations while passing more complex issues to human agents.
Users often note that it’s straightforward to use. Deployment is usually quick, the interface isn’t overloaded with settings, and it starts showing results early on. Its built-in understanding of insurance processes is another aspect that tends to resonate with teams in the industry.
That said, Sonant isn’t for everyone. You may want to look at Sonant alternatives if you:
You're starting to handle more than one product line or market region
You need claims-related workflows such as FNOL
You’re looking for enterprise-grade compliance controls (like do-not-call enforcement or advanced consent capture)
Your volume now requires more advanced load balancing or routing logic
You’re using tools beyond what Sonant integrates with (e.g., legacy systems or custom-built tools)
Sonant is a strong option for small insurance teams that want fast results without complexity. But as your needs grow, it’s worth looking at other platforms that offer more flexibility, scalability, or integration depth.
So what should you look for when choosing a Sonant alternative? Let’s take a closer look.
What makes a good Sonant alternative in 2025?
If you're looking for a Sonant alternative, you probably want something that works just as well, but maybe fits your team or goals a little better.
There are more solid options than ever. But not every voice AI platform is right for insurance, especially if you're running an independent agency.
So what should you look for in 2025?
It needs to be fast to deploy. You shouldn't wait months just to launch a few call flows. Some newer platforms, like Strada, are designed to launch in a couple of weeks (not quarters!), which is a huge plus when speed matters.
Also, it should be built for insurance. That means not just “compatible with,” but actually designed around how independent agencies work. A lot of voice AI platforms were made for call centers or other industries and simply retrofitted for insurance. Those tend to miss the mark.
Here are a few must-haves to keep in mind:
Outbound support, not just inbound → Many platforms focus only on inbound calls. Make sure you can also handle outbound service calls like payment reminders, renewal notifications, and lead follow-up without long wait times.
Proven insurance use cases → Look for pre-built workflows for things like quote intake, FNOL, renewals, and policy changes, so you're not starting from scratch.
AMS and CRM integrations → Your AI solution should plug into your existing systems, enabling post-call workflows and automation without engineering lift.
Friendly UX → The platform should be simple enough for operations teams to use right away, without any need for IT support
Insurance-specific AI → General-purpose bots struggle with insurance terms. You’ll need models trained specifically for the industry to avoid errors and reduce E&O risk.
Scalability without overhead – A true alternative should scale call volume without needing an ongoing investment from your engineering team.
The right platform should feel like it was built for your insurance business, not something you have to bend your workflows around. It should handle real insurance tasks out of the box, not just generic call scripts.
A great alternative should be easy to launch, work with your existing tools, and actually understand the world of insurance. If it checks those boxes, you’re already ahead.
Let’s take a look at an alternative that truly deserves your attention.
Who are the top Sonant alternatives in 2025?
Sonant has helped insurance agencies take their first step into voice AI, but it’s not the only option. In 2025, more teams are looking for platforms that offer greater flexibility, deeper integration, and enterprise-grade compliance.
Let’s check out the top alternative called Strada and see how it stacks up, so you can pick what works best for your business.
Is Strada built for insurance teams?
Strada is a tool built specifically for insurance teams from day one, not a generic voice bot with insurance features added later. It’s purpose-built to solve the real challenges that carriers, MGAs, brokers, and growing agencies deal with every day.
At the core of Strada is insurance-specific AI.
The platform uses models trained on real insurance conversations, so it understands the difference between a renewal and a reinstatement, or how to handle a first notice of loss. That means fewer frustrating interactions for your policyholders and smoother automation for your team.
Strada also delivers secure policyholder authentication.
You’re not just automating calls. You’re verifying sensitive information, communicating policy data, and accessing claims details. Strada includes built-in tools to confirm identity safely, without needing extra layers or clunky add-ons.
Compliance is built into the platform, not treated as an afterthought. Strada helps you stay aligned with:
TCPA rules for outbound calls
DNC list enforcement
Two-party recording consent, based on state-by-state laws
No need to bolt on external tools or manually manage regulations = Strada handles the heavy lifting.
Fast onboarding and time to value are a big part of Strada’s appeal. Strada’s onboarding process is designed to move quickly, often getting teams live in a couple of weeks. You’re not left on your own, either.
Every implementation includes a dedicated customer success manager and a forward-deployed engineering team. They’ll help you integrate Strada into your systems, customize workflows, and fine-tune performance based on your goals.
The platform doesn’t force you to change how you work. Instead, it adapts to your operations. Whether you’re handling commercial lines, personal lines, or specialty products, Strada is customized to fit your process, not disrupt it.
Why are so many teams choosing Strada over general-purpose voice AI? Because it actually works for how insurance runs.
It’s not trying to serve banks, airlines, and retailers all at once. It's focused. And that focus translates into better results.
Strada isn’t just a “Sonant alternative.” It’s an entirely different class of tool. It handles scale, complexity, security, and customization in ways that lightweight tools can’t. If your organization has IT systems, legacy platforms, strict SLAs, or complex customer needs, this is the kind of platform that meets you there.
If Sonant AI is a great quick-start tool, Strada is the long-term solution built to grow with you.
Strada vs Sonant: How do these tools compare side by side?
To make the right choice, it helps to see how Sonant and Strada stack up on the things that matter most in insurance voice AI. Here’s a quick Sonant vs Strada overview:
Features | Sonant | Strada |
Inbound + outbound | Inbound focus | Both |
Transcription quality | Good | Excellent (insurance-trained) |
Natural language | General-purpose | Insurance-specific |
Post-call workflows | Limited | Deeply customizable |
Call compliance features | Limited | Fully integrated (TCPA, DNC, recording consent) |
Scalability | Best for small teams | Handles large, complex orgs |
Onboarding time | A few weeks | 2-3 weeks with hands-on support |
Customer support | Good | Dedicated customer success + solutions engineering |
Analytics | Limited | Customizable with multiple views & data exports |
Security certification | No indication | SOC 2 Type II certified |
Now that you’ve seen how they stack up, let’s talk about how to choose the right fit for your business.
Which one is right for your insurance business?
Choosing the right voice AI isn’t just about features, it’s about fit. The best platform is the one that meets your needs today and gives you room to grow tomorrow. Here are a few questions to help you decide:
What are your top use cases: FNOL, payments, renewals, service calls?
Do you need deep customization, or are you fine with preset flows?
What systems do you already use: AMS, CRM, policy admin tools?
How important is compliance, and how strict are your internal standards?
Are you planning to scale to multiple lines of business or geographies?
If you’re a small team just looking to cut voicemail or automate basic requests, Sonant is a great fit. It’s lightweight, simple, and gets the job done with minimal setup. You can go live quickly and start seeing results.
But if you’re working in a larger brokerage, carrier, or MGA with multiple systems, strict data requirements, and a roadmap for growth, Strada is the smarter long-term choice. It’s built to scale, works with your existing tools, and helps you stay compliant without slowing down.
Still not sure which platform fits your agency type? Here's a quick breakdown:
Agency profile | Best fit | Why |
Small agency with 1–5 agents | Sonant | Fast to launch, handles common inbound questions, minimal setup needed |
Growing agency with multiple locations | Strada | Strada for scale, flexibility, and integrations |
National broker | Strada | Deeper workflow and enterprise readiness |
Carrier or MGA | Strada | Handles complexity, SLAs, compliance, and custom call flows |
Teams running legacy systems or custom CRMs | Strada | Flexible integration and advanced workflow customization |
Whatever your choice, make sure it’s not just a bot. It should be a solution that makes your business stronger, faster, and more responsive.
So how do you move to a new platform? Let’s figure it out together.
How can you get started with a new voice AI platform?
Starting with a new voice AI platform doesn’t have to be complicated. Let’s take Strada as an example.
The best approach is to start with a focused pilot that proves value quickly, without disrupting your team’s daily work.
Begin with a clear, contained use case. Many teams start with something simple but high-impact, like routing inbound calls, automating after-hours questions, or handling overdue payment reminders. Keeping the scope tight helps you measure results and iterate fast.
Get early buy-in from IT, compliance, and service leaders. Strada doesn’t require engineering lift, but it’s still important to align on goals and expectations from the start. This avoids delays and builds internal momentum.
Next comes training and testing. Strada’s insurance-trained AI can handle real-world policy scenarios out of the box, but it still helps to test flows using your own data and terminology. Use that feedback loop to fine-tune before going live.
When planning your pilot, focus on:
Picking a measurable use case with clear outcomes
Involving internal stakeholders early
Testing live flows before rollout
Starting small, learning fast, and adjusting as needed
Track impact. Set benchmarks around speed (e.g. faster call handling), efficiency (e.g. fewer agent escalations), and experience (e.g. improved CSAT or no-hold support).
Starting with Strada in a controlled, strategic way helps your team build confidence, reduce risk, and scale voice automation at your own pace. You don’t have to flip the switch all at once; just take the first step.
It’s not about replacing Sonant, but expanding your toolkit
Voice AI isn’t one-size-fits-all. What works well today might not cover everything you’ll need tomorrow, and that’s why flexibility matters.
Sonant is a strong option, especially for small teams, simple workflows, and fast deployment. But depending on your goals, another platform might serve you better. Maybe you need deeper integrations or stronger compliance.
That doesn’t mean Sonant isn’t working. It just means your business is evolving.
The key is to stay curious. Don’t assume one tool can (or should) do it all. Explore what fits your workflow, your budget, and where you’re headed.
There’s also a cost to not upgrading. Here’s what teams often miss when staying on a too-basic tool for too long:
Missed sales from unanswered or mishandled calls
Staff burnout from repeating the same workflows manually
Slower onboarding for new hires due to limited automation
Higher E&O risk from bots misunderstanding insurance terms
More overhead from patching together compliance tools
So, the best setup is the one that solves real problems, supports your team, and scales with your growth.
And, if you’re feeling those pain points now, it’s worth giving Strada a try. See for yourself how it handles your real-world workflows, fits into your systems, and relieves pressure from your team.
Sometimes the best next step is just testing what better feels like.
Table of Contents
Carriers, MGAs, and brokers scale revenue-driving phone calls with Strada's conversational AI platform.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
The Best Sonant AI Alternatives for Voice AI in Insurance | 2025
Amir Prodensky
CEO
Jul 11, 2025
10 min read
Find the right voice AI fit for your insurance business
Voice AI is changing how insurance teams get work done. No question.
I’ve seen it reshape everything from how claims get processed to how sales and support teams handle day-to-day calls. Customers expect quick answers, 24/7 availability, and fewer hoops to jump through.
At the same time, automation is helping teams stay on top of rising workloads without burning people out.
From what I’ve seen, independent agencies usually need something fast, easy to set up, and effective without a big IT lift. That’s where Sonant tends to shine. It’s straightforward and gets the job done for small teams that need to move quickly.
But when you’re working with carriers, MGAs, or larger brokerages, the picture changes. There’s more complexity: multiple departments, compliance layers, and a tech stack that needs everything to work together smoothly. In those environments, Sonant can fall short.
It’s just not designed for deep customization or enterprise-grade flexibility.
So while Sonant is a solid option for smaller agencies, there are other options worth exploring.
That’s why I created this guide. To walk you through a few strong alternatives, including Strada, so you can see what each tool offers and decide which is the best fit for your setup.
Let’s start with the must-have features your voice AI platform really needs.
What should you look for in a voice AI platform?
When it comes to picking the right voice AI for insurance, don’t just go with what sounds cool. Go with what actually works for your customers, your agents, and your tech stack.
Here’s what to focus on.
Must-have feature | Why it matters |
Inbound + outbound calls | You need to proactively reach out, not just wait for customers to come to you. |
Natural conversation flow | Reduces frustration. Helps customers feel heard and understood. |
Built-in compliance | Keeps you covered with things like recordings, disclosures, and data handling. |
Easy integrations | Saves you headaches. Works with your AMS, CRM, and claims tools right away. |
Analytics + reporting | Lets you improve fast. Track what's working and what to tweak. |
Simple agent interface | Your team actually uses it. No steep learning curve or IT babysitting. |
Industry-trained AI | Understands insurance lingo, so you don’t waste time correcting it. |
Now let’s look at where Sonant shines, and when it makes the most sense to use it.
How does Sonant Voice AI work, and what does it do well?
Sonant is a voice AI platform built for the insurance industry.
It helps small teams automate everyday phone calls (like servicing or call routing) without needing a full call center setup. It’s cloud-based, easy to launch, and doesn’t require deep tech knowledge to get started.
At its core, Sonant Voice AI answers calls and speaks with customers using a natural-sounding AI voice. It’s used mostly for inbound calls and it’s designed to be fast, simple, and focused on day-to-day needs.
One of Sonant’s strengths is how it integrates with independent agency workflows. It covers common use cases like:
Call routing
Quote intake
Servicing questions
It helps teams manage routine conversations while passing more complex issues to human agents.
Users often note that it’s straightforward to use. Deployment is usually quick, the interface isn’t overloaded with settings, and it starts showing results early on. Its built-in understanding of insurance processes is another aspect that tends to resonate with teams in the industry.
That said, Sonant isn’t for everyone. You may want to look at Sonant alternatives if you:
You're starting to handle more than one product line or market region
You need claims-related workflows such as FNOL
You’re looking for enterprise-grade compliance controls (like do-not-call enforcement or advanced consent capture)
Your volume now requires more advanced load balancing or routing logic
You’re using tools beyond what Sonant integrates with (e.g., legacy systems or custom-built tools)
Sonant is a strong option for small insurance teams that want fast results without complexity. But as your needs grow, it’s worth looking at other platforms that offer more flexibility, scalability, or integration depth.
So what should you look for when choosing a Sonant alternative? Let’s take a closer look.
What makes a good Sonant alternative in 2025?
If you're looking for a Sonant alternative, you probably want something that works just as well, but maybe fits your team or goals a little better.
There are more solid options than ever. But not every voice AI platform is right for insurance, especially if you're running an independent agency.
So what should you look for in 2025?
It needs to be fast to deploy. You shouldn't wait months just to launch a few call flows. Some newer platforms, like Strada, are designed to launch in a couple of weeks (not quarters!), which is a huge plus when speed matters.
Also, it should be built for insurance. That means not just “compatible with,” but actually designed around how independent agencies work. A lot of voice AI platforms were made for call centers or other industries and simply retrofitted for insurance. Those tend to miss the mark.
Here are a few must-haves to keep in mind:
Outbound support, not just inbound → Many platforms focus only on inbound calls. Make sure you can also handle outbound service calls like payment reminders, renewal notifications, and lead follow-up without long wait times.
Proven insurance use cases → Look for pre-built workflows for things like quote intake, FNOL, renewals, and policy changes, so you're not starting from scratch.
AMS and CRM integrations → Your AI solution should plug into your existing systems, enabling post-call workflows and automation without engineering lift.
Friendly UX → The platform should be simple enough for operations teams to use right away, without any need for IT support
Insurance-specific AI → General-purpose bots struggle with insurance terms. You’ll need models trained specifically for the industry to avoid errors and reduce E&O risk.
Scalability without overhead – A true alternative should scale call volume without needing an ongoing investment from your engineering team.
The right platform should feel like it was built for your insurance business, not something you have to bend your workflows around. It should handle real insurance tasks out of the box, not just generic call scripts.
A great alternative should be easy to launch, work with your existing tools, and actually understand the world of insurance. If it checks those boxes, you’re already ahead.
Let’s take a look at an alternative that truly deserves your attention.
Who are the top Sonant alternatives in 2025?
Sonant has helped insurance agencies take their first step into voice AI, but it’s not the only option. In 2025, more teams are looking for platforms that offer greater flexibility, deeper integration, and enterprise-grade compliance.
Let’s check out the top alternative called Strada and see how it stacks up, so you can pick what works best for your business.
Is Strada built for insurance teams?
Strada is a tool built specifically for insurance teams from day one, not a generic voice bot with insurance features added later. It’s purpose-built to solve the real challenges that carriers, MGAs, brokers, and growing agencies deal with every day.
At the core of Strada is insurance-specific AI.
The platform uses models trained on real insurance conversations, so it understands the difference between a renewal and a reinstatement, or how to handle a first notice of loss. That means fewer frustrating interactions for your policyholders and smoother automation for your team.
Strada also delivers secure policyholder authentication.
You’re not just automating calls. You’re verifying sensitive information, communicating policy data, and accessing claims details. Strada includes built-in tools to confirm identity safely, without needing extra layers or clunky add-ons.
Compliance is built into the platform, not treated as an afterthought. Strada helps you stay aligned with:
TCPA rules for outbound calls
DNC list enforcement
Two-party recording consent, based on state-by-state laws
No need to bolt on external tools or manually manage regulations = Strada handles the heavy lifting.
Fast onboarding and time to value are a big part of Strada’s appeal. Strada’s onboarding process is designed to move quickly, often getting teams live in a couple of weeks. You’re not left on your own, either.
Every implementation includes a dedicated customer success manager and a forward-deployed engineering team. They’ll help you integrate Strada into your systems, customize workflows, and fine-tune performance based on your goals.
The platform doesn’t force you to change how you work. Instead, it adapts to your operations. Whether you’re handling commercial lines, personal lines, or specialty products, Strada is customized to fit your process, not disrupt it.
Why are so many teams choosing Strada over general-purpose voice AI? Because it actually works for how insurance runs.
It’s not trying to serve banks, airlines, and retailers all at once. It's focused. And that focus translates into better results.
Strada isn’t just a “Sonant alternative.” It’s an entirely different class of tool. It handles scale, complexity, security, and customization in ways that lightweight tools can’t. If your organization has IT systems, legacy platforms, strict SLAs, or complex customer needs, this is the kind of platform that meets you there.
If Sonant AI is a great quick-start tool, Strada is the long-term solution built to grow with you.
Strada vs Sonant: How do these tools compare side by side?
To make the right choice, it helps to see how Sonant and Strada stack up on the things that matter most in insurance voice AI. Here’s a quick Sonant vs Strada overview:
Features | Sonant | Strada |
Inbound + outbound | Inbound focus | Both |
Transcription quality | Good | Excellent (insurance-trained) |
Natural language | General-purpose | Insurance-specific |
Post-call workflows | Limited | Deeply customizable |
Call compliance features | Limited | Fully integrated (TCPA, DNC, recording consent) |
Scalability | Best for small teams | Handles large, complex orgs |
Onboarding time | A few weeks | 2-3 weeks with hands-on support |
Customer support | Good | Dedicated customer success + solutions engineering |
Analytics | Limited | Customizable with multiple views & data exports |
Security certification | No indication | SOC 2 Type II certified |
Now that you’ve seen how they stack up, let’s talk about how to choose the right fit for your business.
Which one is right for your insurance business?
Choosing the right voice AI isn’t just about features, it’s about fit. The best platform is the one that meets your needs today and gives you room to grow tomorrow. Here are a few questions to help you decide:
What are your top use cases: FNOL, payments, renewals, service calls?
Do you need deep customization, or are you fine with preset flows?
What systems do you already use: AMS, CRM, policy admin tools?
How important is compliance, and how strict are your internal standards?
Are you planning to scale to multiple lines of business or geographies?
If you’re a small team just looking to cut voicemail or automate basic requests, Sonant is a great fit. It’s lightweight, simple, and gets the job done with minimal setup. You can go live quickly and start seeing results.
But if you’re working in a larger brokerage, carrier, or MGA with multiple systems, strict data requirements, and a roadmap for growth, Strada is the smarter long-term choice. It’s built to scale, works with your existing tools, and helps you stay compliant without slowing down.
Still not sure which platform fits your agency type? Here's a quick breakdown:
Agency profile | Best fit | Why |
Small agency with 1–5 agents | Sonant | Fast to launch, handles common inbound questions, minimal setup needed |
Growing agency with multiple locations | Strada | Strada for scale, flexibility, and integrations |
National broker | Strada | Deeper workflow and enterprise readiness |
Carrier or MGA | Strada | Handles complexity, SLAs, compliance, and custom call flows |
Teams running legacy systems or custom CRMs | Strada | Flexible integration and advanced workflow customization |
Whatever your choice, make sure it’s not just a bot. It should be a solution that makes your business stronger, faster, and more responsive.
So how do you move to a new platform? Let’s figure it out together.
How can you get started with a new voice AI platform?
Starting with a new voice AI platform doesn’t have to be complicated. Let’s take Strada as an example.
The best approach is to start with a focused pilot that proves value quickly, without disrupting your team’s daily work.
Begin with a clear, contained use case. Many teams start with something simple but high-impact, like routing inbound calls, automating after-hours questions, or handling overdue payment reminders. Keeping the scope tight helps you measure results and iterate fast.
Get early buy-in from IT, compliance, and service leaders. Strada doesn’t require engineering lift, but it’s still important to align on goals and expectations from the start. This avoids delays and builds internal momentum.
Next comes training and testing. Strada’s insurance-trained AI can handle real-world policy scenarios out of the box, but it still helps to test flows using your own data and terminology. Use that feedback loop to fine-tune before going live.
When planning your pilot, focus on:
Picking a measurable use case with clear outcomes
Involving internal stakeholders early
Testing live flows before rollout
Starting small, learning fast, and adjusting as needed
Track impact. Set benchmarks around speed (e.g. faster call handling), efficiency (e.g. fewer agent escalations), and experience (e.g. improved CSAT or no-hold support).
Starting with Strada in a controlled, strategic way helps your team build confidence, reduce risk, and scale voice automation at your own pace. You don’t have to flip the switch all at once; just take the first step.
It’s not about replacing Sonant, but expanding your toolkit
Voice AI isn’t one-size-fits-all. What works well today might not cover everything you’ll need tomorrow, and that’s why flexibility matters.
Sonant is a strong option, especially for small teams, simple workflows, and fast deployment. But depending on your goals, another platform might serve you better. Maybe you need deeper integrations or stronger compliance.
That doesn’t mean Sonant isn’t working. It just means your business is evolving.
The key is to stay curious. Don’t assume one tool can (or should) do it all. Explore what fits your workflow, your budget, and where you’re headed.
There’s also a cost to not upgrading. Here’s what teams often miss when staying on a too-basic tool for too long:
Missed sales from unanswered or mishandled calls
Staff burnout from repeating the same workflows manually
Slower onboarding for new hires due to limited automation
Higher E&O risk from bots misunderstanding insurance terms
More overhead from patching together compliance tools
So, the best setup is the one that solves real problems, supports your team, and scales with your growth.
And, if you’re feeling those pain points now, it’s worth giving Strada a try. See for yourself how it handles your real-world workflows, fits into your systems, and relieves pressure from your team.
Sometimes the best next step is just testing what better feels like.
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© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.