Voice Agents
Looking for a Liberate Alternative? Explore These Voice AI Platforms
Amir Prodensky
CEO
Jul 17, 2025
13 min read
Comparing voice AI? Here’s one more with quick wins and CX impact.
You’ve already done the hard part: setting up your contact center with a solid telephony system. But now you’re staring down the next big decision: voice AI.
Maybe you tried Liberate. Maybe you’re considering it.
On paper, it checks a lot of the right boxes. But depending on your goals (especially around deployment speed, outbound performance, or day-to-day flexibility), you might find yourself exploring what else is out there.
You’re not alone. More teams in 2025 are considering voice AI. They want automation that actually drives results, without long implementation timelines or conversations that feel overly scripted or unnatural.
That’s what we’ll cover in this article. We’ll compare Liberate to top alternatives like Strada, see where each shines, and learn how to plug in the right voice AI into the systems you already use. If you’re looking to modernize your phone channel without overhauling your tech stack, you’re in the right place.
Before you choose what’s next, it helps to know the strengths and limitations of what you’re considering. Let’s take a closer look at Liberate and why some teams are evaluating other options.
What is Liberate, and where does it fall short?
Liberate started in claims automation and has since expanded into voice AI, offering inbound phone automation tools for P&C carriers. It’s a recognizable name for teams looking to modernize their contact center workflows, especially around claims and policy updates.
But as voice AI becomes a core part of the customer experience, many teams are now evaluating whether Liberate insurance AI is the right long-term fit, most often when adding it to existing platforms like Five9 or Genesys.
Here’s why some teams consider Liberate competitors:
Deployment may require more planning → Setup often includes consulting and custom work, which can be a good fit for complex needs; just keep timelines in mind if speed is a top priority.
Primarily designed for inbound workflows → If outbound automation is on your roadmap, it’s worth reviewing whether current capabilities align with your goals.
Some outbound tools may require add-ons → Features like retry logic, call scheduling, or branded caller ID aren’t always built-in, so be sure to check what’s included out of the box.
Compliance features may vary by platform → Tools should support opt-outs, do-not-call lists, and two-party consent for call recording; not all platforms include these out of the box, so it’s important to confirm what safeguards are built in.
Workflow updates might need extra coordination → Adjusting scripts or adapting to new processes could take more effort, especially if you plan to make frequent changes.
Conversational performance can vary by use case → Voice quality and flow are evolving areas in AI, so consider doing a side-by-side test to see how it handles your specific scenarios.
Integrations may be more custom-built → Many teams use RPA or custom setups for integrations, which works well in some environments but may take longer than native plug-and-play options.
Depending on your pace of growth, it’s helpful to evaluate whether your current platform can scale easily and flexibly, or whether you might benefit from exploring other options.
That’s why we’re here, right? Let’s explore what other platforms can offer.
Which Liberate alternatives are worth trying in 2025?
If you’re looking to upgrade your voice AI stack or just consider using it, you’ve probably looked at Liberate insurance AI. Still, it may not check all the boxes when it comes to sales, service, or outbound automation.
So, which alternatives are worth exploring this year?
Why Strada leads the pack
If you’re already using a telephony platform, you’re likely in the market for a voice AI solution that just plugs in and works.
Let’s cut to it: the best Liberate alternatives don’t just automate. They help you generate revenue, retain customers, and scale your team’s impact without adding headcount or complexity.
That’s where Strada comes in.
It’s designed to solve the problems agents and policyholders face every day. While Liberate voice AI focuses mostly on claims automation, Strada is built for front-line conversations: sales, renewals, policy servicing, and more.
Here’s what sets Strada apart:
1. Built specifically for insurance
Unlike general-purpose voice bots, Strada’s AI is trained to understand insurance-specific terminology and workflows. It knows the difference between a quote, a renewal, and a reinstatement.
That makes interactions faster, more natural, and much less frustrating for callers.
2. Real use cases that drive growth
Strada comes loaded with proven, pre-built workflows that are already working for top carriers, MGAs, and brokers:
Lead qualification (with <1 minute speed-to-lead)
Outbound renewals and appointment setting
24/7 policy servicing (no hold times, ever)
Quote intake, payment reminders, and more
These aren’t generic templates; they’re fine-tuned to real-world insurance operations and results.
3. Fast deployment. No engineering lift.
You won’t need months of consulting to get started. With Strada, most teams go live in a matter of days or weeks, not quarters.
The platform is designed for easy setup with no-code configuration, so your CX or ops team can manage updates without waiting on IT.
4. Smart outbound capabilities
While Liberate offers some outbound support, Strada puts outbound front and center. It gives you everything you need to maximize call connection rates and drive action:
Automated call scheduling
Intelligent retry logic
Caller ID branding
Sequences to follow up on missed calls
It even includes built-in TCPA compliance tools, like “Do Not Call” list handling and compliance with call recording laws requiring two-party consent. That’s peace of mind baked in.
5. Enterprise-grade security & compliance
Strada was built for enterprise insurance use. That means:
SOC 2 Type II compliance
Customer data isolation
LLM privacy controls (no data used for training)
Regular penetration testing
A forward-deployed support team to help you succeed
If you work in a regulated space like insurance, those aren’t just nice-to-haves; they’re table stakes.
6. It actually improves the customer experience
This isn’t a science experiment. With Strada, teams are seeing real impact, fast:
Hold times reduced to zero
Average handle times reduced 70%
40% higher outbound connection rates
24/7 availability
Happier customers and more efficient agents
Instead of just routing calls or reading scripts, Strada’s AI agents solve problems in real time, just like a great rep would.
How do you compare these platforms?
When choosing a voice AI platform to plug into your existing contact center stack, it’s important to go beyond feature checklists. You want a solution that’s fast to deploy, easy to manage, and proven to drive results.
To make it easier, here’s a quick side-by-side for Strada vs Liberate:
Feature | Strada | Liberate |
Fast, no-code deployment | Yes – days or weeks | No – custom engagement required |
Supports many insurance workflows | Yes | Claims-focused |
Outbound sales & renewals | Yes | Limited |
Native integrations | Yes | Mostly RPA-based |
TCPA tools & compliance support | Built-in | Not standard |
24/7 support and success team | Included | Varies |
When you compare head-to-head, Strada stands out, especially if you're focused on driving revenue and engaging customers with outbound calls.
Other platforms worth exploring
While Strada is purpose-built for insurance voice automation, there are other solid options worth considering depending on what you’re solving for. Here are a few names that come up often:
Genesys Cloud CX
A powerful all-in-one contact center suite. If you're looking to replace your core telephony and layer in voice AI later, Genesys brings strong omnichannel tools, workforce engagement features, and AI-powered routing.
It’s ideal for large teams that want everything in one place.
Cognigy
Cognigy offers flexible conversational AI with deep customization. It’s best suited for enterprise teams that need to build complex, multi-language bots across voice and chat. Great power, but it often requires developer resources to get the most out of it.
Five9
If you’re already on Five9, its native voice capabilities plus AI routing make it a solid foundation. While it’s not a full voice AI agent solution, it plays well with third-party automation tools like Strada.
Cresta, Observe.AI, Balto
These platforms don’t do the work of CSRs; they support them. They’re specialty is in real-time agent assist, call coaching, and QA automation. They’re best used with live reps, not in place of them.
Each of these tools has strengths, but if your goal is automating phone calls that drive sales, retention, and policy servicing, Strada remains in a category of its own.
Ready to see how it works?
Book a demo and experience Strada’s insurance-trained voice agents in action.
So, it’s not just about names. It’s about fit.
And once you’ve picked your front-runner, the next step is making the transition. Don’t worry! It’s easier than you might think.
How do you start using or switch to a Liberate alternative smoothly?
Switching to a new voice AI platform (or starting with one for the first time) doesn’t have to be complicated. In fact, the most successful teams follow a crawl-walk-run approach: start small, prove value, then scale.
A great first step? Pick a high-impact, low-risk use case, like after-hours support for one department or outbound renewal reminders. This gives your team time to learn the platform and see quick wins without disrupting core operations.
Here’s a simple migration checklist to help you get started:
Choose your starting use case → focus on one workflow with measurable value, e.g., after-hours policy servicing or lead qualification.
Plan data and system integration → identify what tools need to connect (CRM, AMS, phone system) and use Strada’s native integrations to make setup fast.
Run systems in parallel (if needed) → the transition, you can keep your old process running while testing Strada live in a controlled setting.
Train your team → give users hands-on time with the new system. Strada’s no-code tools make it easy to configure without IT.
Build internal champions → empower one or two team members to own adoption and share early wins with the rest of the org.
With Strada, there’s no engineering lift to get started and plenty of support to help you launch with confidence. Start small, build momentum, and scale when you’re ready.
Not ready to switch everything at once? That’s totally fine. A hybrid approach can give you the best of both worlds.
Let’s talk about how that works.
Can a hybrid approach work?
Yes! Sometimes the smartest move isn’t ripping and replacing. It’s layering new tech over what’s already working.
If you’re running an established telephony platform, you don’t have to start from scratch. Many teams use a hybrid approach to modernize gradually, blending best-of-breed tools without disrupting operations.
With a platform like Strada, you can plug in voice AI to handle transactional calls, while your core systems keep running in the background. That means you get the benefits of automation without the burden of a full system overhaul.
Here’s when hybrid makes sense:
Scenario | Why hybrid works |
You have legacy IVRs or call flows | Keep them running while layering in voice AI on top |
You want to test before full rollout | Run Strada in one department, monitor results |
You need to modernize gradually | Modernize call handling first, then back-end integrations |
Your team needs time to adapt | Roll out change at a pace your staff can handle |
You’re mid-contract with a vendor | Avoid rip-and-replace. Run both systems side by side |
Some teams begin by using Strada for one use case (like outbound renewals or after-hours support) and expand from there. This lets you walk before you run.
What can hybrid look like? Here are a few thoughts:
Use AI layers on top of existing systems (like a voice agent answering inbound calls)
Run legacy and new platforms in parallel during the transition
Mix and match tools: Strada for automation, Five9 for telephony
Avoid disruption while still moving your customer experience forward
Bottom line: hybrid doesn’t mean half-measure. With the right partner, it’s a smart and scalable path to full modernization. And with Strada, you can start seeing value in weeks, not months.
While you’re modernizing today, it’s smart to keep an eye on tomorrow. Here's where contact centers are headed, and how to stay ahead of the curve.
What’s next for contact centers beyond 2025?
The contact center isn’t just changing. It’s being reimagined. Beyond 2025, the shift is toward platforms that are smarter, faster, and deeply integrated across channels.
If you’re thinking long-term, here’s what to keep an eye on:
1. The rise of AI-native platforms
Legacy systems weren’t built for AI, they’ve bolted it on. The future belongs to platforms designed around AI from day one, like Strada. These systems aren’t just reactive, they’re predictive, proactive, and built to scale.
2. Unified customer data and predictive journeys
You’ll see a major push to unify voice, digital, and CRM data. That allows platforms to guide customers, before they even pick up the phone. Think smarter routing, personalized journeys, and faster resolutions.
3. Self-service, everywhere
Customers expect to handle things on their own terms. Whether it's a phone call, chatbot, or mobile app, self-service will be the default. Voice AI plays a huge role here, mainly for insurance workflows that aren’t easily handled by text.
4. Multimodal experiences
It’s no longer just voice or chat. Visual AI, video, and even co-browsing will work together. The best platforms will handle all channels seamlessly.
5. AI co-pilots for agents and supervisors
AI won’t replace agents, but it’ll support them in real time. From surfacing answers to summarizing calls, AI will become a trusted teammate in every interaction.
Forward-thinking teams are already moving in this direction. With tools like Strada, you don’t just keep up. You leap ahead.
You’ve seen the landscape. You’ve weighed the options. Now let’s wrap it up and help you decide if it’s time to make your move.
Final thoughts: is it time to make the leap?
If you’re evaluating voice AI platforms to plug into your existing telephony system (no matter if it’s Five9, Genesys, or something else), Liberate and Strada are both likely on your radar.
They solve different problems. Liberate AI comes from a claims automation background. Strada is purpose-built for revenue-generating conversations, like renewals, lead qualification, and quote intake.
So which one fits your needs best?
Ask yourself:
Do you need a claims-focused tool or an all-day, every-day voice AI agent that supports sales, service, and retention?
Are you okay with longer onboarding cycles, or do you want fast deployment with no engineering lift?
Is automation your end goal, or are you focused on customer experience, speed-to-lead, and reducing manual call volume?
Strada makes a compelling case if your goals are growth, flexibility, and quick wins. It delivers enterprise-grade security, proven insurance use cases, and real-world results from day one.
But don’t just take our word for it. Test, compare, and validate what works for your team.
Now’s the time to future-proof your contact center. Explore both platforms, and choose the one that sets you up to scale.
Table of Contents
Join innovative carriers, MGAs, and brokers transforming their calls with Strada.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Voice Agents
Looking for a Liberate Alternative? Explore These Voice AI Platforms
Amir Prodensky
CEO
Jul 17, 2025
13 min read
Comparing voice AI? Here’s one more with quick wins and CX impact.
You’ve already done the hard part: setting up your contact center with a solid telephony system. But now you’re staring down the next big decision: voice AI.
Maybe you tried Liberate. Maybe you’re considering it.
On paper, it checks a lot of the right boxes. But depending on your goals (especially around deployment speed, outbound performance, or day-to-day flexibility), you might find yourself exploring what else is out there.
You’re not alone. More teams in 2025 are considering voice AI. They want automation that actually drives results, without long implementation timelines or conversations that feel overly scripted or unnatural.
That’s what we’ll cover in this article. We’ll compare Liberate to top alternatives like Strada, see where each shines, and learn how to plug in the right voice AI into the systems you already use. If you’re looking to modernize your phone channel without overhauling your tech stack, you’re in the right place.
Before you choose what’s next, it helps to know the strengths and limitations of what you’re considering. Let’s take a closer look at Liberate and why some teams are evaluating other options.
What is Liberate, and where does it fall short?
Liberate started in claims automation and has since expanded into voice AI, offering inbound phone automation tools for P&C carriers. It’s a recognizable name for teams looking to modernize their contact center workflows, especially around claims and policy updates.
But as voice AI becomes a core part of the customer experience, many teams are now evaluating whether Liberate insurance AI is the right long-term fit, most often when adding it to existing platforms like Five9 or Genesys.
Here’s why some teams consider Liberate competitors:
Deployment may require more planning → Setup often includes consulting and custom work, which can be a good fit for complex needs; just keep timelines in mind if speed is a top priority.
Primarily designed for inbound workflows → If outbound automation is on your roadmap, it’s worth reviewing whether current capabilities align with your goals.
Some outbound tools may require add-ons → Features like retry logic, call scheduling, or branded caller ID aren’t always built-in, so be sure to check what’s included out of the box.
Compliance features may vary by platform → Tools should support opt-outs, do-not-call lists, and two-party consent for call recording; not all platforms include these out of the box, so it’s important to confirm what safeguards are built in.
Workflow updates might need extra coordination → Adjusting scripts or adapting to new processes could take more effort, especially if you plan to make frequent changes.
Conversational performance can vary by use case → Voice quality and flow are evolving areas in AI, so consider doing a side-by-side test to see how it handles your specific scenarios.
Integrations may be more custom-built → Many teams use RPA or custom setups for integrations, which works well in some environments but may take longer than native plug-and-play options.
Depending on your pace of growth, it’s helpful to evaluate whether your current platform can scale easily and flexibly, or whether you might benefit from exploring other options.
That’s why we’re here, right? Let’s explore what other platforms can offer.
Which Liberate alternatives are worth trying in 2025?
If you’re looking to upgrade your voice AI stack or just consider using it, you’ve probably looked at Liberate insurance AI. Still, it may not check all the boxes when it comes to sales, service, or outbound automation.
So, which alternatives are worth exploring this year?
Why Strada leads the pack
If you’re already using a telephony platform, you’re likely in the market for a voice AI solution that just plugs in and works.
Let’s cut to it: the best Liberate alternatives don’t just automate. They help you generate revenue, retain customers, and scale your team’s impact without adding headcount or complexity.
That’s where Strada comes in.
It’s designed to solve the problems agents and policyholders face every day. While Liberate voice AI focuses mostly on claims automation, Strada is built for front-line conversations: sales, renewals, policy servicing, and more.
Here’s what sets Strada apart:
1. Built specifically for insurance
Unlike general-purpose voice bots, Strada’s AI is trained to understand insurance-specific terminology and workflows. It knows the difference between a quote, a renewal, and a reinstatement.
That makes interactions faster, more natural, and much less frustrating for callers.
2. Real use cases that drive growth
Strada comes loaded with proven, pre-built workflows that are already working for top carriers, MGAs, and brokers:
Lead qualification (with <1 minute speed-to-lead)
Outbound renewals and appointment setting
24/7 policy servicing (no hold times, ever)
Quote intake, payment reminders, and more
These aren’t generic templates; they’re fine-tuned to real-world insurance operations and results.
3. Fast deployment. No engineering lift.
You won’t need months of consulting to get started. With Strada, most teams go live in a matter of days or weeks, not quarters.
The platform is designed for easy setup with no-code configuration, so your CX or ops team can manage updates without waiting on IT.
4. Smart outbound capabilities
While Liberate offers some outbound support, Strada puts outbound front and center. It gives you everything you need to maximize call connection rates and drive action:
Automated call scheduling
Intelligent retry logic
Caller ID branding
Sequences to follow up on missed calls
It even includes built-in TCPA compliance tools, like “Do Not Call” list handling and compliance with call recording laws requiring two-party consent. That’s peace of mind baked in.
5. Enterprise-grade security & compliance
Strada was built for enterprise insurance use. That means:
SOC 2 Type II compliance
Customer data isolation
LLM privacy controls (no data used for training)
Regular penetration testing
A forward-deployed support team to help you succeed
If you work in a regulated space like insurance, those aren’t just nice-to-haves; they’re table stakes.
6. It actually improves the customer experience
This isn’t a science experiment. With Strada, teams are seeing real impact, fast:
Hold times reduced to zero
Average handle times reduced 70%
40% higher outbound connection rates
24/7 availability
Happier customers and more efficient agents
Instead of just routing calls or reading scripts, Strada’s AI agents solve problems in real time, just like a great rep would.
How do you compare these platforms?
When choosing a voice AI platform to plug into your existing contact center stack, it’s important to go beyond feature checklists. You want a solution that’s fast to deploy, easy to manage, and proven to drive results.
To make it easier, here’s a quick side-by-side for Strada vs Liberate:
Feature | Strada | Liberate |
Fast, no-code deployment | Yes – days or weeks | No – custom engagement required |
Supports many insurance workflows | Yes | Claims-focused |
Outbound sales & renewals | Yes | Limited |
Native integrations | Yes | Mostly RPA-based |
TCPA tools & compliance support | Built-in | Not standard |
24/7 support and success team | Included | Varies |
When you compare head-to-head, Strada stands out, especially if you're focused on driving revenue and engaging customers with outbound calls.
Other platforms worth exploring
While Strada is purpose-built for insurance voice automation, there are other solid options worth considering depending on what you’re solving for. Here are a few names that come up often:
Genesys Cloud CX
A powerful all-in-one contact center suite. If you're looking to replace your core telephony and layer in voice AI later, Genesys brings strong omnichannel tools, workforce engagement features, and AI-powered routing.
It’s ideal for large teams that want everything in one place.
Cognigy
Cognigy offers flexible conversational AI with deep customization. It’s best suited for enterprise teams that need to build complex, multi-language bots across voice and chat. Great power, but it often requires developer resources to get the most out of it.
Five9
If you’re already on Five9, its native voice capabilities plus AI routing make it a solid foundation. While it’s not a full voice AI agent solution, it plays well with third-party automation tools like Strada.
Cresta, Observe.AI, Balto
These platforms don’t do the work of CSRs; they support them. They’re specialty is in real-time agent assist, call coaching, and QA automation. They’re best used with live reps, not in place of them.
Each of these tools has strengths, but if your goal is automating phone calls that drive sales, retention, and policy servicing, Strada remains in a category of its own.
Ready to see how it works?
Book a demo and experience Strada’s insurance-trained voice agents in action.
So, it’s not just about names. It’s about fit.
And once you’ve picked your front-runner, the next step is making the transition. Don’t worry! It’s easier than you might think.
How do you start using or switch to a Liberate alternative smoothly?
Switching to a new voice AI platform (or starting with one for the first time) doesn’t have to be complicated. In fact, the most successful teams follow a crawl-walk-run approach: start small, prove value, then scale.
A great first step? Pick a high-impact, low-risk use case, like after-hours support for one department or outbound renewal reminders. This gives your team time to learn the platform and see quick wins without disrupting core operations.
Here’s a simple migration checklist to help you get started:
Choose your starting use case → focus on one workflow with measurable value, e.g., after-hours policy servicing or lead qualification.
Plan data and system integration → identify what tools need to connect (CRM, AMS, phone system) and use Strada’s native integrations to make setup fast.
Run systems in parallel (if needed) → the transition, you can keep your old process running while testing Strada live in a controlled setting.
Train your team → give users hands-on time with the new system. Strada’s no-code tools make it easy to configure without IT.
Build internal champions → empower one or two team members to own adoption and share early wins with the rest of the org.
With Strada, there’s no engineering lift to get started and plenty of support to help you launch with confidence. Start small, build momentum, and scale when you’re ready.
Not ready to switch everything at once? That’s totally fine. A hybrid approach can give you the best of both worlds.
Let’s talk about how that works.
Can a hybrid approach work?
Yes! Sometimes the smartest move isn’t ripping and replacing. It’s layering new tech over what’s already working.
If you’re running an established telephony platform, you don’t have to start from scratch. Many teams use a hybrid approach to modernize gradually, blending best-of-breed tools without disrupting operations.
With a platform like Strada, you can plug in voice AI to handle transactional calls, while your core systems keep running in the background. That means you get the benefits of automation without the burden of a full system overhaul.
Here’s when hybrid makes sense:
Scenario | Why hybrid works |
You have legacy IVRs or call flows | Keep them running while layering in voice AI on top |
You want to test before full rollout | Run Strada in one department, monitor results |
You need to modernize gradually | Modernize call handling first, then back-end integrations |
Your team needs time to adapt | Roll out change at a pace your staff can handle |
You’re mid-contract with a vendor | Avoid rip-and-replace. Run both systems side by side |
Some teams begin by using Strada for one use case (like outbound renewals or after-hours support) and expand from there. This lets you walk before you run.
What can hybrid look like? Here are a few thoughts:
Use AI layers on top of existing systems (like a voice agent answering inbound calls)
Run legacy and new platforms in parallel during the transition
Mix and match tools: Strada for automation, Five9 for telephony
Avoid disruption while still moving your customer experience forward
Bottom line: hybrid doesn’t mean half-measure. With the right partner, it’s a smart and scalable path to full modernization. And with Strada, you can start seeing value in weeks, not months.
While you’re modernizing today, it’s smart to keep an eye on tomorrow. Here's where contact centers are headed, and how to stay ahead of the curve.
What’s next for contact centers beyond 2025?
The contact center isn’t just changing. It’s being reimagined. Beyond 2025, the shift is toward platforms that are smarter, faster, and deeply integrated across channels.
If you’re thinking long-term, here’s what to keep an eye on:
1. The rise of AI-native platforms
Legacy systems weren’t built for AI, they’ve bolted it on. The future belongs to platforms designed around AI from day one, like Strada. These systems aren’t just reactive, they’re predictive, proactive, and built to scale.
2. Unified customer data and predictive journeys
You’ll see a major push to unify voice, digital, and CRM data. That allows platforms to guide customers, before they even pick up the phone. Think smarter routing, personalized journeys, and faster resolutions.
3. Self-service, everywhere
Customers expect to handle things on their own terms. Whether it's a phone call, chatbot, or mobile app, self-service will be the default. Voice AI plays a huge role here, mainly for insurance workflows that aren’t easily handled by text.
4. Multimodal experiences
It’s no longer just voice or chat. Visual AI, video, and even co-browsing will work together. The best platforms will handle all channels seamlessly.
5. AI co-pilots for agents and supervisors
AI won’t replace agents, but it’ll support them in real time. From surfacing answers to summarizing calls, AI will become a trusted teammate in every interaction.
Forward-thinking teams are already moving in this direction. With tools like Strada, you don’t just keep up. You leap ahead.
You’ve seen the landscape. You’ve weighed the options. Now let’s wrap it up and help you decide if it’s time to make your move.
Final thoughts: is it time to make the leap?
If you’re evaluating voice AI platforms to plug into your existing telephony system (no matter if it’s Five9, Genesys, or something else), Liberate and Strada are both likely on your radar.
They solve different problems. Liberate AI comes from a claims automation background. Strada is purpose-built for revenue-generating conversations, like renewals, lead qualification, and quote intake.
So which one fits your needs best?
Ask yourself:
Do you need a claims-focused tool or an all-day, every-day voice AI agent that supports sales, service, and retention?
Are you okay with longer onboarding cycles, or do you want fast deployment with no engineering lift?
Is automation your end goal, or are you focused on customer experience, speed-to-lead, and reducing manual call volume?
Strada makes a compelling case if your goals are growth, flexibility, and quick wins. It delivers enterprise-grade security, proven insurance use cases, and real-world results from day one.
But don’t just take our word for it. Test, compare, and validate what works for your team.
Now’s the time to future-proof your contact center. Explore both platforms, and choose the one that sets you up to scale.
Table of Contents
Join innovative carriers, MGAs, and brokers transforming their calls with Strada.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Voice Agents
Looking for a Liberate Alternative? Explore These Voice AI Platforms
Amir Prodensky
CEO
Jul 17, 2025
13 min read
Comparing voice AI? Here’s one more with quick wins and CX impact.
You’ve already done the hard part: setting up your contact center with a solid telephony system. But now you’re staring down the next big decision: voice AI.
Maybe you tried Liberate. Maybe you’re considering it.
On paper, it checks a lot of the right boxes. But depending on your goals (especially around deployment speed, outbound performance, or day-to-day flexibility), you might find yourself exploring what else is out there.
You’re not alone. More teams in 2025 are considering voice AI. They want automation that actually drives results, without long implementation timelines or conversations that feel overly scripted or unnatural.
That’s what we’ll cover in this article. We’ll compare Liberate to top alternatives like Strada, see where each shines, and learn how to plug in the right voice AI into the systems you already use. If you’re looking to modernize your phone channel without overhauling your tech stack, you’re in the right place.
Before you choose what’s next, it helps to know the strengths and limitations of what you’re considering. Let’s take a closer look at Liberate and why some teams are evaluating other options.
What is Liberate, and where does it fall short?
Liberate started in claims automation and has since expanded into voice AI, offering inbound phone automation tools for P&C carriers. It’s a recognizable name for teams looking to modernize their contact center workflows, especially around claims and policy updates.
But as voice AI becomes a core part of the customer experience, many teams are now evaluating whether Liberate insurance AI is the right long-term fit, most often when adding it to existing platforms like Five9 or Genesys.
Here’s why some teams consider Liberate competitors:
Deployment may require more planning → Setup often includes consulting and custom work, which can be a good fit for complex needs; just keep timelines in mind if speed is a top priority.
Primarily designed for inbound workflows → If outbound automation is on your roadmap, it’s worth reviewing whether current capabilities align with your goals.
Some outbound tools may require add-ons → Features like retry logic, call scheduling, or branded caller ID aren’t always built-in, so be sure to check what’s included out of the box.
Compliance features may vary by platform → Tools should support opt-outs, do-not-call lists, and two-party consent for call recording; not all platforms include these out of the box, so it’s important to confirm what safeguards are built in.
Workflow updates might need extra coordination → Adjusting scripts or adapting to new processes could take more effort, especially if you plan to make frequent changes.
Conversational performance can vary by use case → Voice quality and flow are evolving areas in AI, so consider doing a side-by-side test to see how it handles your specific scenarios.
Integrations may be more custom-built → Many teams use RPA or custom setups for integrations, which works well in some environments but may take longer than native plug-and-play options.
Depending on your pace of growth, it’s helpful to evaluate whether your current platform can scale easily and flexibly, or whether you might benefit from exploring other options.
That’s why we’re here, right? Let’s explore what other platforms can offer.
Which Liberate alternatives are worth trying in 2025?
If you’re looking to upgrade your voice AI stack or just consider using it, you’ve probably looked at Liberate insurance AI. Still, it may not check all the boxes when it comes to sales, service, or outbound automation.
So, which alternatives are worth exploring this year?
Why Strada leads the pack
If you’re already using a telephony platform, you’re likely in the market for a voice AI solution that just plugs in and works.
Let’s cut to it: the best Liberate alternatives don’t just automate. They help you generate revenue, retain customers, and scale your team’s impact without adding headcount or complexity.
That’s where Strada comes in.
It’s designed to solve the problems agents and policyholders face every day. While Liberate voice AI focuses mostly on claims automation, Strada is built for front-line conversations: sales, renewals, policy servicing, and more.
Here’s what sets Strada apart:
1. Built specifically for insurance
Unlike general-purpose voice bots, Strada’s AI is trained to understand insurance-specific terminology and workflows. It knows the difference between a quote, a renewal, and a reinstatement.
That makes interactions faster, more natural, and much less frustrating for callers.
2. Real use cases that drive growth
Strada comes loaded with proven, pre-built workflows that are already working for top carriers, MGAs, and brokers:
Lead qualification (with <1 minute speed-to-lead)
Outbound renewals and appointment setting
24/7 policy servicing (no hold times, ever)
Quote intake, payment reminders, and more
These aren’t generic templates; they’re fine-tuned to real-world insurance operations and results.
3. Fast deployment. No engineering lift.
You won’t need months of consulting to get started. With Strada, most teams go live in a matter of days or weeks, not quarters.
The platform is designed for easy setup with no-code configuration, so your CX or ops team can manage updates without waiting on IT.
4. Smart outbound capabilities
While Liberate offers some outbound support, Strada puts outbound front and center. It gives you everything you need to maximize call connection rates and drive action:
Automated call scheduling
Intelligent retry logic
Caller ID branding
Sequences to follow up on missed calls
It even includes built-in TCPA compliance tools, like “Do Not Call” list handling and compliance with call recording laws requiring two-party consent. That’s peace of mind baked in.
5. Enterprise-grade security & compliance
Strada was built for enterprise insurance use. That means:
SOC 2 Type II compliance
Customer data isolation
LLM privacy controls (no data used for training)
Regular penetration testing
A forward-deployed support team to help you succeed
If you work in a regulated space like insurance, those aren’t just nice-to-haves; they’re table stakes.
6. It actually improves the customer experience
This isn’t a science experiment. With Strada, teams are seeing real impact, fast:
Hold times reduced to zero
Average handle times reduced 70%
40% higher outbound connection rates
24/7 availability
Happier customers and more efficient agents
Instead of just routing calls or reading scripts, Strada’s AI agents solve problems in real time, just like a great rep would.
How do you compare these platforms?
When choosing a voice AI platform to plug into your existing contact center stack, it’s important to go beyond feature checklists. You want a solution that’s fast to deploy, easy to manage, and proven to drive results.
To make it easier, here’s a quick side-by-side for Strada vs Liberate:
Feature | Strada | Liberate |
Fast, no-code deployment | Yes – days or weeks | No – custom engagement required |
Supports many insurance workflows | Yes | Claims-focused |
Outbound sales & renewals | Yes | Limited |
Native integrations | Yes | Mostly RPA-based |
TCPA tools & compliance support | Built-in | Not standard |
24/7 support and success team | Included | Varies |
When you compare head-to-head, Strada stands out, especially if you're focused on driving revenue and engaging customers with outbound calls.
Other platforms worth exploring
While Strada is purpose-built for insurance voice automation, there are other solid options worth considering depending on what you’re solving for. Here are a few names that come up often:
Genesys Cloud CX
A powerful all-in-one contact center suite. If you're looking to replace your core telephony and layer in voice AI later, Genesys brings strong omnichannel tools, workforce engagement features, and AI-powered routing.
It’s ideal for large teams that want everything in one place.
Cognigy
Cognigy offers flexible conversational AI with deep customization. It’s best suited for enterprise teams that need to build complex, multi-language bots across voice and chat. Great power, but it often requires developer resources to get the most out of it.
Five9
If you’re already on Five9, its native voice capabilities plus AI routing make it a solid foundation. While it’s not a full voice AI agent solution, it plays well with third-party automation tools like Strada.
Cresta, Observe.AI, Balto
These platforms don’t do the work of CSRs; they support them. They’re specialty is in real-time agent assist, call coaching, and QA automation. They’re best used with live reps, not in place of them.
Each of these tools has strengths, but if your goal is automating phone calls that drive sales, retention, and policy servicing, Strada remains in a category of its own.
Ready to see how it works?
Book a demo and experience Strada’s insurance-trained voice agents in action.
So, it’s not just about names. It’s about fit.
And once you’ve picked your front-runner, the next step is making the transition. Don’t worry! It’s easier than you might think.
How do you start using or switch to a Liberate alternative smoothly?
Switching to a new voice AI platform (or starting with one for the first time) doesn’t have to be complicated. In fact, the most successful teams follow a crawl-walk-run approach: start small, prove value, then scale.
A great first step? Pick a high-impact, low-risk use case, like after-hours support for one department or outbound renewal reminders. This gives your team time to learn the platform and see quick wins without disrupting core operations.
Here’s a simple migration checklist to help you get started:
Choose your starting use case → focus on one workflow with measurable value, e.g., after-hours policy servicing or lead qualification.
Plan data and system integration → identify what tools need to connect (CRM, AMS, phone system) and use Strada’s native integrations to make setup fast.
Run systems in parallel (if needed) → the transition, you can keep your old process running while testing Strada live in a controlled setting.
Train your team → give users hands-on time with the new system. Strada’s no-code tools make it easy to configure without IT.
Build internal champions → empower one or two team members to own adoption and share early wins with the rest of the org.
With Strada, there’s no engineering lift to get started and plenty of support to help you launch with confidence. Start small, build momentum, and scale when you’re ready.
Not ready to switch everything at once? That’s totally fine. A hybrid approach can give you the best of both worlds.
Let’s talk about how that works.
Can a hybrid approach work?
Yes! Sometimes the smartest move isn’t ripping and replacing. It’s layering new tech over what’s already working.
If you’re running an established telephony platform, you don’t have to start from scratch. Many teams use a hybrid approach to modernize gradually, blending best-of-breed tools without disrupting operations.
With a platform like Strada, you can plug in voice AI to handle transactional calls, while your core systems keep running in the background. That means you get the benefits of automation without the burden of a full system overhaul.
Here’s when hybrid makes sense:
Scenario | Why hybrid works |
You have legacy IVRs or call flows | Keep them running while layering in voice AI on top |
You want to test before full rollout | Run Strada in one department, monitor results |
You need to modernize gradually | Modernize call handling first, then back-end integrations |
Your team needs time to adapt | Roll out change at a pace your staff can handle |
You’re mid-contract with a vendor | Avoid rip-and-replace. Run both systems side by side |
Some teams begin by using Strada for one use case (like outbound renewals or after-hours support) and expand from there. This lets you walk before you run.
What can hybrid look like? Here are a few thoughts:
Use AI layers on top of existing systems (like a voice agent answering inbound calls)
Run legacy and new platforms in parallel during the transition
Mix and match tools: Strada for automation, Five9 for telephony
Avoid disruption while still moving your customer experience forward
Bottom line: hybrid doesn’t mean half-measure. With the right partner, it’s a smart and scalable path to full modernization. And with Strada, you can start seeing value in weeks, not months.
While you’re modernizing today, it’s smart to keep an eye on tomorrow. Here's where contact centers are headed, and how to stay ahead of the curve.
What’s next for contact centers beyond 2025?
The contact center isn’t just changing. It’s being reimagined. Beyond 2025, the shift is toward platforms that are smarter, faster, and deeply integrated across channels.
If you’re thinking long-term, here’s what to keep an eye on:
1. The rise of AI-native platforms
Legacy systems weren’t built for AI, they’ve bolted it on. The future belongs to platforms designed around AI from day one, like Strada. These systems aren’t just reactive, they’re predictive, proactive, and built to scale.
2. Unified customer data and predictive journeys
You’ll see a major push to unify voice, digital, and CRM data. That allows platforms to guide customers, before they even pick up the phone. Think smarter routing, personalized journeys, and faster resolutions.
3. Self-service, everywhere
Customers expect to handle things on their own terms. Whether it's a phone call, chatbot, or mobile app, self-service will be the default. Voice AI plays a huge role here, mainly for insurance workflows that aren’t easily handled by text.
4. Multimodal experiences
It’s no longer just voice or chat. Visual AI, video, and even co-browsing will work together. The best platforms will handle all channels seamlessly.
5. AI co-pilots for agents and supervisors
AI won’t replace agents, but it’ll support them in real time. From surfacing answers to summarizing calls, AI will become a trusted teammate in every interaction.
Forward-thinking teams are already moving in this direction. With tools like Strada, you don’t just keep up. You leap ahead.
You’ve seen the landscape. You’ve weighed the options. Now let’s wrap it up and help you decide if it’s time to make your move.
Final thoughts: is it time to make the leap?
If you’re evaluating voice AI platforms to plug into your existing telephony system (no matter if it’s Five9, Genesys, or something else), Liberate and Strada are both likely on your radar.
They solve different problems. Liberate AI comes from a claims automation background. Strada is purpose-built for revenue-generating conversations, like renewals, lead qualification, and quote intake.
So which one fits your needs best?
Ask yourself:
Do you need a claims-focused tool or an all-day, every-day voice AI agent that supports sales, service, and retention?
Are you okay with longer onboarding cycles, or do you want fast deployment with no engineering lift?
Is automation your end goal, or are you focused on customer experience, speed-to-lead, and reducing manual call volume?
Strada makes a compelling case if your goals are growth, flexibility, and quick wins. It delivers enterprise-grade security, proven insurance use cases, and real-world results from day one.
But don’t just take our word for it. Test, compare, and validate what works for your team.
Now’s the time to future-proof your contact center. Explore both platforms, and choose the one that sets you up to scale.
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Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.