From FNOL to policy servicing, Strada handles customer interactions across voice, email, chat, and text – integrated into your core systems.
Connection
Connecting policyholders and third parties to your systems
Strada handles customer interactions and writes directly into your policy admin, AMS, and claims systems. Your teams step in when needed, with full context and control.
Every deployment starts with proven insurance workflows, then configured to your escalation rules, compliance requirements, and system-specific processes.
Fernanda Soares
Senior Manager, Business Operations and Strategy
"Leveraging Strada as a foundation, we've created Aimee, our AI agent, to seamlessly complement our support team. It allows us to scale with confidence, while ensuring that trust, governance, and human expertise remain central to every customer experience."
Complete visibility and controls
Track resolution rates, customer satisfaction, and compliance across all interactions. Configure dashboards, set quality thresholds, and receive automated reports.
93% auto-resolved
Up +3pts vs. last month
Interaction Resolution
Track interactions resolved by Strada or escalated to your teams,
$157M Premiums
Up 15% vs. last month
Premiums Processed
Measure the premium volume serviced through Strada interactions.
2,400 hours this month
Up +25% vs. last month
Operational Capacity
Assess time freed up across your service teams.
68% connected
Connection Rate
Monitor outbound connection success to optimize campaign.
4.6/5 CSAT
Customer Satisfaction Score
Customer Satisfaction
Monitor satisfaction scores across all channels with automated quality alerts.
94% positive
Up 3pts vs. last month
Conversation Quality
Plot sentiment analysis cross all interactions.
Built for insurance
operations at scale
Everything required to run insurance workflows at scale – from quality assurance and compliance to real-time actions and system updates.
Quality Assurance
Automated QA scoring, sentiment analysis, and compliance flagging based on regulatory and internal policies.
Appointment Scheduling
Book adjusters, inspections, and agent meetings directly through conversation – synced to your calendar systems.
Knowledge Management
Agents ground responses in your underwriting guidelines, policy documentation, and internal procedures.
Post-Call Workflows
Our agentic AI triggers follow-up emails, SMS confirmations, document requests, and system updates after every interaction.
Live Actions
Transfer calls, send SMS updates, dispatch emails, and update records during conversations.
Multilingual Support
Handle conversations in multiple languages with the same insurance expertise and system integrations.
Gap Analysis
Identify where interactions fail to resolve – revealing training needs and workflow improvements.
Scale on Demand
Our agentic AI handles thousands of concurrent interactions without queue buildup or staffing spikes.
Warm Handoff
Route interactions to your licensed agents with complete conversation history, policy context, and next steps.
Dedicated forward deployed engineers work alongside your team to integrate Strada into your systems – ensuring fast, high-quality deployment.
Dedicated FDEs
A team assigned to your deployment handles integration, configuration, and go-live – not a support queue.
Native system integration
Connect to your AMS, policy admin, claims platforms, and CCaaS without custom middleware or disruption.
Embedded with your operations
Our engineers work directly with your service, claims, and IT teams through deployment and optimization.
Training and knowledge transfer
We upskill your team on managing agents, monitoring quality, and evolving workflows.
Kimberly Barnes
Gen AI Product Manager
“The collaboration with Strada has been really strong. The team is responsive, moves fast, and consistently delivers.”
