Hyperautomation in Insurance 2025: What You Need to Know

Hyperautomation is the use of technology to automate as many business processes as possible without much human help.

In insurance, it means combining different tools like software robots, artificial intelligence, and machine learning to speed up claims, underwriting, and customer service. Instead of fixing one step at a time, hyperautomation looks at the whole workflow and improves everything together, making operations faster and less prone to mistakes.

Here�s a simple way to think about how it works:

• Identify repetitive tasks

• Apply automation tools like bots or AI

• Connect these tools so they work with each other

• Continuously monitor and improve the setup

For example, insurance companies can use hyperautomation to handle claims from start to finish. This can include verifying documents, assessing risk, and even communicating with customers automatically. Instead of waiting for a person to move things along at each step, the process flows organically between systems and technologies.

On a deeper level, hyperautomation in insurance integrates advanced AI systems with existing software to create seamless workflows. This includes tools like Strada, which provides AI-driven phone agents capable of managing calls and triggering immediate, automated post-call tasks.

This integration means customer interactions don't just end after the call; follow-up actions happen instantly and automatically.

Some benefits that insurers see with hyperautomation:

1. Faster claim settlements

2. Lower operational costs

3. Improved customer experience through timely responses

4. Better compliance by tracking and documenting each step

By using hyperautomation organically across different parts of insurance workflows, companies can handle more workload with greater accuracy and speed, all while keeping customers happier.