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Agentic process automation is a way for insurance companies to use smart technology to handle tasks that usually need human judgment. 

In simple terms, it means automating processes that don’t just follow set rules but can make decisions on their own, like those managed through an agency management system (AMS).

As insurance firms prepare for 2025, agentic process automation fits into a bigger picture by improving efficiency and accuracy. Instead of just replacing repetitive jobs, it helps adjusters and agents work better by automating decisions related to claims, underwriting, or customer service. 

This type of automation can learn from data and respond to different situations without waiting for a person to intervene. For example, it can prioritize claims based on severity or direct each case to the right team member automatically.

Here’s how agentic process automation benefits insurance companies:

• Speeds up decision-making.

• Reduces manual errors.

• Frees employees to focus on more complex tasks.

Midway, it’s also useful to look at tools like the AI adjuster. This technology works with agentic automation by analyzing claims and making informed recommendations. 

Together, they create a smarter workflow that handles both routine and nuanced cases faster than before.

On a technical level, agentic process automation relies on AI models that interpret inputs from customer calls, claim reports, or policy changes. It doesn’t just follow pre-defined rules; it interprets and acts based on context. 

This makes it different from traditional automation that feels rigid. For instance, using Strada’s voice AI for insurance, agentic process automation becomes practical by instantly turning AI-driven call insights into automated, real-time insurance workflows. 

This connection helps insurers operate more organically, blending human expertise and AI intelligence smoothly in their day-to-day processes.

By 2025, this approach will be common for handling complex insurance tasks, boosting productivity while keeping the customer experience personal and responsive.