Claims Management Systems in 2025: What You Need to Know

Claims management systems are software tools that help insurance companies handle claims from start to finish.

At a basic level, these systems organize all the information about a claim in one place. This makes it easier for insurers to process claims quickly and fairly. Instead of juggling papers or emails, everything is stored digitally, which speeds up work and reduces mistakes.

Going a bit deeper, claims management systems connect different parts of the insurance process. They track claims by collecting data like customer details, photos of damage, and reports from adjusters.

This gives a full picture so teams can make better decisions. It also allows insurers to check the status of claims at any time and keep customers updated.

Common activities supported by these systems include:

• Capturing claim reports

• Assigning claims to the right adjuster

• Approving or denying claims based on collected evidence

• Scheduling inspections or payments

For those interested in the technology behind them, claims management systems often use databases, workflow automation, and analytics to improve efficiency. Integration with other tools is key.

For example, connecting your claims management system with Strada, a voice AI for insurance, can automate tasks like claims intake, assigning adjusters, sending necessary documents, and notifying teams instantly. This reduces manual work and speeds up responses to clients.

Real-world use cases include auto and home insurance claims where quick verification and processing can save time and money.

For instance, when a customer reports a car accident through Strada's voice interface, the information flows directly into the claims management system, triggering adjuster assignments and document handling without delay.