Claims Digitization in Insurance: What You Need in 2025

Claims digitization is the process of converting traditional insurance claims into digital formats to make handling them faster and easier.

Instead of relying on paper forms or manual data entry, claims digitization uses software to collect, store, and manage claim information electronically. This helps insurance companies reduce errors, speed up processing times, and improve customer satisfaction.

It fits into a larger trend where insurers use technology to modernize their operations and provide quicker services.

When looking closer, claims digitization involves several key components:

• Digital intake: customers submit claims through apps or websites

• Automated data capture: systems extract information from forms or calls

• Workflow management: digital tools guide claims through review and approval stages

• Analytics: tracking claim patterns to detect fraud or inefficiencies

For example, instead of mailing in an accident report, a customer can use an app to upload photos and details instantly. The system then processes the claim automatically, triggering alerts for human review if needed.

Advanced digital claim systems use technologies like AI to add more automation. Strada's voice AI for insurance demonstrates this by acting as an AI phone agent that automates claims intake and workflows.

It speeds digitization by instantly capturing data during calls and triggering follow-up actions without needing a human agent to input every detail manually.

By combining automation with digital record keeping, claims digitization enhances accuracy and speed. As it grows, insurers can handle more claims efficiently while offering customers a smoother experience from start to finish.