Introducing Strada Chat: AI Customer Service Beyond the Phone
Amir Prodensky
CEO, Strada
Nov 12, 2025
5 min. read
Meet your customers where they are with instant, intelligent chat support.
Insurance customer service happens everywhere - on the phone, over email, and through your customer portal. While chat AI exists, most solutions lack the deep insurance knowledge and workflow automation that Strada voice agents deliver.
The reality is simple: not everyone wants to make a phone call. Some customers prefer typing while reviewing policy documents. Others are comparing quotes across carriers and need quick answers without switching context. Digital-first customers expect instant responses the moment a question comes up.
Today, we're expanding how insurance companies serve their customers. Introducing Strada Chat, an AI-powered chat platform that brings the same intelligence and automation you expect from Strada voice agents to every digital touchpoint.
From Voice-First to Omnichannel
Since launching Strada, we've focused on making phone conversations feel natural and helpful. Our AI agents handle thousands of calls every day for major carriers, MGAs and brokerages - quoting new business, servicing policies, and intaking claims.
But great customer service isn't about leaving customers with only one option. It's about meeting them where they want to be.
Here's what we heard from insurance teams: customers visiting their website expected instant help. Portal users wanted quick answers without picking up the phone. Mobile app users needed support while on the go. Without chat support, these customers either gave up or reluctantly picked up the phone - creating friction.
The challenge wasn't just adding a chat widget. It was bringing the same level of intelligence, accuracy, and automation that makes Strada voice agents effective to every customer conversation, regardless of channel.
What We Built
Strada Chat delivers complete AI-powered customer service across your digital channels:
Knowledge-Powered Responses: Strada Chat uses your existing knowledge articles, SOPs, and FAQs to answer customer questions accurately. The same knowledge management system that powers our voice agents now drives chat interactions, ensuring consistent responses across all channels.
Workflow Automation: Integrated with your policy admin, billing, and claims systems so every chat can trigger the same automation as calls. Policy change requests update core systems automatically, and cancellation intent alerts the retention team right away.
Embedded Anywhere: Deploy chat on your website, customer portal, or mobile app with a customizable widget that matches your brand. Your customers get instant help wherever they need it.
Seamless Handoff: When conversations need human attention, Strada Chat integrates directly with Zendesk, Salesforce, NiCE, and other helpdesk platforms. Context transfers automatically so agents see the full conversation history and can pick up right where the AI left off.
Intelligence at Scale: Strada Chat doesn't just answer questions. It identifies knowledge gaps, measures resolution rates, and surfaces patterns in customer inquiries so you can continuously improve your service.
Real Use Cases in Insurance
Strada Chat transforms how insurance teams handle digital customer service:
24/7 Policy Information: Customers checking their coverage limits, deductibles, or payment due dates get instant answers from their portal or mobile app.
Claims Status Updates: Policyholders can ask about their claim status through chat and receive real-time updates pulled directly from your claims system.
Payment Support: Customers having trouble with online payments can get instant help through chat, which can walk them through the process, troubleshoot issues, or hand off to billing specialists when needed.
Certificate Requests: When customers need proof of insurance, they can request certificates through chat. Strada validates their policy, fetches the document, and delivers it instantly - all while logging the interaction in your systems.
Why This Changes Everything
Most insurance companies treat chat as a deflection tool - something to reduce call volume by answering simple questions. That misses the bigger opportunity.
Strada Chat isn't about deflection. It's about delivering the same quality of service customers expect from your best agents, instantly, across every channel they use.
Always Available: Just like our voice agents, Strada Chat delivers 24/7 support. Weekend questions don't wait until Monday. Late-night concerns get addressed immediately. Customers get help whenever they need it.
Consistent Service: Every customer receives the same accurate information whether they call, chat, or text. Knowledge stays synchronized across all channels, eliminating conflicting answers.
Scalable Support: Your team handles 10x more inquiries without 10x more staff. Simple questions get resolved instantly through chat while your agents focus on complex situations that need human expertise.
Better Data: Every chat interaction creates structured data about what customers need, where your knowledge base has gaps, and which processes cause friction. You improve service based on real usage patterns, not assumptions.
Building the Complete Insurance Automation Platform
Strada started with voice because that's where most insurance conversations happen. But we've always known that complete customer service means meeting customers on whatever channel they choose.
With Strada Chat, we're delivering on that vision. The same AI that handles complex phone conversations now powers instant chat support. The same knowledge base ensures consistent answers across channels. The same workflow automation turns every interaction into business action.
This is insurance customer service that scales with your business, meets customers on their terms, and gets smarter with every conversation.
What's Next
Today, Strada works across voice, chat, and SMS. Email support is coming soon, completing our vision of a truly omnichannel automation platform.
No matter how your customers reach out, Strada will deliver instant, intelligent, and automated support that feels natural and helpful.
Get Started Today
Strada Chat is now available to carriers, MGAs, and brokers. Existing customers can add chat to their platform today. New customers can start with both voice and chat from day one.
Ready to transform your digital customer experience?
Table of Contents
Carriers, MGAs, and brokers scale revenue-driving phone calls with Strada's conversational AI platform.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Introducing Strada Chat: AI Customer Service Beyond the Phone
Amir Prodensky
CEO, Strada
Nov 12, 2025
5 min. read
Meet your customers where they are with instant, intelligent chat support.
Insurance customer service happens everywhere - on the phone, over email, and through your customer portal. While chat AI exists, most solutions lack the deep insurance knowledge and workflow automation that Strada voice agents deliver.
The reality is simple: not everyone wants to make a phone call. Some customers prefer typing while reviewing policy documents. Others are comparing quotes across carriers and need quick answers without switching context. Digital-first customers expect instant responses the moment a question comes up.
Today, we're expanding how insurance companies serve their customers. Introducing Strada Chat, an AI-powered chat platform that brings the same intelligence and automation you expect from Strada voice agents to every digital touchpoint.
From Voice-First to Omnichannel
Since launching Strada, we've focused on making phone conversations feel natural and helpful. Our AI agents handle thousands of calls every day for major carriers, MGAs and brokerages - quoting new business, servicing policies, and intaking claims.
But great customer service isn't about leaving customers with only one option. It's about meeting them where they want to be.
Here's what we heard from insurance teams: customers visiting their website expected instant help. Portal users wanted quick answers without picking up the phone. Mobile app users needed support while on the go. Without chat support, these customers either gave up or reluctantly picked up the phone - creating friction.
The challenge wasn't just adding a chat widget. It was bringing the same level of intelligence, accuracy, and automation that makes Strada voice agents effective to every customer conversation, regardless of channel.
What We Built
Strada Chat delivers complete AI-powered customer service across your digital channels:
Knowledge-Powered Responses: Strada Chat uses your existing knowledge articles, SOPs, and FAQs to answer customer questions accurately. The same knowledge management system that powers our voice agents now drives chat interactions, ensuring consistent responses across all channels.
Workflow Automation: Integrated with your policy admin, billing, and claims systems so every chat can trigger the same automation as calls. Policy change requests update core systems automatically, and cancellation intent alerts the retention team right away.
Embedded Anywhere: Deploy chat on your website, customer portal, or mobile app with a customizable widget that matches your brand. Your customers get instant help wherever they need it.
Seamless Handoff: When conversations need human attention, Strada Chat integrates directly with Zendesk, Salesforce, NiCE, and other helpdesk platforms. Context transfers automatically so agents see the full conversation history and can pick up right where the AI left off.
Intelligence at Scale: Strada Chat doesn't just answer questions. It identifies knowledge gaps, measures resolution rates, and surfaces patterns in customer inquiries so you can continuously improve your service.
Real Use Cases in Insurance
Strada Chat transforms how insurance teams handle digital customer service:
24/7 Policy Information: Customers checking their coverage limits, deductibles, or payment due dates get instant answers from their portal or mobile app.
Claims Status Updates: Policyholders can ask about their claim status through chat and receive real-time updates pulled directly from your claims system.
Payment Support: Customers having trouble with online payments can get instant help through chat, which can walk them through the process, troubleshoot issues, or hand off to billing specialists when needed.
Certificate Requests: When customers need proof of insurance, they can request certificates through chat. Strada validates their policy, fetches the document, and delivers it instantly - all while logging the interaction in your systems.
Why This Changes Everything
Most insurance companies treat chat as a deflection tool - something to reduce call volume by answering simple questions. That misses the bigger opportunity.
Strada Chat isn't about deflection. It's about delivering the same quality of service customers expect from your best agents, instantly, across every channel they use.
Always Available: Just like our voice agents, Strada Chat delivers 24/7 support. Weekend questions don't wait until Monday. Late-night concerns get addressed immediately. Customers get help whenever they need it.
Consistent Service: Every customer receives the same accurate information whether they call, chat, or text. Knowledge stays synchronized across all channels, eliminating conflicting answers.
Scalable Support: Your team handles 10x more inquiries without 10x more staff. Simple questions get resolved instantly through chat while your agents focus on complex situations that need human expertise.
Better Data: Every chat interaction creates structured data about what customers need, where your knowledge base has gaps, and which processes cause friction. You improve service based on real usage patterns, not assumptions.
Building the Complete Insurance Automation Platform
Strada started with voice because that's where most insurance conversations happen. But we've always known that complete customer service means meeting customers on whatever channel they choose.
With Strada Chat, we're delivering on that vision. The same AI that handles complex phone conversations now powers instant chat support. The same knowledge base ensures consistent answers across channels. The same workflow automation turns every interaction into business action.
This is insurance customer service that scales with your business, meets customers on their terms, and gets smarter with every conversation.
What's Next
Today, Strada works across voice, chat, and SMS. Email support is coming soon, completing our vision of a truly omnichannel automation platform.
No matter how your customers reach out, Strada will deliver instant, intelligent, and automated support that feels natural and helpful.
Get Started Today
Strada Chat is now available to carriers, MGAs, and brokers. Existing customers can add chat to their platform today. New customers can start with both voice and chat from day one.
Ready to transform your digital customer experience?
Table of Contents
Carriers, MGAs, and brokers scale revenue-driving phone calls with Strada's conversational AI platform.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Introducing Strada Chat: AI Customer Service Beyond the Phone
Amir Prodensky
CEO, Strada
Nov 12, 2025
5 min. read
Meet your customers where they are with instant, intelligent chat support.
Insurance customer service happens everywhere - on the phone, over email, and through your customer portal. While chat AI exists, most solutions lack the deep insurance knowledge and workflow automation that Strada voice agents deliver.
The reality is simple: not everyone wants to make a phone call. Some customers prefer typing while reviewing policy documents. Others are comparing quotes across carriers and need quick answers without switching context. Digital-first customers expect instant responses the moment a question comes up.
Today, we're expanding how insurance companies serve their customers. Introducing Strada Chat, an AI-powered chat platform that brings the same intelligence and automation you expect from Strada voice agents to every digital touchpoint.
From Voice-First to Omnichannel
Since launching Strada, we've focused on making phone conversations feel natural and helpful. Our AI agents handle thousands of calls every day for major carriers, MGAs and brokerages - quoting new business, servicing policies, and intaking claims.
But great customer service isn't about leaving customers with only one option. It's about meeting them where they want to be.
Here's what we heard from insurance teams: customers visiting their website expected instant help. Portal users wanted quick answers without picking up the phone. Mobile app users needed support while on the go. Without chat support, these customers either gave up or reluctantly picked up the phone - creating friction.
The challenge wasn't just adding a chat widget. It was bringing the same level of intelligence, accuracy, and automation that makes Strada voice agents effective to every customer conversation, regardless of channel.
What We Built
Strada Chat delivers complete AI-powered customer service across your digital channels:
Knowledge-Powered Responses: Strada Chat uses your existing knowledge articles, SOPs, and FAQs to answer customer questions accurately. The same knowledge management system that powers our voice agents now drives chat interactions, ensuring consistent responses across all channels.
Workflow Automation: Integrated with your policy admin, billing, and claims systems so every chat can trigger the same automation as calls. Policy change requests update core systems automatically, and cancellation intent alerts the retention team right away.
Embedded Anywhere: Deploy chat on your website, customer portal, or mobile app with a customizable widget that matches your brand. Your customers get instant help wherever they need it.
Seamless Handoff: When conversations need human attention, Strada Chat integrates directly with Zendesk, Salesforce, NiCE, and other helpdesk platforms. Context transfers automatically so agents see the full conversation history and can pick up right where the AI left off.
Intelligence at Scale: Strada Chat doesn't just answer questions. It identifies knowledge gaps, measures resolution rates, and surfaces patterns in customer inquiries so you can continuously improve your service.
Real Use Cases in Insurance
Strada Chat transforms how insurance teams handle digital customer service:
24/7 Policy Information: Customers checking their coverage limits, deductibles, or payment due dates get instant answers from their portal or mobile app.
Claims Status Updates: Policyholders can ask about their claim status through chat and receive real-time updates pulled directly from your claims system.
Payment Support: Customers having trouble with online payments can get instant help through chat, which can walk them through the process, troubleshoot issues, or hand off to billing specialists when needed.
Certificate Requests: When customers need proof of insurance, they can request certificates through chat. Strada validates their policy, fetches the document, and delivers it instantly - all while logging the interaction in your systems.
Why This Changes Everything
Most insurance companies treat chat as a deflection tool - something to reduce call volume by answering simple questions. That misses the bigger opportunity.
Strada Chat isn't about deflection. It's about delivering the same quality of service customers expect from your best agents, instantly, across every channel they use.
Always Available: Just like our voice agents, Strada Chat delivers 24/7 support. Weekend questions don't wait until Monday. Late-night concerns get addressed immediately. Customers get help whenever they need it.
Consistent Service: Every customer receives the same accurate information whether they call, chat, or text. Knowledge stays synchronized across all channels, eliminating conflicting answers.
Scalable Support: Your team handles 10x more inquiries without 10x more staff. Simple questions get resolved instantly through chat while your agents focus on complex situations that need human expertise.
Better Data: Every chat interaction creates structured data about what customers need, where your knowledge base has gaps, and which processes cause friction. You improve service based on real usage patterns, not assumptions.
Building the Complete Insurance Automation Platform
Strada started with voice because that's where most insurance conversations happen. But we've always known that complete customer service means meeting customers on whatever channel they choose.
With Strada Chat, we're delivering on that vision. The same AI that handles complex phone conversations now powers instant chat support. The same knowledge base ensures consistent answers across channels. The same workflow automation turns every interaction into business action.
This is insurance customer service that scales with your business, meets customers on their terms, and gets smarter with every conversation.
What's Next
Today, Strada works across voice, chat, and SMS. Email support is coming soon, completing our vision of a truly omnichannel automation platform.
No matter how your customers reach out, Strada will deliver instant, intelligent, and automated support that feels natural and helpful.
Get Started Today
Strada Chat is now available to carriers, MGAs, and brokers. Existing customers can add chat to their platform today. New customers can start with both voice and chat from day one.
Ready to transform your digital customer experience?
Table of Contents
Carriers, MGAs, and brokers scale revenue-driving phone calls with Strada's conversational AI platform.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.