25 Best Insurance BPO Providers to Watch in 2025
Amir Prodensky
CEO
Oct 14, 2025
25 min read
What insurers need to know before picking a BPO partner
Insurance BPO is becoming essential in 2025 because the industry is under real pressure, and I’ve seen it firsthand working with teams trying to keep up. Costs keep climbing, regulations shift fast, and customers expect instant answers.
That’s a tough mix for any insurer.
At the same time, automation, AI, and digital tools are reshaping how work gets done. They can boost speed and accuracy, but only if you know how to use them.
That’s where insurance BPO services step in and make everything feel lighter.
You’re probably also feeling the talent squeeze. Skilled people are hard to find and harder to keep, so scalability becomes a challenge.
Here’s where many companies are heading next:
Outsourcing that focuses on outcomes, not just tasks
Partnering with insurance BPO providers to reduce friction and move faster
In short, BPO lets insurers adapt, innovate, and stay competitive without burning out their teams.
Before you pick a partner, it helps to know what these teams actually do day-to-day. Let’s break down the core services you can expect.
What services do insurance BPO providers typically offer?
Insurance BPO has grown into a full support system for carriers, and you’ll see that most insurance BPO providers cover a wide range of tasks that keep operations running smoothly. If you’re exploring what these teams actually do, here’s a clear, friendly breakdown based on what I’ve seen work well for many insurers.
They usually start with core policy work. That includes policy administration, updating records, handling endorsements, and managing renewals so your internal team can focus on value-driven decisions. From there, they often provide underwriting support, helping gather data, review documents, and prep files so underwriters can move faster.
Claims handling is another big area. Many BPO partners take on claims management, from first notice of loss to follow-ups. They often pair this with customer service and call centers so policyholders get consistent answers without long wait times.
You’ll also find strong financial workflows. These include billing, payments, and collections, making cash flow smoother and reducing errors. They back this up with reliable data entry, document processing, and back-office operations, which keeps everything accurate and organized.
Because compliance never stops changing, BPO teams help with compliance and regulatory support, making sure forms, disclosures, and processes stay aligned with current rules. They also add value through analytics and reporting, giving you insights that help you improve performance and spot trends early.
And with AI reshaping the industry, many BPO partners now offer AI/automation-enabled services. These tools speed up routine tasks and help your teams focus on higher-impact work.
In short, modern BPO insurance companies give insurers a flexible mix of people, processes, and tech so you can scale easily, reduce stress, and deliver better customer experiences.
Now that you know what BPO teams handle, you’re probably wondering how we chose the companies on this list. Here’s the simple, practical criteria we used.
How did we select the 25 best insurance BPO providers?
Choosing the top insurance BPO companies for this list wasn’t random. I wanted you to feel confident that every provider here truly delivers value.
So I used a clear, practical set of criteria based on what matters most in real insurance operations.
First, I looked at experience, industry focus, and technology capabilities. Providers that understand insurance inside and out (and know how to use modern tools) naturally stand out. Then I reviewed how well they handle quality, accuracy, and regulatory compliance, since even one mistake can slow everything down.
To keep it simple, here’s the quick breakdown of what I evaluated:
Experience in insurance operations
Specialized industry focus and expertise
Strong technology stack and automation readiness
High accuracy and consistent output quality
Clear processes for regulatory compliance
I also paid close attention to customer service excellence. You’ll learn how each company supports teams, responds to issues, and maintains consistent communication. It’s a big deal, especially when you’re trusting someone with your daily workload.
Next came pricing transparency and scalability. Great partners don’t lock you into confusing fees. They give you room to grow and adjust as your business changes.
Overall, each provider on this list has proven they can deliver reliable, flexible insurance business process outsourcing services that help insurers work smarter and move faster.
With the criteria set, let’s jump into the companies that truly stand out. These are the ones worth watching in 2025.
What are the 25 best insurance BPO companies to watch in 2025?
If you’re looking for the top insurance BPO companies to partner with in 2025, you’re in the right place.
This list highlights the teams that are truly moving the industry forward. They’re innovative, reliable, and easy to work with. You’ll learn how each one helps insurers work faster, stay compliant, and deliver better customer experiences.
Before you dive into the full list, think about what matters most to you: speed, expertise, or scalability. The best insurance BPO options usually stand out because they balance all three.
Use this overview to guide your search and find the partner that fits your goals.
Infosys BPM
The website: infosysbpm.com
Infosys BPM is a global business process management company with over 20 years of experience. They focus on transforming business operations using digital tech and AI to make processes smarter and faster.
With 60,000 employees across 38 locations in 13 countries, they support sectors like insurance, finance, healthcare, and more.
They provide services including:
Service area | What they do | Why it helps |
Claims support | Intake, verification, processing | Cuts cycle time and boosts accuracy |
Policy services | Issuance, renewals, endorsements | Reduces manual workload |
RPA & automation | Bots for repetitive tasks | Lowers costs and errors |
Customer support | Omni-channel service help | Improves customer experience |
Finance ops | Billing, reconciliation, audits | Strengthens financial control |
Their approach blends deep industry knowledge with technology to improve efficiency and accuracy.
Infosys BPM also helps clients adopt AI solutions, like generative AI and agentic AI, to automate and enhance workflows, especially in finance and accounting. They work closely with companies to continuously improve and adapt their processes.
With a strong global presence and a focus on practical digital transformation, Infosys BPM aims to help businesses navigate current and future challenges in a simple, effective way.
EXL Service
The website: exlservice.com
EXL Service is a global BPO company that helps businesses improve by combining data, AI, and technology with industry knowledge. They work across many sectors, including insurance, to simplify complex operations and boost outcomes.
They specialize in using data modernization to make sure companies’ information is ready for AI-driven decision-making. This means they help clean, organize, and manage data so it can be used effectively.
EXL also offers AI-powered services that automate routine tasks and elevate customer experiences. Their tools fit seamlessly into daily workflows, helping teams work faster and smarter. Their AI focus includes:
Automation of repetitive tasks
Customer experience enhancements
Workflow optimization
In insurance, EXL supports both life and general insurance providers with tailored services. They focus on areas like claims management, underwriting, and policy administration, making processes more efficient.
With a presence worldwide, EXL uses partnerships and the latest technology to stay ahead. They aim to deliver practical results by blending human expertise with smart automation.
Cognizant
The website: cognizant.com
Cognizant is a global technology and business services company with business process outsourcing insurance industry expertise that helps businesses modernize their operations and improve customer experiences. They work across many industries, including insurance, delivering solutions that combine technology and human insight.
With a focus on AI and automation, Cognizant helps companies speed up processes and make smarter decisions.
The company offers a wide range of solutions, from business process outsourcing to cloud and cybersecurity. They use AI to streamline operations, improve efficiency, and reduce risks. For insurers, Cognizant focuses on core needs like:
Claims processing
Policy administration
Customer service support
Cognizant’s approach blends technology with practical industry knowledge, making complex processes simpler and more effective. They emphasize flexible solutions that adapt to each client’s needs rather than one-size-fits-all offerings. This helps insurance companies stay competitive and meet changing customer expectations.
You’ll find that Cognizant focuses on integrating new tech like AI and automation responsibly to support long-term growth. They work with insurers to digitalize and improve workflows while maintaining compliance and security.
Their global presence and multi-industry expertise position them to handle large-scale, complex insurance projects.
Accenture
The website: accenture.com
Accenture is a global professional services company that delivers a wide range of outsourcing solutions, including BPO for insurance companies. They combine technology, data, and consulting expertise to help insurance companies improve operations and customer experiences. Accenture supports multiple insurance sectors like life, health, and property and casualty, offering services from claims processing to policy administration.
The company uses cloud, artificial intelligence, and automation to streamline workflows and reduce manual work. This results in faster turnaround times and fewer errors.
You’ll find that Accenture integrates these technologies smoothly into existing systems for minimal disruption.
They prioritize security and compliance, which is crucial for handling sensitive insurance data. Accenture works with clients worldwide, adapting to different markets and regulations to keep operations running smoothly.
With a focus on innovation, Accenture helps insurance businesses transform by adopting digital tools and new ways of working. This supports long-term growth and improved service delivery without relying on hype or unnecessary complexity.
Xceedance
The website: xceedance.com
Xceedance is a company that supports insurance organizations worldwide by providing operations, technology, and data services.
They have over 5,500 team members based in 12 locations globally, including more than 900 certified insurance professionals. Their focus is on helping property and casualty insurers improve their business performance through practical solutions.
The company offers a wide range of services across the insurance lifecycle. This includes underwriting support, policy administration, claims management, billing and collections, finance and accounting, and digital contact centers. They tailor these services to meet the needs of insurers, reinsurers, MGAs, as well as agents and brokers.
Xceedance also uses technology to streamline insurance processes. They provide digital tools, automation, cloud transformation, and quality engineering to keep up with modern market demands.
Their data and analytics services help clients make better decisions by turning complex information into useful insights, including actuarial analysis and catastrophe exposure management.
Marble Box
The website: marblebox.com
Marble Box is a company that specializes in outsourcing insurance services, helping agencies, brokers, carriers, and MGAs handle their day-to-day tasks efficiently.
With over 23 years of experience, they focus on delivering accurate and timely support tailored to the insurance industry’s needs.
They manage a variety of insurance processes like policy servicing, quoting, risk management, and daily operations. This means you can offload routine work so your team can focus more on sales and customer service. Their trained staff works to keep errors low and handle complex workflows smoothly.
Marble Box caters to different types of insurance clients, providing flexibility whether you’re a small agency or a large carrier. They’re equipped to scale alongside your business without causing disruption or requiring significant training on your end.
They emphasize understanding your business closely, joining your team rather than acting as just a vendor. This approach lets you reclaim time and improve efficiency without adding overhead or forcing you to manage additional staff.
Finally, Marble Box follows strict security and compliance standards, holding certifications like ISO 27001, HIPAA, and SOC 2 Type 2. This ensures your data is safe and handled with care throughout the outsourcing process.
Flatworld Solutions
The website: flatworldsolutions.com
Flatworld Solutions is a global BPO company with over 19 years of experience serving businesses of all sizes.
They offer a wide range of services including call center support, finance and accounting, software development, healthcare, and insurance BPO. Their approach focuses on precision, quality, and security while helping clients reduce costs and improve efficiency.
The company operates across multiple delivery centers worldwide and supports various industries with flexible and scalable solutions. They also incorporate automation and artificial intelligence to help businesses stay competitive and streamline processes.
Flatworld Solutions aims to provide reliable outsourcing services that adapt to client needs. Whether you need help with customer service, data management, or specialized areas like mortgage or legal services, they offer expert teams to assist.
They emphasize transparent, policy-driven workflows and keep humans involved in sensitive steps to ensure accuracy and compliance. This balance helps maintain high standards while leveraging technology.
Genpact
The website: genpact.com
Genpact is a insurance technology business process outsourcing firm that uses advanced technology to help companies improve their operations.
They serve over 800 clients worldwide across industries like insurance, banking, healthcare, and manufacturing. Genpact focuses on integrating AI and data analytics into processes, making workflows smarter and more efficient.
They offer services in finance and accounting, risk and compliance, supply chain management, and technology solutions. Their insurance-specific services aim to reduce risk and enhance customer experience through data-driven insights.
With more than 83,000 trained professionals, Genpact helps businesses adopt innovative tools without disrupting operations.
Genpact also partners with industry leaders to boost their impact, emphasizing practical use of AI and automation. Their approach often combines process knowledge with digital technologies, which helps clients adapt quickly and scale their results. You’ll find their work centered on making complex processes simpler and more reliable.
In short, Genpact is about blending technology with business expertise to help companies run better and faster, especially in insurance where risk and customer trust are crucial.
ReSourcePro
The website: resourcepro.com
ReSource Pro is a business process outsourcing company focused solely on the insurance industry.
They provide specialized BPO services for insurance brokers, carriers, retail agents, MGAs, and wholesalers. Their goal is to help insurance businesses improve operations through technology, compliance support, and workflow optimization.
They offer a range of business services including new business processing, accounting, claims handling, and regulatory compliance. Their technology services cover system optimization, data analytics, managed services, and intelligent automation powered by AI.
ReSource Pro works closely with clients to find inefficiencies and improve productivity. They’re not just about doing tasks; they aim to streamline workflows and enhance overall performance. Their approach includes combining insurance expertise with tech solutions.
The company has a team of experts across North America and Asia with decades of experience in insurance. They continually innovate through programs that encourage employee ideas and use AI to improve accuracy and efficiency.
OIP
The website: oipinsurtech.com
OIP is a BPO company focused on insurance operations, helping insurers streamline their workflows and improve process stability. They work with specialty and excess & surplus lines, which are tricky to scale and manage.
Their services cover underwriting support, policy issuance, endorsements, renewals, and more.
They combine hands-on underwriting support with modern tech services like AI, cloud engineering, and system integration to upgrade insurance operations. Their goal is to remove bottlenecks so insurers can work smarter and grow faster. Their core strengths include:
Underwriting support
AI and automation tools
Cloud engineering and system integration
With over a decade of experience and 120+ insurance clients, OIP emphasizes quality and accuracy in every task they handle. Their teams get ongoing training to maintain high standards and adapt to new insurance challenges.
Clients appreciate how OIP integrates seamlessly with their operations, providing reliable support that feels like part of their own team. This steady partnership helps insurance businesses perform better and save time on daily tasks.
Selectsys
The website: selectsys.com
Selectsys is a BPO company that offers a full-service ecosystem designed specifically for insurance MGAs, carriers, and wholesalers. They combine technology and team support to streamline insurance processes like quoting, issuing policies, and renewals.
Their platform integrates tools for real-time quoting, policy management, and automation, all in one unified system.
You’ll find that Selectsys doesn’t just provide software. They embed their BPO for insurance companies into your workflow to handle new business, underwriting support, and policy servicing. Their system uses AI to quickly sort and process documents and emails, reducing manual work and speeding up response times.
Their offering includes seamless integration of quoting with policy administration, which means you avoid switching between multiple disconnected tools. This helps cut down cycle times by up to 35% and lowers costs per policy by 15-30%.
The company also supports the full insurance lifecycle, from submission intake to claims processing.
Selectsys works with more than 80 insurance organizations and supports their operations with strict service-level agreements to keep turnaround times fast. They streamline workflows through a single platform and embedded teams, so you avoid the handoffs and delays that slow traditional setups. Their approach centers on:
Faster turnaround through SLAs
A unified operational platform
Embedded teams that reduce handoffs
If you're looking for a solution that merges technology and execution, Selectsys provides a connected experience that automates routine tasks and frees your team to focus on higher-value work. They back this with AI tools and a proven system to improve accuracy and drive better outcomes.
HCL
The website: hcltech.com
HCL BPO is part of HCLTech, a global tech company that also offers business process operations. They focus on combining technology with skilled teams to help businesses run smoother, especially in digital and cloud areas.
If you’re looking to streamline processes and use AI and cloud solutions, HCL BPO supports this with their experience across industries including insurance.
They bring strong engineering and digital capabilities into their services, which means they blend traditional process handling with new tech like AI to improve accuracy and efficiency. When it comes to insurance, they cover many processes such as claims, underwriting, and customer service, backing these with insights from data and automation.
HCL BPO works with big businesses, including insurers, to tailor solutions that fit their specific needs rather than using one-size-fits-all approaches. This flexibility helps them adapt to different insurance products and regulations easily.
They also emphasize sustainability and responsible practices as part of their business approach.
You’ll find that HCL BPO focuses on continuous improvement by embedding AI and automation into operations, aiming to reduce manual work and speed up service. Their global presence means they can offer support across time zones and leverage varied talent pools to meet client demands efficiently.
Capita
The website: capita.com
Capita is an insurance technology business process outsourcing working mainly with clients in the UK and Europe. They help organizations run complex processes more efficiently by combining people, data, and technology. Capita operates in several industries, including government, financial services, health, and telecommunications.
You’ll find that Capita focuses on simplifying the connections between businesses and their customers or between governments and citizens. Their services cover:
Service area | What they do | Why it helps |
Customer support | Contact center operations, policyholder help | Improves service quality and reduces wait times |
Insurance pperations | Claims support, underwriting assistance | Eases workload so teams can focus on complex cases |
Admin & back-office | Data entry, policy updates, document handling | Keeps processes clean and error-free |
Finance & billing | Payments, collections, account updates | Strengthens cash flow & reduces billing mistakes |
Digital solutions | Automation, workflow tools, self-service | Speeds up tasks and cuts manual effort |
The company uses AI and cloud technologies to improve service delivery and efficiency. For example, they’ve developed an AI Catalyst Stack to scale AI across their operations.
Capita also offers managed cloud services powered by major platforms like AWS.
Capita works on projects that range from supporting financial operations to improving public services like transport and healthcare. They aim to make these services smoother and more responsive to users’ needs. Overall, they combine technology and skilled staff to help organizations operate better and deliver improved experiences.
Wipro
The website: wipro.com
Wipro is a global company offering BPO services for insurance with a strong focus on technology and consulting. They help insurance companies streamline operations by combining process know-how with AI and automation.
You’ll find Wipro works closely with clients to not just advise but also implement solutions that improve efficiency and reduce costs. Their insurance BPO services cover claims processing, policy administration, and customer support, all designed to adapt to changing business needs.
Wipro leverages its global presence and technical expertise to deliver services across multiple insurance segments, ensuring compliance and data security.
They use AI-powered tools to speed up processes and improve accuracy, which helps their clients stay competitive.
If you’re looking for a provider that blends technology with industry knowledge in insurance, Wipro offers a wide range of services focused on making business processes smoother and more scalable. Their approach emphasizes execution and measurable outcomes.
DXC Technology
The website: dxc.com
DXC Technology is a global IT services company that helps businesses with technology solutions and consulting. They work with organizations to simplify and improve their systems, focusing a lot on cloud, AI, and cybersecurity. With more than 120,000 employees across 70+ countries, they serve many industries, including insurance.
In insurance, DXC provides software and business process services designed to help insurers operate more efficiently and adapt to new technology. They support everything from policy management to claims processing, aiming to make workflows smoother and more accurate.
They also integrate AI and automation tools to enhance decision-making and reduce manual tasks, helping insurance companies save time and lower costs. Security is another key focus, ensuring sensitive data stays protected.
DXC’s approach combines industry knowledge with technology expertise, so you get solutions that fit real business needs without unnecessary complications. If you need help modernizing insurance operations, they offer practical options that work with your existing setup.
Capgemini
The website: capgemini.com
Capgemini is a global leader in technology and business consulting, helping companies transform and manage their operations.
They focus on using technology to drive real results across industries including insurance. Their services cover everything from cloud and cybersecurity to data and AI.
What makes Capgemini stand out is their human-centered approach, combining AI and expert teams to improve business processes. They partner with clients to solve complex challenges and boost efficiency using innovative technology.
Capgemini’s insurance BPO services streamline processes like claims management, policy administration, and customer support. They use automation and AI to reduce manual work, speed up response times, and improve accuracy.
They also invest heavily in research and insights to keep up with industry changes, helping insurers adapt to new customer expectations and regulations. Their global presence and wide range of tech capabilities make them a strong choice for insurance companies looking for intelligent operations support.
Sutherland Global
The website: sutherlandglobal.com
Sutherland Global is a business process outsourcing company that focuses on digital transformation and operational efficiency.
They specialize in using AI, automation, cloud engineering, and advanced analytics to help companies improve their workflows and customer experiences.
You’ll find they offer a range of services including contact center solutions, finance, HR, healthcare, and insurance operations, all designed to streamline processes and reduce costs. Their BPO services for insurance companies help insurers accelerate claims processing, improve customer satisfaction, and manage underwriting efficiently.
Sutherland leverages technology and data insights to customize solutions, making it easier for businesses to adapt and grow. They work with clients across industries, using a service model that blends technology with human expertise, aiming for measurable business outcomes.
Overall, Sutherland combines technology with process knowledge to simplify complex operations, helping companies keep up with changing market demands without overwhelming their teams.
Concentrix
The website: concentrix.com
Concentrix is a global BPO company that helps organizations improve customer experience and modernize their technology. They work with many top brands to make their operations simpler and more efficient by using a mix of human insights and advanced technology.
Their focus is on solving complex business challenges with practical solutions.
They offer services across strategy, data analytics, technology integration, and digital operations that help businesses transform and perform better. Concentrix supports a wide range of industries, including insurance, banking, healthcare, and technology. Their insurance clients benefit from tailored solutions that address the unique demands of that sector.
Part of their approach includes using AI tools to help contact centers and advisory services work smarter and faster. They emphasize combining expert knowledge with AI-driven tools to improve how businesses interact with customers and run their operations.
This is especially useful in handling large volumes of customer data and requests effectively.
Concentrix also takes responsibility for sustainability and social impact, focusing on improving lives and supporting communities worldwide. This is part of their broader aim to create meaningful change while delivering reliable, efficient services to their clients.
Sedgwick
The website: sedgwick.com
Sedgwick is a global company that handles insurance claims and risk management. They work with organizations to manage all types of claims, from workers’ compensation to property and liability.
Their goal is to simplify the claims process so it’s faster and easier for everyone involved.
They use technology to speed things up and improve accuracy but also focus on caring for claimants throughout the process.
Sedgwick offers loss adjusting services, dealing with everything from everyday incidents to large disasters. They also handle benefits administration, helping companies manage employee absence and compliance smoothly.
Another part of their work is product recall, where they prepare and respond to product safety issues across various industries. With a presence worldwide, Sedgwick supports clients in many countries and languages. You can expect them to provide practical, thorough claims and risk services without complicating the insurance BPO process.
Gallagher Bassett
The website: gallagherbassett.com
Gallagher Bassett is a global insurance services company that helps insurers manage risk and claims more efficiently. They offer a wide range of BPO solutions built specifically for insurance teams. Their support focuses on:
Claims management
Loss control services
Analytics and performance insights
Together, these services simplify complex processes and strengthen operational results for insurers and self-insured organizations.
You'll find that Gallagher Bassett combines technology with expertise to streamline claims handling and risk management. They provide customized services that adapt to your specific needs, helping reduce costs while maintaining quality. Their approach is built around understanding the challenges you face and offering practical, data-driven solutions.
The company serves various insurance sectors, including property, casualty, and workers’ compensation. They focus on making sure you get clear insights and support throughout the claims lifecycle.
This transparency helps you make better decisions and control your loss spend.
Gallagher Bassett also emphasizes compliance and regulatory standards, ensuring your operations meet necessary requirements without extra hassle. Their global presence means they can support you wherever your business operates, providing consistent service and expertise across different regions.
Crawford & Company
The website: crawco.com
Crawford & Company is a global leader in insurance claims management, serving clients in over 70 countries. With more than 10,000 employees and 50,000 field resources, they handle around $18 billion in claims each year.
Their services cover everything from loss adjusting to medical management and catastrophe response.
They focus on combining skilled people with innovative technology to solve complex claims quickly and accurately. Crawford has adapted to changing times by integrating digital tools that streamline claims processing and improve communication with policyholders.
Their reach is broad, covering various industries including insurance carriers, brokers, corporations, and the Lloyd's market. That means if you’re in one of those sectors, Crawford can tailor solutions to fit your needs.
You can expect a wide range of services like managed repair, counter fraud, data analytics, and legal support, all aimed at making claims easier to handle. They’re also well-equipped to respond to large-scale disasters and complicated claims with specialized experts.
Invensis
The website: invensis.net
Invensis is a global BPO company with over 25 years of experience helping businesses manage their operations more efficiently.
They offer a wide range of services including finance and accounting, insurance claims processing, revenue cycle management, and customer support. Their goal is to let you focus on your core business while they handle repetitive tasks.
The company serves numerous industries including insurance, healthcare, logistics, and telecommunications. With a team of more than 6,000 professionals, Invensis works to streamline your workflows, reduce costs, and improve service quality. They use proven outsourcing models to fit your project's scope, deadlines, and specific needs.
Invensis is also committed to quality and compliance, holding several certifications such as ISO 9001 and HIPAA. They promise a collaborative partnership where they act as an extension of your in-house team, dedicated to supporting your growth and adapting to changes.
If you're looking for consistent, reliable support without the usual overhead, Invensis is a partner to consider.
FBSPL
The website: fbspl.com
Fusion Business Solutions (FBSPL) is a BPO company that focuses on providing efficient insurance support services. They handle a range of insurance processes to help companies manage claims, customer service, and policy administration.
You can expect them to streamline routine tasks, so your team can focus on more critical work.
They work with different types of insurance, from health to property, adapting their services to fit each client’s needs. FBSPL uses technology to improve accuracy and speed but keeps the human touch where it matters most. This balance helps reduce errors and boosts customer satisfaction.
FBSPL emphasizes clear communication and reliable delivery, which makes them a steady partner. They understand the insurance industry’s complexities and aim to simplify things for you. By outsourcing certain processes, you can cut costs and improve turnaround times without losing control.
Their teams are trained to handle sensitive information carefully, ensuring compliance with regulations. This focus on security is important when dealing with personal and financial data. Overall, FBSPL offers practical support that helps insurance companies run smoother day-to-day.
ARDEM
The website: ardem.com
ARDEM is an insurance technology business process outsourcing company that focuses on combining automation and human expertise to make operations smoother and more efficient. They help businesses handle back-office tasks like data entry, claims processing, and accounting, freeing you up to focus on growth.
They use technology like AI and cloud platforms to speed up processes and reduce costs, which means faster results without compromising quality. ARDEM’s experience in industries such as insurance allows them to tailor their services to meet specific needs.
You’ll get support from skilled professionals who know the ins and outs of your business area, backed by automated solutions that keep things running reliably.
Here’s a quick, practical view of the tasks ARDEM typically manages for insurers:
Area | What they do | Value to you |
Data entry | Policy data, claims data, forms | Higher accuracy, fewer delays |
Claims processing | Validation, documentation | Speeds up claim decisions |
Accounting support | Invoices, payments | Cleaner financial operations |
Automation | AI-based workflows | Lower costs & less manual work |
Document handling | Scanning, indexing, QC | Organized data you can trust |
Their approach revolves around understanding your unique challenges and offering a mix of people and technology to improve workflows, aiming to make your back-office tasks less of a hassle.
MMCY
The website: mmcy.com
MMCY is a global BPO company with a team of over 500 experts offering flexible talent solutions to help businesses scale and meet their evolving needs.
They provide services in customer experience, data management, virtual assistance, IT, quality assurance, software development, and event technology. MMCY operates with offices in Dubai, Addis Ababa, and New York, allowing them to serve clients across multiple time zones.
They focus on providing skilled talent that integrates smoothly with your team, whether you need support for customer service, executive assistance, or complex software projects. MMCY’s approach includes rapid onboarding and scalable solutions to adapt as your business grows or faces challenges.
Security and quality are key, with ISO 9001 and ISO 27001 certifications ensuring reliable service and data protection. Their dedicated offshore teams, especially in Addis Ababa, allow you to expand without setting up local infrastructure right away.
You’ll find MMCY useful if you want to reduce costs, improve efficiency, and manage global operations more effectively by tapping into a varied pool of talented professionals. They handle recruitment, operations, and infrastructure, so you can focus on your core goals.
If one of these companies caught your eye, you might be thinking, “So what’s my next step?” Here’s how to start the process without overthinking it.
How do you get started with an insurance BPO company?
Getting started with an insurance BPO partner is easier when you follow a simple plan. I’ve walked teams through this process many times, and the same steps always help you make a confident decision.
Start by evaluating your needs. Look at the tasks that slow you down, the gaps on your team, and the areas where you want more accuracy or speed. This gives you a clear picture of what kind of insurance BPO services you actually need.
Next, request proposals from several insurance BPO providers. Keep it straightforward. Share your goals, expected volumes, and any must-have requirements. When proposals come in, compare them based on clarity, pricing, and the experience they bring to your specific workflows.
As you narrow your list, set up vendor interviews. Ask practical questions like:
How do you measure success?
What happens when volumes spike?
How will you protect customer data?
These conversations tell you more than any brochure ever will.
Before you commit, run a small pilot. Keep it focused, short, and measurable. You’ll see how the team works, how fast they respond, and whether their output matches your standards.
Follow these steps, and you’ll choose a partner that feels like an extension of your own team rather than an external vendor.
Before we wrap up, let’s pull everything together so you feel confident choosing the right BPO strategy for your team.
What’s the bottom line?
The bottom line is simple: BPO matters more than ever in 2025 because insurers need speed, flexibility, and smarter ways to work. Costs are rising, customer expectations are higher, and digital tools keep evolving. You can’t afford processes that slow you down.
Here’s the quick recap:
BPO helps you scale without burning out your team.
It improves accuracy and keeps you compliant.
It gives you access to modern tools and expertise you may not have in-house.
As you explore the list of companies, you’ll see how each one brings something unique. Take your time, compare your options, and look for partners that feel like a true extension of your team.
And if you’re thinking about your next step, start small. Test an insurance BPO process. Measure the impact. You’ll quickly see how the right insurance business process outsourcing services can transform your operations and make your life a lot easier.
Frequently Asked Questions
How do I know if my insurance organization is ready for BPO?
If you're missing SLAs, dealing with talent shortages, or struggling with rising workloads, you're already in BPO-ready territory.
Are BPO providers safe to use with sensitive customer data?
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Can a BPO partner work with my existing insurance software?
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What’s the smallest team or workload that can justify BPO?
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How long does it take to onboard an insurance BPO provider?
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25 Best Insurance BPO Providers to Watch in 2025
Amir Prodensky
CEO
Oct 14, 2025
25 min read
What insurers need to know before picking a BPO partner
Insurance BPO is becoming essential in 2025 because the industry is under real pressure, and I’ve seen it firsthand working with teams trying to keep up. Costs keep climbing, regulations shift fast, and customers expect instant answers.
That’s a tough mix for any insurer.
At the same time, automation, AI, and digital tools are reshaping how work gets done. They can boost speed and accuracy, but only if you know how to use them.
That’s where insurance BPO services step in and make everything feel lighter.
You’re probably also feeling the talent squeeze. Skilled people are hard to find and harder to keep, so scalability becomes a challenge.
Here’s where many companies are heading next:
Outsourcing that focuses on outcomes, not just tasks
Partnering with insurance BPO providers to reduce friction and move faster
In short, BPO lets insurers adapt, innovate, and stay competitive without burning out their teams.
Before you pick a partner, it helps to know what these teams actually do day-to-day. Let’s break down the core services you can expect.
What services do insurance BPO providers typically offer?
Insurance BPO has grown into a full support system for carriers, and you’ll see that most insurance BPO providers cover a wide range of tasks that keep operations running smoothly. If you’re exploring what these teams actually do, here’s a clear, friendly breakdown based on what I’ve seen work well for many insurers.
They usually start with core policy work. That includes policy administration, updating records, handling endorsements, and managing renewals so your internal team can focus on value-driven decisions. From there, they often provide underwriting support, helping gather data, review documents, and prep files so underwriters can move faster.
Claims handling is another big area. Many BPO partners take on claims management, from first notice of loss to follow-ups. They often pair this with customer service and call centers so policyholders get consistent answers without long wait times.
You’ll also find strong financial workflows. These include billing, payments, and collections, making cash flow smoother and reducing errors. They back this up with reliable data entry, document processing, and back-office operations, which keeps everything accurate and organized.
Because compliance never stops changing, BPO teams help with compliance and regulatory support, making sure forms, disclosures, and processes stay aligned with current rules. They also add value through analytics and reporting, giving you insights that help you improve performance and spot trends early.
And with AI reshaping the industry, many BPO partners now offer AI/automation-enabled services. These tools speed up routine tasks and help your teams focus on higher-impact work.
In short, modern BPO insurance companies give insurers a flexible mix of people, processes, and tech so you can scale easily, reduce stress, and deliver better customer experiences.
Now that you know what BPO teams handle, you’re probably wondering how we chose the companies on this list. Here’s the simple, practical criteria we used.
How did we select the 25 best insurance BPO providers?
Choosing the top insurance BPO companies for this list wasn’t random. I wanted you to feel confident that every provider here truly delivers value.
So I used a clear, practical set of criteria based on what matters most in real insurance operations.
First, I looked at experience, industry focus, and technology capabilities. Providers that understand insurance inside and out (and know how to use modern tools) naturally stand out. Then I reviewed how well they handle quality, accuracy, and regulatory compliance, since even one mistake can slow everything down.
To keep it simple, here’s the quick breakdown of what I evaluated:
Experience in insurance operations
Specialized industry focus and expertise
Strong technology stack and automation readiness
High accuracy and consistent output quality
Clear processes for regulatory compliance
I also paid close attention to customer service excellence. You’ll learn how each company supports teams, responds to issues, and maintains consistent communication. It’s a big deal, especially when you’re trusting someone with your daily workload.
Next came pricing transparency and scalability. Great partners don’t lock you into confusing fees. They give you room to grow and adjust as your business changes.
Overall, each provider on this list has proven they can deliver reliable, flexible insurance business process outsourcing services that help insurers work smarter and move faster.
With the criteria set, let’s jump into the companies that truly stand out. These are the ones worth watching in 2025.
What are the 25 best insurance BPO companies to watch in 2025?
If you’re looking for the top insurance BPO companies to partner with in 2025, you’re in the right place.
This list highlights the teams that are truly moving the industry forward. They’re innovative, reliable, and easy to work with. You’ll learn how each one helps insurers work faster, stay compliant, and deliver better customer experiences.
Before you dive into the full list, think about what matters most to you: speed, expertise, or scalability. The best insurance BPO options usually stand out because they balance all three.
Use this overview to guide your search and find the partner that fits your goals.
Infosys BPM
The website: infosysbpm.com
Infosys BPM is a global business process management company with over 20 years of experience. They focus on transforming business operations using digital tech and AI to make processes smarter and faster.
With 60,000 employees across 38 locations in 13 countries, they support sectors like insurance, finance, healthcare, and more.
They provide services including:
Service area | What they do | Why it helps |
Claims support | Intake, verification, processing | Cuts cycle time and boosts accuracy |
Policy services | Issuance, renewals, endorsements | Reduces manual workload |
RPA & automation | Bots for repetitive tasks | Lowers costs and errors |
Customer support | Omni-channel service help | Improves customer experience |
Finance ops | Billing, reconciliation, audits | Strengthens financial control |
Their approach blends deep industry knowledge with technology to improve efficiency and accuracy.
Infosys BPM also helps clients adopt AI solutions, like generative AI and agentic AI, to automate and enhance workflows, especially in finance and accounting. They work closely with companies to continuously improve and adapt their processes.
With a strong global presence and a focus on practical digital transformation, Infosys BPM aims to help businesses navigate current and future challenges in a simple, effective way.
EXL Service
The website: exlservice.com
EXL Service is a global BPO company that helps businesses improve by combining data, AI, and technology with industry knowledge. They work across many sectors, including insurance, to simplify complex operations and boost outcomes.
They specialize in using data modernization to make sure companies’ information is ready for AI-driven decision-making. This means they help clean, organize, and manage data so it can be used effectively.
EXL also offers AI-powered services that automate routine tasks and elevate customer experiences. Their tools fit seamlessly into daily workflows, helping teams work faster and smarter. Their AI focus includes:
Automation of repetitive tasks
Customer experience enhancements
Workflow optimization
In insurance, EXL supports both life and general insurance providers with tailored services. They focus on areas like claims management, underwriting, and policy administration, making processes more efficient.
With a presence worldwide, EXL uses partnerships and the latest technology to stay ahead. They aim to deliver practical results by blending human expertise with smart automation.
Cognizant
The website: cognizant.com
Cognizant is a global technology and business services company with business process outsourcing insurance industry expertise that helps businesses modernize their operations and improve customer experiences. They work across many industries, including insurance, delivering solutions that combine technology and human insight.
With a focus on AI and automation, Cognizant helps companies speed up processes and make smarter decisions.
The company offers a wide range of solutions, from business process outsourcing to cloud and cybersecurity. They use AI to streamline operations, improve efficiency, and reduce risks. For insurers, Cognizant focuses on core needs like:
Claims processing
Policy administration
Customer service support
Cognizant’s approach blends technology with practical industry knowledge, making complex processes simpler and more effective. They emphasize flexible solutions that adapt to each client’s needs rather than one-size-fits-all offerings. This helps insurance companies stay competitive and meet changing customer expectations.
You’ll find that Cognizant focuses on integrating new tech like AI and automation responsibly to support long-term growth. They work with insurers to digitalize and improve workflows while maintaining compliance and security.
Their global presence and multi-industry expertise position them to handle large-scale, complex insurance projects.
Accenture
The website: accenture.com
Accenture is a global professional services company that delivers a wide range of outsourcing solutions, including BPO for insurance companies. They combine technology, data, and consulting expertise to help insurance companies improve operations and customer experiences. Accenture supports multiple insurance sectors like life, health, and property and casualty, offering services from claims processing to policy administration.
The company uses cloud, artificial intelligence, and automation to streamline workflows and reduce manual work. This results in faster turnaround times and fewer errors.
You’ll find that Accenture integrates these technologies smoothly into existing systems for minimal disruption.
They prioritize security and compliance, which is crucial for handling sensitive insurance data. Accenture works with clients worldwide, adapting to different markets and regulations to keep operations running smoothly.
With a focus on innovation, Accenture helps insurance businesses transform by adopting digital tools and new ways of working. This supports long-term growth and improved service delivery without relying on hype or unnecessary complexity.
Xceedance
The website: xceedance.com
Xceedance is a company that supports insurance organizations worldwide by providing operations, technology, and data services.
They have over 5,500 team members based in 12 locations globally, including more than 900 certified insurance professionals. Their focus is on helping property and casualty insurers improve their business performance through practical solutions.
The company offers a wide range of services across the insurance lifecycle. This includes underwriting support, policy administration, claims management, billing and collections, finance and accounting, and digital contact centers. They tailor these services to meet the needs of insurers, reinsurers, MGAs, as well as agents and brokers.
Xceedance also uses technology to streamline insurance processes. They provide digital tools, automation, cloud transformation, and quality engineering to keep up with modern market demands.
Their data and analytics services help clients make better decisions by turning complex information into useful insights, including actuarial analysis and catastrophe exposure management.
Marble Box
The website: marblebox.com
Marble Box is a company that specializes in outsourcing insurance services, helping agencies, brokers, carriers, and MGAs handle their day-to-day tasks efficiently.
With over 23 years of experience, they focus on delivering accurate and timely support tailored to the insurance industry’s needs.
They manage a variety of insurance processes like policy servicing, quoting, risk management, and daily operations. This means you can offload routine work so your team can focus more on sales and customer service. Their trained staff works to keep errors low and handle complex workflows smoothly.
Marble Box caters to different types of insurance clients, providing flexibility whether you’re a small agency or a large carrier. They’re equipped to scale alongside your business without causing disruption or requiring significant training on your end.
They emphasize understanding your business closely, joining your team rather than acting as just a vendor. This approach lets you reclaim time and improve efficiency without adding overhead or forcing you to manage additional staff.
Finally, Marble Box follows strict security and compliance standards, holding certifications like ISO 27001, HIPAA, and SOC 2 Type 2. This ensures your data is safe and handled with care throughout the outsourcing process.
Flatworld Solutions
The website: flatworldsolutions.com
Flatworld Solutions is a global BPO company with over 19 years of experience serving businesses of all sizes.
They offer a wide range of services including call center support, finance and accounting, software development, healthcare, and insurance BPO. Their approach focuses on precision, quality, and security while helping clients reduce costs and improve efficiency.
The company operates across multiple delivery centers worldwide and supports various industries with flexible and scalable solutions. They also incorporate automation and artificial intelligence to help businesses stay competitive and streamline processes.
Flatworld Solutions aims to provide reliable outsourcing services that adapt to client needs. Whether you need help with customer service, data management, or specialized areas like mortgage or legal services, they offer expert teams to assist.
They emphasize transparent, policy-driven workflows and keep humans involved in sensitive steps to ensure accuracy and compliance. This balance helps maintain high standards while leveraging technology.
Genpact
The website: genpact.com
Genpact is a insurance technology business process outsourcing firm that uses advanced technology to help companies improve their operations.
They serve over 800 clients worldwide across industries like insurance, banking, healthcare, and manufacturing. Genpact focuses on integrating AI and data analytics into processes, making workflows smarter and more efficient.
They offer services in finance and accounting, risk and compliance, supply chain management, and technology solutions. Their insurance-specific services aim to reduce risk and enhance customer experience through data-driven insights.
With more than 83,000 trained professionals, Genpact helps businesses adopt innovative tools without disrupting operations.
Genpact also partners with industry leaders to boost their impact, emphasizing practical use of AI and automation. Their approach often combines process knowledge with digital technologies, which helps clients adapt quickly and scale their results. You’ll find their work centered on making complex processes simpler and more reliable.
In short, Genpact is about blending technology with business expertise to help companies run better and faster, especially in insurance where risk and customer trust are crucial.
ReSourcePro
The website: resourcepro.com
ReSource Pro is a business process outsourcing company focused solely on the insurance industry.
They provide specialized BPO services for insurance brokers, carriers, retail agents, MGAs, and wholesalers. Their goal is to help insurance businesses improve operations through technology, compliance support, and workflow optimization.
They offer a range of business services including new business processing, accounting, claims handling, and regulatory compliance. Their technology services cover system optimization, data analytics, managed services, and intelligent automation powered by AI.
ReSource Pro works closely with clients to find inefficiencies and improve productivity. They’re not just about doing tasks; they aim to streamline workflows and enhance overall performance. Their approach includes combining insurance expertise with tech solutions.
The company has a team of experts across North America and Asia with decades of experience in insurance. They continually innovate through programs that encourage employee ideas and use AI to improve accuracy and efficiency.
OIP
The website: oipinsurtech.com
OIP is a BPO company focused on insurance operations, helping insurers streamline their workflows and improve process stability. They work with specialty and excess & surplus lines, which are tricky to scale and manage.
Their services cover underwriting support, policy issuance, endorsements, renewals, and more.
They combine hands-on underwriting support with modern tech services like AI, cloud engineering, and system integration to upgrade insurance operations. Their goal is to remove bottlenecks so insurers can work smarter and grow faster. Their core strengths include:
Underwriting support
AI and automation tools
Cloud engineering and system integration
With over a decade of experience and 120+ insurance clients, OIP emphasizes quality and accuracy in every task they handle. Their teams get ongoing training to maintain high standards and adapt to new insurance challenges.
Clients appreciate how OIP integrates seamlessly with their operations, providing reliable support that feels like part of their own team. This steady partnership helps insurance businesses perform better and save time on daily tasks.
Selectsys
The website: selectsys.com
Selectsys is a BPO company that offers a full-service ecosystem designed specifically for insurance MGAs, carriers, and wholesalers. They combine technology and team support to streamline insurance processes like quoting, issuing policies, and renewals.
Their platform integrates tools for real-time quoting, policy management, and automation, all in one unified system.
You’ll find that Selectsys doesn’t just provide software. They embed their BPO for insurance companies into your workflow to handle new business, underwriting support, and policy servicing. Their system uses AI to quickly sort and process documents and emails, reducing manual work and speeding up response times.
Their offering includes seamless integration of quoting with policy administration, which means you avoid switching between multiple disconnected tools. This helps cut down cycle times by up to 35% and lowers costs per policy by 15-30%.
The company also supports the full insurance lifecycle, from submission intake to claims processing.
Selectsys works with more than 80 insurance organizations and supports their operations with strict service-level agreements to keep turnaround times fast. They streamline workflows through a single platform and embedded teams, so you avoid the handoffs and delays that slow traditional setups. Their approach centers on:
Faster turnaround through SLAs
A unified operational platform
Embedded teams that reduce handoffs
If you're looking for a solution that merges technology and execution, Selectsys provides a connected experience that automates routine tasks and frees your team to focus on higher-value work. They back this with AI tools and a proven system to improve accuracy and drive better outcomes.
HCL
The website: hcltech.com
HCL BPO is part of HCLTech, a global tech company that also offers business process operations. They focus on combining technology with skilled teams to help businesses run smoother, especially in digital and cloud areas.
If you’re looking to streamline processes and use AI and cloud solutions, HCL BPO supports this with their experience across industries including insurance.
They bring strong engineering and digital capabilities into their services, which means they blend traditional process handling with new tech like AI to improve accuracy and efficiency. When it comes to insurance, they cover many processes such as claims, underwriting, and customer service, backing these with insights from data and automation.
HCL BPO works with big businesses, including insurers, to tailor solutions that fit their specific needs rather than using one-size-fits-all approaches. This flexibility helps them adapt to different insurance products and regulations easily.
They also emphasize sustainability and responsible practices as part of their business approach.
You’ll find that HCL BPO focuses on continuous improvement by embedding AI and automation into operations, aiming to reduce manual work and speed up service. Their global presence means they can offer support across time zones and leverage varied talent pools to meet client demands efficiently.
Capita
The website: capita.com
Capita is an insurance technology business process outsourcing working mainly with clients in the UK and Europe. They help organizations run complex processes more efficiently by combining people, data, and technology. Capita operates in several industries, including government, financial services, health, and telecommunications.
You’ll find that Capita focuses on simplifying the connections between businesses and their customers or between governments and citizens. Their services cover:
Service area | What they do | Why it helps |
Customer support | Contact center operations, policyholder help | Improves service quality and reduces wait times |
Insurance pperations | Claims support, underwriting assistance | Eases workload so teams can focus on complex cases |
Admin & back-office | Data entry, policy updates, document handling | Keeps processes clean and error-free |
Finance & billing | Payments, collections, account updates | Strengthens cash flow & reduces billing mistakes |
Digital solutions | Automation, workflow tools, self-service | Speeds up tasks and cuts manual effort |
The company uses AI and cloud technologies to improve service delivery and efficiency. For example, they’ve developed an AI Catalyst Stack to scale AI across their operations.
Capita also offers managed cloud services powered by major platforms like AWS.
Capita works on projects that range from supporting financial operations to improving public services like transport and healthcare. They aim to make these services smoother and more responsive to users’ needs. Overall, they combine technology and skilled staff to help organizations operate better and deliver improved experiences.
Wipro
The website: wipro.com
Wipro is a global company offering BPO services for insurance with a strong focus on technology and consulting. They help insurance companies streamline operations by combining process know-how with AI and automation.
You’ll find Wipro works closely with clients to not just advise but also implement solutions that improve efficiency and reduce costs. Their insurance BPO services cover claims processing, policy administration, and customer support, all designed to adapt to changing business needs.
Wipro leverages its global presence and technical expertise to deliver services across multiple insurance segments, ensuring compliance and data security.
They use AI-powered tools to speed up processes and improve accuracy, which helps their clients stay competitive.
If you’re looking for a provider that blends technology with industry knowledge in insurance, Wipro offers a wide range of services focused on making business processes smoother and more scalable. Their approach emphasizes execution and measurable outcomes.
DXC Technology
The website: dxc.com
DXC Technology is a global IT services company that helps businesses with technology solutions and consulting. They work with organizations to simplify and improve their systems, focusing a lot on cloud, AI, and cybersecurity. With more than 120,000 employees across 70+ countries, they serve many industries, including insurance.
In insurance, DXC provides software and business process services designed to help insurers operate more efficiently and adapt to new technology. They support everything from policy management to claims processing, aiming to make workflows smoother and more accurate.
They also integrate AI and automation tools to enhance decision-making and reduce manual tasks, helping insurance companies save time and lower costs. Security is another key focus, ensuring sensitive data stays protected.
DXC’s approach combines industry knowledge with technology expertise, so you get solutions that fit real business needs without unnecessary complications. If you need help modernizing insurance operations, they offer practical options that work with your existing setup.
Capgemini
The website: capgemini.com
Capgemini is a global leader in technology and business consulting, helping companies transform and manage their operations.
They focus on using technology to drive real results across industries including insurance. Their services cover everything from cloud and cybersecurity to data and AI.
What makes Capgemini stand out is their human-centered approach, combining AI and expert teams to improve business processes. They partner with clients to solve complex challenges and boost efficiency using innovative technology.
Capgemini’s insurance BPO services streamline processes like claims management, policy administration, and customer support. They use automation and AI to reduce manual work, speed up response times, and improve accuracy.
They also invest heavily in research and insights to keep up with industry changes, helping insurers adapt to new customer expectations and regulations. Their global presence and wide range of tech capabilities make them a strong choice for insurance companies looking for intelligent operations support.
Sutherland Global
The website: sutherlandglobal.com
Sutherland Global is a business process outsourcing company that focuses on digital transformation and operational efficiency.
They specialize in using AI, automation, cloud engineering, and advanced analytics to help companies improve their workflows and customer experiences.
You’ll find they offer a range of services including contact center solutions, finance, HR, healthcare, and insurance operations, all designed to streamline processes and reduce costs. Their BPO services for insurance companies help insurers accelerate claims processing, improve customer satisfaction, and manage underwriting efficiently.
Sutherland leverages technology and data insights to customize solutions, making it easier for businesses to adapt and grow. They work with clients across industries, using a service model that blends technology with human expertise, aiming for measurable business outcomes.
Overall, Sutherland combines technology with process knowledge to simplify complex operations, helping companies keep up with changing market demands without overwhelming their teams.
Concentrix
The website: concentrix.com
Concentrix is a global BPO company that helps organizations improve customer experience and modernize their technology. They work with many top brands to make their operations simpler and more efficient by using a mix of human insights and advanced technology.
Their focus is on solving complex business challenges with practical solutions.
They offer services across strategy, data analytics, technology integration, and digital operations that help businesses transform and perform better. Concentrix supports a wide range of industries, including insurance, banking, healthcare, and technology. Their insurance clients benefit from tailored solutions that address the unique demands of that sector.
Part of their approach includes using AI tools to help contact centers and advisory services work smarter and faster. They emphasize combining expert knowledge with AI-driven tools to improve how businesses interact with customers and run their operations.
This is especially useful in handling large volumes of customer data and requests effectively.
Concentrix also takes responsibility for sustainability and social impact, focusing on improving lives and supporting communities worldwide. This is part of their broader aim to create meaningful change while delivering reliable, efficient services to their clients.
Sedgwick
The website: sedgwick.com
Sedgwick is a global company that handles insurance claims and risk management. They work with organizations to manage all types of claims, from workers’ compensation to property and liability.
Their goal is to simplify the claims process so it’s faster and easier for everyone involved.
They use technology to speed things up and improve accuracy but also focus on caring for claimants throughout the process.
Sedgwick offers loss adjusting services, dealing with everything from everyday incidents to large disasters. They also handle benefits administration, helping companies manage employee absence and compliance smoothly.
Another part of their work is product recall, where they prepare and respond to product safety issues across various industries. With a presence worldwide, Sedgwick supports clients in many countries and languages. You can expect them to provide practical, thorough claims and risk services without complicating the insurance BPO process.
Gallagher Bassett
The website: gallagherbassett.com
Gallagher Bassett is a global insurance services company that helps insurers manage risk and claims more efficiently. They offer a wide range of BPO solutions built specifically for insurance teams. Their support focuses on:
Claims management
Loss control services
Analytics and performance insights
Together, these services simplify complex processes and strengthen operational results for insurers and self-insured organizations.
You'll find that Gallagher Bassett combines technology with expertise to streamline claims handling and risk management. They provide customized services that adapt to your specific needs, helping reduce costs while maintaining quality. Their approach is built around understanding the challenges you face and offering practical, data-driven solutions.
The company serves various insurance sectors, including property, casualty, and workers’ compensation. They focus on making sure you get clear insights and support throughout the claims lifecycle.
This transparency helps you make better decisions and control your loss spend.
Gallagher Bassett also emphasizes compliance and regulatory standards, ensuring your operations meet necessary requirements without extra hassle. Their global presence means they can support you wherever your business operates, providing consistent service and expertise across different regions.
Crawford & Company
The website: crawco.com
Crawford & Company is a global leader in insurance claims management, serving clients in over 70 countries. With more than 10,000 employees and 50,000 field resources, they handle around $18 billion in claims each year.
Their services cover everything from loss adjusting to medical management and catastrophe response.
They focus on combining skilled people with innovative technology to solve complex claims quickly and accurately. Crawford has adapted to changing times by integrating digital tools that streamline claims processing and improve communication with policyholders.
Their reach is broad, covering various industries including insurance carriers, brokers, corporations, and the Lloyd's market. That means if you’re in one of those sectors, Crawford can tailor solutions to fit your needs.
You can expect a wide range of services like managed repair, counter fraud, data analytics, and legal support, all aimed at making claims easier to handle. They’re also well-equipped to respond to large-scale disasters and complicated claims with specialized experts.
Invensis
The website: invensis.net
Invensis is a global BPO company with over 25 years of experience helping businesses manage their operations more efficiently.
They offer a wide range of services including finance and accounting, insurance claims processing, revenue cycle management, and customer support. Their goal is to let you focus on your core business while they handle repetitive tasks.
The company serves numerous industries including insurance, healthcare, logistics, and telecommunications. With a team of more than 6,000 professionals, Invensis works to streamline your workflows, reduce costs, and improve service quality. They use proven outsourcing models to fit your project's scope, deadlines, and specific needs.
Invensis is also committed to quality and compliance, holding several certifications such as ISO 9001 and HIPAA. They promise a collaborative partnership where they act as an extension of your in-house team, dedicated to supporting your growth and adapting to changes.
If you're looking for consistent, reliable support without the usual overhead, Invensis is a partner to consider.
FBSPL
The website: fbspl.com
Fusion Business Solutions (FBSPL) is a BPO company that focuses on providing efficient insurance support services. They handle a range of insurance processes to help companies manage claims, customer service, and policy administration.
You can expect them to streamline routine tasks, so your team can focus on more critical work.
They work with different types of insurance, from health to property, adapting their services to fit each client’s needs. FBSPL uses technology to improve accuracy and speed but keeps the human touch where it matters most. This balance helps reduce errors and boosts customer satisfaction.
FBSPL emphasizes clear communication and reliable delivery, which makes them a steady partner. They understand the insurance industry’s complexities and aim to simplify things for you. By outsourcing certain processes, you can cut costs and improve turnaround times without losing control.
Their teams are trained to handle sensitive information carefully, ensuring compliance with regulations. This focus on security is important when dealing with personal and financial data. Overall, FBSPL offers practical support that helps insurance companies run smoother day-to-day.
ARDEM
The website: ardem.com
ARDEM is an insurance technology business process outsourcing company that focuses on combining automation and human expertise to make operations smoother and more efficient. They help businesses handle back-office tasks like data entry, claims processing, and accounting, freeing you up to focus on growth.
They use technology like AI and cloud platforms to speed up processes and reduce costs, which means faster results without compromising quality. ARDEM’s experience in industries such as insurance allows them to tailor their services to meet specific needs.
You’ll get support from skilled professionals who know the ins and outs of your business area, backed by automated solutions that keep things running reliably.
Here’s a quick, practical view of the tasks ARDEM typically manages for insurers:
Area | What they do | Value to you |
Data entry | Policy data, claims data, forms | Higher accuracy, fewer delays |
Claims processing | Validation, documentation | Speeds up claim decisions |
Accounting support | Invoices, payments | Cleaner financial operations |
Automation | AI-based workflows | Lower costs & less manual work |
Document handling | Scanning, indexing, QC | Organized data you can trust |
Their approach revolves around understanding your unique challenges and offering a mix of people and technology to improve workflows, aiming to make your back-office tasks less of a hassle.
MMCY
The website: mmcy.com
MMCY is a global BPO company with a team of over 500 experts offering flexible talent solutions to help businesses scale and meet their evolving needs.
They provide services in customer experience, data management, virtual assistance, IT, quality assurance, software development, and event technology. MMCY operates with offices in Dubai, Addis Ababa, and New York, allowing them to serve clients across multiple time zones.
They focus on providing skilled talent that integrates smoothly with your team, whether you need support for customer service, executive assistance, or complex software projects. MMCY’s approach includes rapid onboarding and scalable solutions to adapt as your business grows or faces challenges.
Security and quality are key, with ISO 9001 and ISO 27001 certifications ensuring reliable service and data protection. Their dedicated offshore teams, especially in Addis Ababa, allow you to expand without setting up local infrastructure right away.
You’ll find MMCY useful if you want to reduce costs, improve efficiency, and manage global operations more effectively by tapping into a varied pool of talented professionals. They handle recruitment, operations, and infrastructure, so you can focus on your core goals.
If one of these companies caught your eye, you might be thinking, “So what’s my next step?” Here’s how to start the process without overthinking it.
How do you get started with an insurance BPO company?
Getting started with an insurance BPO partner is easier when you follow a simple plan. I’ve walked teams through this process many times, and the same steps always help you make a confident decision.
Start by evaluating your needs. Look at the tasks that slow you down, the gaps on your team, and the areas where you want more accuracy or speed. This gives you a clear picture of what kind of insurance BPO services you actually need.
Next, request proposals from several insurance BPO providers. Keep it straightforward. Share your goals, expected volumes, and any must-have requirements. When proposals come in, compare them based on clarity, pricing, and the experience they bring to your specific workflows.
As you narrow your list, set up vendor interviews. Ask practical questions like:
How do you measure success?
What happens when volumes spike?
How will you protect customer data?
These conversations tell you more than any brochure ever will.
Before you commit, run a small pilot. Keep it focused, short, and measurable. You’ll see how the team works, how fast they respond, and whether their output matches your standards.
Follow these steps, and you’ll choose a partner that feels like an extension of your own team rather than an external vendor.
Before we wrap up, let’s pull everything together so you feel confident choosing the right BPO strategy for your team.
What’s the bottom line?
The bottom line is simple: BPO matters more than ever in 2025 because insurers need speed, flexibility, and smarter ways to work. Costs are rising, customer expectations are higher, and digital tools keep evolving. You can’t afford processes that slow you down.
Here’s the quick recap:
BPO helps you scale without burning out your team.
It improves accuracy and keeps you compliant.
It gives you access to modern tools and expertise you may not have in-house.
As you explore the list of companies, you’ll see how each one brings something unique. Take your time, compare your options, and look for partners that feel like a true extension of your team.
And if you’re thinking about your next step, start small. Test an insurance BPO process. Measure the impact. You’ll quickly see how the right insurance business process outsourcing services can transform your operations and make your life a lot easier.
Frequently Asked Questions
How do I know if my insurance organization is ready for BPO?
If you're missing SLAs, dealing with talent shortages, or struggling with rising workloads, you're already in BPO-ready territory.
Are BPO providers safe to use with sensitive customer data?
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
Can a BPO partner work with my existing insurance software?
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
What’s the smallest team or workload that can justify BPO?
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25 Best Insurance BPO Providers to Watch in 2025
Amir Prodensky
CEO
Oct 14, 2025
25 min read
What insurers need to know before picking a BPO partner
Insurance BPO is becoming essential in 2025 because the industry is under real pressure, and I’ve seen it firsthand working with teams trying to keep up. Costs keep climbing, regulations shift fast, and customers expect instant answers.
That’s a tough mix for any insurer.
At the same time, automation, AI, and digital tools are reshaping how work gets done. They can boost speed and accuracy, but only if you know how to use them.
That’s where insurance BPO services step in and make everything feel lighter.
You’re probably also feeling the talent squeeze. Skilled people are hard to find and harder to keep, so scalability becomes a challenge.
Here’s where many companies are heading next:
Outsourcing that focuses on outcomes, not just tasks
Partnering with insurance BPO providers to reduce friction and move faster
In short, BPO lets insurers adapt, innovate, and stay competitive without burning out their teams.
Before you pick a partner, it helps to know what these teams actually do day-to-day. Let’s break down the core services you can expect.
What services do insurance BPO providers typically offer?
Insurance BPO has grown into a full support system for carriers, and you’ll see that most insurance BPO providers cover a wide range of tasks that keep operations running smoothly. If you’re exploring what these teams actually do, here’s a clear, friendly breakdown based on what I’ve seen work well for many insurers.
They usually start with core policy work. That includes policy administration, updating records, handling endorsements, and managing renewals so your internal team can focus on value-driven decisions. From there, they often provide underwriting support, helping gather data, review documents, and prep files so underwriters can move faster.
Claims handling is another big area. Many BPO partners take on claims management, from first notice of loss to follow-ups. They often pair this with customer service and call centers so policyholders get consistent answers without long wait times.
You’ll also find strong financial workflows. These include billing, payments, and collections, making cash flow smoother and reducing errors. They back this up with reliable data entry, document processing, and back-office operations, which keeps everything accurate and organized.
Because compliance never stops changing, BPO teams help with compliance and regulatory support, making sure forms, disclosures, and processes stay aligned with current rules. They also add value through analytics and reporting, giving you insights that help you improve performance and spot trends early.
And with AI reshaping the industry, many BPO partners now offer AI/automation-enabled services. These tools speed up routine tasks and help your teams focus on higher-impact work.
In short, modern BPO insurance companies give insurers a flexible mix of people, processes, and tech so you can scale easily, reduce stress, and deliver better customer experiences.
Now that you know what BPO teams handle, you’re probably wondering how we chose the companies on this list. Here’s the simple, practical criteria we used.
How did we select the 25 best insurance BPO providers?
Choosing the top insurance BPO companies for this list wasn’t random. I wanted you to feel confident that every provider here truly delivers value.
So I used a clear, practical set of criteria based on what matters most in real insurance operations.
First, I looked at experience, industry focus, and technology capabilities. Providers that understand insurance inside and out (and know how to use modern tools) naturally stand out. Then I reviewed how well they handle quality, accuracy, and regulatory compliance, since even one mistake can slow everything down.
To keep it simple, here’s the quick breakdown of what I evaluated:
Experience in insurance operations
Specialized industry focus and expertise
Strong technology stack and automation readiness
High accuracy and consistent output quality
Clear processes for regulatory compliance
I also paid close attention to customer service excellence. You’ll learn how each company supports teams, responds to issues, and maintains consistent communication. It’s a big deal, especially when you’re trusting someone with your daily workload.
Next came pricing transparency and scalability. Great partners don’t lock you into confusing fees. They give you room to grow and adjust as your business changes.
Overall, each provider on this list has proven they can deliver reliable, flexible insurance business process outsourcing services that help insurers work smarter and move faster.
With the criteria set, let’s jump into the companies that truly stand out. These are the ones worth watching in 2025.
What are the 25 best insurance BPO companies to watch in 2025?
If you’re looking for the top insurance BPO companies to partner with in 2025, you’re in the right place.
This list highlights the teams that are truly moving the industry forward. They’re innovative, reliable, and easy to work with. You’ll learn how each one helps insurers work faster, stay compliant, and deliver better customer experiences.
Before you dive into the full list, think about what matters most to you: speed, expertise, or scalability. The best insurance BPO options usually stand out because they balance all three.
Use this overview to guide your search and find the partner that fits your goals.
Infosys BPM
The website: infosysbpm.com
Infosys BPM is a global business process management company with over 20 years of experience. They focus on transforming business operations using digital tech and AI to make processes smarter and faster.
With 60,000 employees across 38 locations in 13 countries, they support sectors like insurance, finance, healthcare, and more.
They provide services including:
Service area | What they do | Why it helps |
Claims support | Intake, verification, processing | Cuts cycle time and boosts accuracy |
Policy services | Issuance, renewals, endorsements | Reduces manual workload |
RPA & automation | Bots for repetitive tasks | Lowers costs and errors |
Customer support | Omni-channel service help | Improves customer experience |
Finance ops | Billing, reconciliation, audits | Strengthens financial control |
Their approach blends deep industry knowledge with technology to improve efficiency and accuracy.
Infosys BPM also helps clients adopt AI solutions, like generative AI and agentic AI, to automate and enhance workflows, especially in finance and accounting. They work closely with companies to continuously improve and adapt their processes.
With a strong global presence and a focus on practical digital transformation, Infosys BPM aims to help businesses navigate current and future challenges in a simple, effective way.
EXL Service
The website: exlservice.com
EXL Service is a global BPO company that helps businesses improve by combining data, AI, and technology with industry knowledge. They work across many sectors, including insurance, to simplify complex operations and boost outcomes.
They specialize in using data modernization to make sure companies’ information is ready for AI-driven decision-making. This means they help clean, organize, and manage data so it can be used effectively.
EXL also offers AI-powered services that automate routine tasks and elevate customer experiences. Their tools fit seamlessly into daily workflows, helping teams work faster and smarter. Their AI focus includes:
Automation of repetitive tasks
Customer experience enhancements
Workflow optimization
In insurance, EXL supports both life and general insurance providers with tailored services. They focus on areas like claims management, underwriting, and policy administration, making processes more efficient.
With a presence worldwide, EXL uses partnerships and the latest technology to stay ahead. They aim to deliver practical results by blending human expertise with smart automation.
Cognizant
The website: cognizant.com
Cognizant is a global technology and business services company with business process outsourcing insurance industry expertise that helps businesses modernize their operations and improve customer experiences. They work across many industries, including insurance, delivering solutions that combine technology and human insight.
With a focus on AI and automation, Cognizant helps companies speed up processes and make smarter decisions.
The company offers a wide range of solutions, from business process outsourcing to cloud and cybersecurity. They use AI to streamline operations, improve efficiency, and reduce risks. For insurers, Cognizant focuses on core needs like:
Claims processing
Policy administration
Customer service support
Cognizant’s approach blends technology with practical industry knowledge, making complex processes simpler and more effective. They emphasize flexible solutions that adapt to each client’s needs rather than one-size-fits-all offerings. This helps insurance companies stay competitive and meet changing customer expectations.
You’ll find that Cognizant focuses on integrating new tech like AI and automation responsibly to support long-term growth. They work with insurers to digitalize and improve workflows while maintaining compliance and security.
Their global presence and multi-industry expertise position them to handle large-scale, complex insurance projects.
Accenture
The website: accenture.com
Accenture is a global professional services company that delivers a wide range of outsourcing solutions, including BPO for insurance companies. They combine technology, data, and consulting expertise to help insurance companies improve operations and customer experiences. Accenture supports multiple insurance sectors like life, health, and property and casualty, offering services from claims processing to policy administration.
The company uses cloud, artificial intelligence, and automation to streamline workflows and reduce manual work. This results in faster turnaround times and fewer errors.
You’ll find that Accenture integrates these technologies smoothly into existing systems for minimal disruption.
They prioritize security and compliance, which is crucial for handling sensitive insurance data. Accenture works with clients worldwide, adapting to different markets and regulations to keep operations running smoothly.
With a focus on innovation, Accenture helps insurance businesses transform by adopting digital tools and new ways of working. This supports long-term growth and improved service delivery without relying on hype or unnecessary complexity.
Xceedance
The website: xceedance.com
Xceedance is a company that supports insurance organizations worldwide by providing operations, technology, and data services.
They have over 5,500 team members based in 12 locations globally, including more than 900 certified insurance professionals. Their focus is on helping property and casualty insurers improve their business performance through practical solutions.
The company offers a wide range of services across the insurance lifecycle. This includes underwriting support, policy administration, claims management, billing and collections, finance and accounting, and digital contact centers. They tailor these services to meet the needs of insurers, reinsurers, MGAs, as well as agents and brokers.
Xceedance also uses technology to streamline insurance processes. They provide digital tools, automation, cloud transformation, and quality engineering to keep up with modern market demands.
Their data and analytics services help clients make better decisions by turning complex information into useful insights, including actuarial analysis and catastrophe exposure management.
Marble Box
The website: marblebox.com
Marble Box is a company that specializes in outsourcing insurance services, helping agencies, brokers, carriers, and MGAs handle their day-to-day tasks efficiently.
With over 23 years of experience, they focus on delivering accurate and timely support tailored to the insurance industry’s needs.
They manage a variety of insurance processes like policy servicing, quoting, risk management, and daily operations. This means you can offload routine work so your team can focus more on sales and customer service. Their trained staff works to keep errors low and handle complex workflows smoothly.
Marble Box caters to different types of insurance clients, providing flexibility whether you’re a small agency or a large carrier. They’re equipped to scale alongside your business without causing disruption or requiring significant training on your end.
They emphasize understanding your business closely, joining your team rather than acting as just a vendor. This approach lets you reclaim time and improve efficiency without adding overhead or forcing you to manage additional staff.
Finally, Marble Box follows strict security and compliance standards, holding certifications like ISO 27001, HIPAA, and SOC 2 Type 2. This ensures your data is safe and handled with care throughout the outsourcing process.
Flatworld Solutions
The website: flatworldsolutions.com
Flatworld Solutions is a global BPO company with over 19 years of experience serving businesses of all sizes.
They offer a wide range of services including call center support, finance and accounting, software development, healthcare, and insurance BPO. Their approach focuses on precision, quality, and security while helping clients reduce costs and improve efficiency.
The company operates across multiple delivery centers worldwide and supports various industries with flexible and scalable solutions. They also incorporate automation and artificial intelligence to help businesses stay competitive and streamline processes.
Flatworld Solutions aims to provide reliable outsourcing services that adapt to client needs. Whether you need help with customer service, data management, or specialized areas like mortgage or legal services, they offer expert teams to assist.
They emphasize transparent, policy-driven workflows and keep humans involved in sensitive steps to ensure accuracy and compliance. This balance helps maintain high standards while leveraging technology.
Genpact
The website: genpact.com
Genpact is a insurance technology business process outsourcing firm that uses advanced technology to help companies improve their operations.
They serve over 800 clients worldwide across industries like insurance, banking, healthcare, and manufacturing. Genpact focuses on integrating AI and data analytics into processes, making workflows smarter and more efficient.
They offer services in finance and accounting, risk and compliance, supply chain management, and technology solutions. Their insurance-specific services aim to reduce risk and enhance customer experience through data-driven insights.
With more than 83,000 trained professionals, Genpact helps businesses adopt innovative tools without disrupting operations.
Genpact also partners with industry leaders to boost their impact, emphasizing practical use of AI and automation. Their approach often combines process knowledge with digital technologies, which helps clients adapt quickly and scale their results. You’ll find their work centered on making complex processes simpler and more reliable.
In short, Genpact is about blending technology with business expertise to help companies run better and faster, especially in insurance where risk and customer trust are crucial.
ReSourcePro
The website: resourcepro.com
ReSource Pro is a business process outsourcing company focused solely on the insurance industry.
They provide specialized BPO services for insurance brokers, carriers, retail agents, MGAs, and wholesalers. Their goal is to help insurance businesses improve operations through technology, compliance support, and workflow optimization.
They offer a range of business services including new business processing, accounting, claims handling, and regulatory compliance. Their technology services cover system optimization, data analytics, managed services, and intelligent automation powered by AI.
ReSource Pro works closely with clients to find inefficiencies and improve productivity. They’re not just about doing tasks; they aim to streamline workflows and enhance overall performance. Their approach includes combining insurance expertise with tech solutions.
The company has a team of experts across North America and Asia with decades of experience in insurance. They continually innovate through programs that encourage employee ideas and use AI to improve accuracy and efficiency.
OIP
The website: oipinsurtech.com
OIP is a BPO company focused on insurance operations, helping insurers streamline their workflows and improve process stability. They work with specialty and excess & surplus lines, which are tricky to scale and manage.
Their services cover underwriting support, policy issuance, endorsements, renewals, and more.
They combine hands-on underwriting support with modern tech services like AI, cloud engineering, and system integration to upgrade insurance operations. Their goal is to remove bottlenecks so insurers can work smarter and grow faster. Their core strengths include:
Underwriting support
AI and automation tools
Cloud engineering and system integration
With over a decade of experience and 120+ insurance clients, OIP emphasizes quality and accuracy in every task they handle. Their teams get ongoing training to maintain high standards and adapt to new insurance challenges.
Clients appreciate how OIP integrates seamlessly with their operations, providing reliable support that feels like part of their own team. This steady partnership helps insurance businesses perform better and save time on daily tasks.
Selectsys
The website: selectsys.com
Selectsys is a BPO company that offers a full-service ecosystem designed specifically for insurance MGAs, carriers, and wholesalers. They combine technology and team support to streamline insurance processes like quoting, issuing policies, and renewals.
Their platform integrates tools for real-time quoting, policy management, and automation, all in one unified system.
You’ll find that Selectsys doesn’t just provide software. They embed their BPO for insurance companies into your workflow to handle new business, underwriting support, and policy servicing. Their system uses AI to quickly sort and process documents and emails, reducing manual work and speeding up response times.
Their offering includes seamless integration of quoting with policy administration, which means you avoid switching between multiple disconnected tools. This helps cut down cycle times by up to 35% and lowers costs per policy by 15-30%.
The company also supports the full insurance lifecycle, from submission intake to claims processing.
Selectsys works with more than 80 insurance organizations and supports their operations with strict service-level agreements to keep turnaround times fast. They streamline workflows through a single platform and embedded teams, so you avoid the handoffs and delays that slow traditional setups. Their approach centers on:
Faster turnaround through SLAs
A unified operational platform
Embedded teams that reduce handoffs
If you're looking for a solution that merges technology and execution, Selectsys provides a connected experience that automates routine tasks and frees your team to focus on higher-value work. They back this with AI tools and a proven system to improve accuracy and drive better outcomes.
HCL
The website: hcltech.com
HCL BPO is part of HCLTech, a global tech company that also offers business process operations. They focus on combining technology with skilled teams to help businesses run smoother, especially in digital and cloud areas.
If you’re looking to streamline processes and use AI and cloud solutions, HCL BPO supports this with their experience across industries including insurance.
They bring strong engineering and digital capabilities into their services, which means they blend traditional process handling with new tech like AI to improve accuracy and efficiency. When it comes to insurance, they cover many processes such as claims, underwriting, and customer service, backing these with insights from data and automation.
HCL BPO works with big businesses, including insurers, to tailor solutions that fit their specific needs rather than using one-size-fits-all approaches. This flexibility helps them adapt to different insurance products and regulations easily.
They also emphasize sustainability and responsible practices as part of their business approach.
You’ll find that HCL BPO focuses on continuous improvement by embedding AI and automation into operations, aiming to reduce manual work and speed up service. Their global presence means they can offer support across time zones and leverage varied talent pools to meet client demands efficiently.
Capita
The website: capita.com
Capita is an insurance technology business process outsourcing working mainly with clients in the UK and Europe. They help organizations run complex processes more efficiently by combining people, data, and technology. Capita operates in several industries, including government, financial services, health, and telecommunications.
You’ll find that Capita focuses on simplifying the connections between businesses and their customers or between governments and citizens. Their services cover:
Service area | What they do | Why it helps |
Customer support | Contact center operations, policyholder help | Improves service quality and reduces wait times |
Insurance pperations | Claims support, underwriting assistance | Eases workload so teams can focus on complex cases |
Admin & back-office | Data entry, policy updates, document handling | Keeps processes clean and error-free |
Finance & billing | Payments, collections, account updates | Strengthens cash flow & reduces billing mistakes |
Digital solutions | Automation, workflow tools, self-service | Speeds up tasks and cuts manual effort |
The company uses AI and cloud technologies to improve service delivery and efficiency. For example, they’ve developed an AI Catalyst Stack to scale AI across their operations.
Capita also offers managed cloud services powered by major platforms like AWS.
Capita works on projects that range from supporting financial operations to improving public services like transport and healthcare. They aim to make these services smoother and more responsive to users’ needs. Overall, they combine technology and skilled staff to help organizations operate better and deliver improved experiences.
Wipro
The website: wipro.com
Wipro is a global company offering BPO services for insurance with a strong focus on technology and consulting. They help insurance companies streamline operations by combining process know-how with AI and automation.
You’ll find Wipro works closely with clients to not just advise but also implement solutions that improve efficiency and reduce costs. Their insurance BPO services cover claims processing, policy administration, and customer support, all designed to adapt to changing business needs.
Wipro leverages its global presence and technical expertise to deliver services across multiple insurance segments, ensuring compliance and data security.
They use AI-powered tools to speed up processes and improve accuracy, which helps their clients stay competitive.
If you’re looking for a provider that blends technology with industry knowledge in insurance, Wipro offers a wide range of services focused on making business processes smoother and more scalable. Their approach emphasizes execution and measurable outcomes.
DXC Technology
The website: dxc.com
DXC Technology is a global IT services company that helps businesses with technology solutions and consulting. They work with organizations to simplify and improve their systems, focusing a lot on cloud, AI, and cybersecurity. With more than 120,000 employees across 70+ countries, they serve many industries, including insurance.
In insurance, DXC provides software and business process services designed to help insurers operate more efficiently and adapt to new technology. They support everything from policy management to claims processing, aiming to make workflows smoother and more accurate.
They also integrate AI and automation tools to enhance decision-making and reduce manual tasks, helping insurance companies save time and lower costs. Security is another key focus, ensuring sensitive data stays protected.
DXC’s approach combines industry knowledge with technology expertise, so you get solutions that fit real business needs without unnecessary complications. If you need help modernizing insurance operations, they offer practical options that work with your existing setup.
Capgemini
The website: capgemini.com
Capgemini is a global leader in technology and business consulting, helping companies transform and manage their operations.
They focus on using technology to drive real results across industries including insurance. Their services cover everything from cloud and cybersecurity to data and AI.
What makes Capgemini stand out is their human-centered approach, combining AI and expert teams to improve business processes. They partner with clients to solve complex challenges and boost efficiency using innovative technology.
Capgemini’s insurance BPO services streamline processes like claims management, policy administration, and customer support. They use automation and AI to reduce manual work, speed up response times, and improve accuracy.
They also invest heavily in research and insights to keep up with industry changes, helping insurers adapt to new customer expectations and regulations. Their global presence and wide range of tech capabilities make them a strong choice for insurance companies looking for intelligent operations support.
Sutherland Global
The website: sutherlandglobal.com
Sutherland Global is a business process outsourcing company that focuses on digital transformation and operational efficiency.
They specialize in using AI, automation, cloud engineering, and advanced analytics to help companies improve their workflows and customer experiences.
You’ll find they offer a range of services including contact center solutions, finance, HR, healthcare, and insurance operations, all designed to streamline processes and reduce costs. Their BPO services for insurance companies help insurers accelerate claims processing, improve customer satisfaction, and manage underwriting efficiently.
Sutherland leverages technology and data insights to customize solutions, making it easier for businesses to adapt and grow. They work with clients across industries, using a service model that blends technology with human expertise, aiming for measurable business outcomes.
Overall, Sutherland combines technology with process knowledge to simplify complex operations, helping companies keep up with changing market demands without overwhelming their teams.
Concentrix
The website: concentrix.com
Concentrix is a global BPO company that helps organizations improve customer experience and modernize their technology. They work with many top brands to make their operations simpler and more efficient by using a mix of human insights and advanced technology.
Their focus is on solving complex business challenges with practical solutions.
They offer services across strategy, data analytics, technology integration, and digital operations that help businesses transform and perform better. Concentrix supports a wide range of industries, including insurance, banking, healthcare, and technology. Their insurance clients benefit from tailored solutions that address the unique demands of that sector.
Part of their approach includes using AI tools to help contact centers and advisory services work smarter and faster. They emphasize combining expert knowledge with AI-driven tools to improve how businesses interact with customers and run their operations.
This is especially useful in handling large volumes of customer data and requests effectively.
Concentrix also takes responsibility for sustainability and social impact, focusing on improving lives and supporting communities worldwide. This is part of their broader aim to create meaningful change while delivering reliable, efficient services to their clients.
Sedgwick
The website: sedgwick.com
Sedgwick is a global company that handles insurance claims and risk management. They work with organizations to manage all types of claims, from workers’ compensation to property and liability.
Their goal is to simplify the claims process so it’s faster and easier for everyone involved.
They use technology to speed things up and improve accuracy but also focus on caring for claimants throughout the process.
Sedgwick offers loss adjusting services, dealing with everything from everyday incidents to large disasters. They also handle benefits administration, helping companies manage employee absence and compliance smoothly.
Another part of their work is product recall, where they prepare and respond to product safety issues across various industries. With a presence worldwide, Sedgwick supports clients in many countries and languages. You can expect them to provide practical, thorough claims and risk services without complicating the insurance BPO process.
Gallagher Bassett
The website: gallagherbassett.com
Gallagher Bassett is a global insurance services company that helps insurers manage risk and claims more efficiently. They offer a wide range of BPO solutions built specifically for insurance teams. Their support focuses on:
Claims management
Loss control services
Analytics and performance insights
Together, these services simplify complex processes and strengthen operational results for insurers and self-insured organizations.
You'll find that Gallagher Bassett combines technology with expertise to streamline claims handling and risk management. They provide customized services that adapt to your specific needs, helping reduce costs while maintaining quality. Their approach is built around understanding the challenges you face and offering practical, data-driven solutions.
The company serves various insurance sectors, including property, casualty, and workers’ compensation. They focus on making sure you get clear insights and support throughout the claims lifecycle.
This transparency helps you make better decisions and control your loss spend.
Gallagher Bassett also emphasizes compliance and regulatory standards, ensuring your operations meet necessary requirements without extra hassle. Their global presence means they can support you wherever your business operates, providing consistent service and expertise across different regions.
Crawford & Company
The website: crawco.com
Crawford & Company is a global leader in insurance claims management, serving clients in over 70 countries. With more than 10,000 employees and 50,000 field resources, they handle around $18 billion in claims each year.
Their services cover everything from loss adjusting to medical management and catastrophe response.
They focus on combining skilled people with innovative technology to solve complex claims quickly and accurately. Crawford has adapted to changing times by integrating digital tools that streamline claims processing and improve communication with policyholders.
Their reach is broad, covering various industries including insurance carriers, brokers, corporations, and the Lloyd's market. That means if you’re in one of those sectors, Crawford can tailor solutions to fit your needs.
You can expect a wide range of services like managed repair, counter fraud, data analytics, and legal support, all aimed at making claims easier to handle. They’re also well-equipped to respond to large-scale disasters and complicated claims with specialized experts.
Invensis
The website: invensis.net
Invensis is a global BPO company with over 25 years of experience helping businesses manage their operations more efficiently.
They offer a wide range of services including finance and accounting, insurance claims processing, revenue cycle management, and customer support. Their goal is to let you focus on your core business while they handle repetitive tasks.
The company serves numerous industries including insurance, healthcare, logistics, and telecommunications. With a team of more than 6,000 professionals, Invensis works to streamline your workflows, reduce costs, and improve service quality. They use proven outsourcing models to fit your project's scope, deadlines, and specific needs.
Invensis is also committed to quality and compliance, holding several certifications such as ISO 9001 and HIPAA. They promise a collaborative partnership where they act as an extension of your in-house team, dedicated to supporting your growth and adapting to changes.
If you're looking for consistent, reliable support without the usual overhead, Invensis is a partner to consider.
FBSPL
The website: fbspl.com
Fusion Business Solutions (FBSPL) is a BPO company that focuses on providing efficient insurance support services. They handle a range of insurance processes to help companies manage claims, customer service, and policy administration.
You can expect them to streamline routine tasks, so your team can focus on more critical work.
They work with different types of insurance, from health to property, adapting their services to fit each client’s needs. FBSPL uses technology to improve accuracy and speed but keeps the human touch where it matters most. This balance helps reduce errors and boosts customer satisfaction.
FBSPL emphasizes clear communication and reliable delivery, which makes them a steady partner. They understand the insurance industry’s complexities and aim to simplify things for you. By outsourcing certain processes, you can cut costs and improve turnaround times without losing control.
Their teams are trained to handle sensitive information carefully, ensuring compliance with regulations. This focus on security is important when dealing with personal and financial data. Overall, FBSPL offers practical support that helps insurance companies run smoother day-to-day.
ARDEM
The website: ardem.com
ARDEM is an insurance technology business process outsourcing company that focuses on combining automation and human expertise to make operations smoother and more efficient. They help businesses handle back-office tasks like data entry, claims processing, and accounting, freeing you up to focus on growth.
They use technology like AI and cloud platforms to speed up processes and reduce costs, which means faster results without compromising quality. ARDEM’s experience in industries such as insurance allows them to tailor their services to meet specific needs.
You’ll get support from skilled professionals who know the ins and outs of your business area, backed by automated solutions that keep things running reliably.
Here’s a quick, practical view of the tasks ARDEM typically manages for insurers:
Area | What they do | Value to you |
Data entry | Policy data, claims data, forms | Higher accuracy, fewer delays |
Claims processing | Validation, documentation | Speeds up claim decisions |
Accounting support | Invoices, payments | Cleaner financial operations |
Automation | AI-based workflows | Lower costs & less manual work |
Document handling | Scanning, indexing, QC | Organized data you can trust |
Their approach revolves around understanding your unique challenges and offering a mix of people and technology to improve workflows, aiming to make your back-office tasks less of a hassle.
MMCY
The website: mmcy.com
MMCY is a global BPO company with a team of over 500 experts offering flexible talent solutions to help businesses scale and meet their evolving needs.
They provide services in customer experience, data management, virtual assistance, IT, quality assurance, software development, and event technology. MMCY operates with offices in Dubai, Addis Ababa, and New York, allowing them to serve clients across multiple time zones.
They focus on providing skilled talent that integrates smoothly with your team, whether you need support for customer service, executive assistance, or complex software projects. MMCY’s approach includes rapid onboarding and scalable solutions to adapt as your business grows or faces challenges.
Security and quality are key, with ISO 9001 and ISO 27001 certifications ensuring reliable service and data protection. Their dedicated offshore teams, especially in Addis Ababa, allow you to expand without setting up local infrastructure right away.
You’ll find MMCY useful if you want to reduce costs, improve efficiency, and manage global operations more effectively by tapping into a varied pool of talented professionals. They handle recruitment, operations, and infrastructure, so you can focus on your core goals.
If one of these companies caught your eye, you might be thinking, “So what’s my next step?” Here’s how to start the process without overthinking it.
How do you get started with an insurance BPO company?
Getting started with an insurance BPO partner is easier when you follow a simple plan. I’ve walked teams through this process many times, and the same steps always help you make a confident decision.
Start by evaluating your needs. Look at the tasks that slow you down, the gaps on your team, and the areas where you want more accuracy or speed. This gives you a clear picture of what kind of insurance BPO services you actually need.
Next, request proposals from several insurance BPO providers. Keep it straightforward. Share your goals, expected volumes, and any must-have requirements. When proposals come in, compare them based on clarity, pricing, and the experience they bring to your specific workflows.
As you narrow your list, set up vendor interviews. Ask practical questions like:
How do you measure success?
What happens when volumes spike?
How will you protect customer data?
These conversations tell you more than any brochure ever will.
Before you commit, run a small pilot. Keep it focused, short, and measurable. You’ll see how the team works, how fast they respond, and whether their output matches your standards.
Follow these steps, and you’ll choose a partner that feels like an extension of your own team rather than an external vendor.
Before we wrap up, let’s pull everything together so you feel confident choosing the right BPO strategy for your team.
What’s the bottom line?
The bottom line is simple: BPO matters more than ever in 2025 because insurers need speed, flexibility, and smarter ways to work. Costs are rising, customer expectations are higher, and digital tools keep evolving. You can’t afford processes that slow you down.
Here’s the quick recap:
BPO helps you scale without burning out your team.
It improves accuracy and keeps you compliant.
It gives you access to modern tools and expertise you may not have in-house.
As you explore the list of companies, you’ll see how each one brings something unique. Take your time, compare your options, and look for partners that feel like a true extension of your team.
And if you’re thinking about your next step, start small. Test an insurance BPO process. Measure the impact. You’ll quickly see how the right insurance business process outsourcing services can transform your operations and make your life a lot easier.
Frequently Asked Questions
How do I know if my insurance organization is ready for BPO?
If you're missing SLAs, dealing with talent shortages, or struggling with rising workloads, you're already in BPO-ready territory.
Are BPO providers safe to use with sensitive customer data?
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
Can a BPO partner work with my existing insurance software?
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
What’s the smallest team or workload that can justify BPO?
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
How long does it take to onboard an insurance BPO provider?
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
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© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.