The operating layer
for insurance workflows

From intake to system update, Strada runs full workflows across voice, email, chat and SMS, and writes the outcome directly to your core systems.

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Trusted by carriers, TPAs and MGAs

Use cases

One platform for every insurance workflow

Handle endorsements, billing questions, and document requests, directly from your policy admin system.

Endorsements processed end to end
Billing questions answered on first contact
Document requests fulfilled automatically
Updates written back to policy admin

Take the full first notice of loss over any channel, around the clock, and open the claim in your system.

Structured intake for every line
Claim opened with fields populated
Documents collected and attached
Adjuster notified with full context

Answer status questions with live data pulled straight from the claims system.

Live status from your claims platform
Payment and reserve questions handled
Next steps sent by SMS or email
Escalation when judgment is required

Reach policyholders ahead of renewal, answer questions, and move the policy forward.

Outbound renewal outreach
Coverage questions answered live
Payment links issued on the call
Outcome written to the system of record

Compose a workflow from the same building blocks, with your rules and your systems.

Your escalation rules
Your compliance logic
Your systems of record
Your quality thresholds

Named insured: J. Alvarez
Mailing address: ~~1420 Oak St~~88 Harbor Rd
Effective: Sep 1, 2026
Premium: $1,284 /yr

Endorsement 04Address change, no premium impact

Written back to policy admin0.6s

VoiceSMSEmailChat

“I was in a collision this morning.”

Loss date: Aug 4, 2026
Type: Auto · Collision
Claim: CLM-20931

police-report.pdfdamage-01.jpgestimate.pdf

Adjuster M. Reyes notified3 files

Where is my claim?

ReceivedAug 4
Adjuster assignedAug 5
Estimate in reviewnow
Payment issued—

Read from your claims system0.4s

T−45Renewal email sentOpened
T−30Call answeredCoverage question handled
T−14Payment link issuedPaid · $1,284

Outcome written to the system of recordRenewed

Whena renewal call comes in
Ifthe policy is active
Thenanswer coverage questions
Andwrite the outcome to Applied Epic
Elseroute to a licensed agent

Your rules, your systems5 steps

Hear Strada in action

It starts with a conversation.

Press play. Hear how Strada turns a request into a resolution.

01Voice conversation

Policy Servicing

Handled end-to-end

Policyholder

Strada

02Voice conversation

First Notice of Loss

From intake to filed claim

Claimant

Strada

03Voice conversation

Renewals

Automated outreach and updates

Policyholder

Strada

Channels

Every channel your customers use, one operational layer

VoiceHandle inbound and outbound calls for FNOL, policy servicing, and quote follow-up with natural, low-latency conversation.
SMSSend reminders, confirmations, and payment links. Two-way messaging lets policyholders respond and update details.
EmailRespond to service inquiries, send policy documents, and follow up on open requests with full context.
ChatProvide instant support through your website or portal with policy lookup, real-time updates, and escalation when needed.

VoiceSMSEmailChat

VoiceNatural, low-latency callsSMSTwo-way messagingEmailFull threads and attachmentsChatLive on web and portals

Live call01:12

“I need to file a claim for this morning.”

“I can open that now. Was anyone injured?”

“No, just the bumper.”

“Claim CLM-20931 is open. I have texted you the link.”

Is my policy still active?

Yes, through 09/30. Want the ID card?

Yes please

Sent. Anything else I can help with?

ARAcme Roofing2m

Certificate request, effective 09/01

Hi, could you issue a COI for the Riverside job before Friday?

Strada is drafting the reply

Replied 2m laterCOI issued for the Riverside job and attached, with the certificate holder added.

COI.pdf142 KB

Where is my claim?

Adjuster assigned, updated 2h ago

When will the estimate be ready?

Friday. I will message you when it posts.

Read from ClaimCenter · CLM-20931

Answered on first contact0.4s

Escalation

First line of service

Strada works on your behalf first. When judgment, licensing or exceptions are needed, interactions route to your teams with full context.

01
Understand the requestIntent and policy context
02
Apply your rulesCoverage, permissions, exceptions
03
Update your systemsPolicy admin, claims and CRM

RESOLVED BY STRADAEnd to end

Done in the same conversation.

Policy inquiries · Address updates · Payments

→ Systems updated. No handoff.

ROUTED TO YOUR TEAMWarm handoff

Human judgment. Nothing lost.

Coverage interpretation · Policy exceptions · Fraud indicators

TranscriptPolicyPrior claimPhotos

M. ReyesLicensed adjuster

Ready to pick up

Built for scale

Built for insurance operations at scale

Everything required to run insurance workflows at scale, from quality assurance and compliance to real-time actions and system updates.

Quality AssuranceEvery interaction scored against your policies.
Knowledge ManagementAnswers grounded in your own documentation.
Post-Call WorkflowsFollow-ups and system updates after every call.
Live ActionsTransfers, SMS and record updates mid-conversation.
Multilingual SupportEvery language, the same insurance expertise.
Gap AnalysisSee where interactions stop resolving.
Scale on DemandThousands at once, with no queue.
Warm HandoffYour agents get the whole history.

Visibility

Complete visibility
and controls

Track resolution rates, customer satisfaction and compliance across all interactions. Configure dashboards, set quality thresholds and receive automated reports.

See it on your own data

Interaction Resolution+3pts

93%auto-resolved

Premiums Processed+15%

$157MPremiums

Operational Capacity+25%

2,400hours this month

Connection Rate

68%connected

Customer Satisfaction

4.6/5CSAT

Conversation Quality+3pts

94%positive

Dashboards, thresholds and alerts are yours to configureUpdated hourly

Deployment

Integrate in weeks, not months

Dedicated forward deployed engineers work alongside your team to integrate Strada into your systems, ensuring a fast, high-quality deployment.

Book a demo

W1Kickoff

Dedicated FDEs

A team assigned to your deployment handles integration, configuration, and go-live, not a support queue.
W2Integration

Native system integration

Connect to your AMS, policy admin, claims platforms, and CCaaS without custom middleware or disruption.
W3Testing

Embedded with your operations

Our engineers work directly with your service, claims, and IT teams through deployment and optimisation.
W4Live

Training and knowledge transfer

We upskill your team on managing agents, monitoring quality, and evolving workflows.

The operating layerfor insurance workflows

One platform for every insurance workflow

It starts with a conversation.

Policy Servicing

First Notice of Loss

Renewals

Every channel your customers use, one operational layer

First line of service

Done in the same conversation.

Human judgment. Nothing lost.

Built for insurance operations at scale

Complete visibilityand controls

Integrate in weeks, not months

Transform your insuranceoperations with Strada

The operating layer
for insurance workflows

Complete visibility
and controls

Transform your insurance
operations with Strada