Voice AI Claims: What You Need to Know in 2025

Voice AI claims refer to the use of voice artificial intelligence technology to handle and process insurance claims through voice interactions.

In simple terms, instead of filling out forms or talking to a human agent, you can speak to a system powered by voice AI that understands your request and manages your claim. This technology is growing in the insurance industry because it can make the claims process faster and less stressful.

It fits into customer service by offering a more natural and convenient way for people to communicate, especially on the phone or through smart devices.

When looking closer, voice AI claims systems work by converting spoken words into text, analyzing the meaning, and then responding or taking action automatically. They use natural language processing to catch different ways people might describe the same problem.

For example, when someone says their car was damaged, the system can detect keywords and start a claims workflow immediately. Some key features of these systems include:

• Automating call outcomes so agents don't have to manually enter all information

• Triggering real-time workflows based on the conversation

• Improving accuracy by reducing manual data entry errors

For advanced users, voice AI claims can be integrated into existing insurance platforms. One practical example is Strada, a voice AI designed specifically for insurance. With Strada, insurers can automate claim calls end to end (capturing details, verifying information, and triggering real-time workflows), all without manual handling.

This makes claims processing faster, more consistent, and easier to manage at scale.

This level of integration helps companies save time and reduce costs while improving customer experience by giving instant responses and smoother claim handling.