Tint
Case Study
92%
Claim Completion Rate
48%
Total FNOL Volume Handled
24/7
FNOL Intake Availability
"Leveraging Strada as a foundation, we've built Claimee, our AI claims agent, to handle FNOL at scale – with strong consistency and without sacrificing the trust policyholders expect."
Tint
Tint powers embedded insurance programs for platforms, managing program administration, policy management, and claims on behalf of its carrier partners.
Type
Embedded Insurance Producer and Administrator
Lines
Auto and Mobility
Geographies
United States (program availability varies by state)
Website
tint.ai
Carriers, MGAs, and brokers scale operations with Strada's AI platform.
Background
Before Strada, Tint handled FNOL exclusively through a web form. It worked for many policyholders, but a recurring ask kept coming up: can I file over the phone? Some hosts found the written form difficult, particularly those for whom English wasn’t a first language or for whom the situation was simply too stressful to sit down and write.
Managing FNOL for peer-to-peer mobility platforms means handling a high volume of incident reports – each requiring complete, structured information from the first interaction, collected from callers who are often stressed and unfamiliar with the claims process. Hiring staff to take those calls wasn't a viable option given team size. Tint needed a way to offer both channels without adding headcount.
Challenges
FNOL interactions are uniquely demanding. Unlike routine support calls, they require AI to navigate complex, branching intake logic in real time, tracking multiple pieces of information across a single conversation while adapting to callers who may be stressed or unfamiliar with the process.
Three challenges defined Tint's situation as volume grew:
Policyholders wanted to file by phone, not just form. A significant share of hosts preferred to talk through an incident rather than complete a written form, particularly those who were dealing with a stressful situation in the moment.
Manual intake carried monitoring risk at scale. Human-led FNOL calls would be difficult to assess for consistency when volumes get large. Compliance requirements like anti-fraud statements or state-specific disclosures would need to be captured on every call. Relying on humans to remember every element every time would create risk that is hard to monitor.
Scaling intake without scaling the team. Tint needed a reliable and flexible solution for policyholders to report FNOL at any time of the day or night. Hiring a dedicated team couldn't solve this challenge as efficiently as AI.
Strada's Solution
"Strada had our FNOL agent live within weeks. Iterating on the AI is straightforward, and monitoring quality is actually easier than with human reps – you have full visibility into every call and every response.”
Tint deployed Claimee, an AI agent purpose-built to handle FNOL end-to-end, from first contact through to completed intake. Deployed in under a month, Claimee went live quickly and iterated in real time as the team trained it on new edge cases post-launch.
Claimee guides policyholders through the full claim intake process, collecting structured data, validating inputs, and maintaining conversational context throughout. The flow is optimized for completion: callers are guided efficiently through each step, and the interaction ends with a fully completed claim record, ready for Tint's team to review and process.
One of the most valued aspects of the deployment has been consistency. Compliance elements, including anti-fraud statements and state-specific disclosures, are built into every call by design, with full call recording and review capability to support audit and quality assurance. Every interaction is recorded and reviewable, giving the team full visibility into what was said and when. When something needs to change, the fix is fast: updating the agent's parameters takes minutes.
Over the last 6 months, Strada has taken on 48% of Tint's total FNOL volume – and currently handles 100% of intake phone calls.
Results
"We've been positively surprised at the consistency of claims FNOL with Strada's AI. It has created standardization that makes it easier for the team to audit, report and act on FNOL.”
92% claim completion rate on FNOL calls handled by Claimee
48% of total FNOL volume now handled by Strada over the phone, a channel that didn’t exist before deployment
24/7 FNOL intake availability
What’s Next
Tint is preparing to launch claim status updates as a next use case, giving policyholders real-time insight into where their claim stands, whether documentation is still outstanding, or what the next step in the review process is.
Tint is also building out phone reporting for third-party claimants, exploring how Strada's voice agent can support a new category of callers with distinct intake needs. Beyond claims, the team is developing AI-driven knowledge bases to answer policy questions accurately and reduce dependency on claims staff.
Looking further ahead, Tint plans to expand Claimee across additional lines of business, building purpose-specific FNOL agents for each program as the portfolio grows.
