Voice Agents
Strada’s AI in ‘Profiles in Risk’ Podcast: Why Insurers Trust Us With Their Calls
Amir Prodensky
CEO
Jul 23, 2025
5 min read
A Conversation on AI, Insurance, and What’s Next
In a recent episode of Profiles in Risk (part of the Insurance Nerds podcast network) host Tony Cañas sat down with Amir Prodensky, CEO and co-founder of Strada, to talk about something we’re all trying to figure out right now: what does AI really do for insurance?
If you’re in the industry and feel like every other email or podcast is about AI, you’re not alone. But what makes Strada different (and why this conversation stood out) is that it’s actually practical.
Strada solves a real problem: how to make phone calls between insurance companies, insurance agents, and policyholders smarter, faster, and more scalable, without throwing people under the bus.
Let’s dive into what Amir shared, what makes Strada unique, and what this all means for insurance professionals.
First things first: What is Strada?
Strada is a phone AI platform built specifically for insurance. Its digital voice assistants handle sales, renewals, and service calls for carriers, MGAs, and brokers.
They automate calls with both insurance agents and policyholders.
Here’s how Amir explained it in the context of an MGA calling agents:
“You can think of everything from the moment an agent signs up to get appointed on your website – we’ll trigger an immediate call to learn more, qualify them, and book a meeting.
Or when they call in and ask how to bind a policy, we’ll help guide them. Even outbound calls to promote new programs or events.”
Think of Strada as the teammate who makes all the calls your team wishes they had time for, but doesn’t.
Why phone AI? Why now?
You’ve probably heard of AI chatbots. But phone AI? That’s newer and more powerful than you might think.
Why? Because the insurance industry still runs on phones. Policyholders call in. Carriers call out. The phone is where trust gets built and business gets done.
But humans can only do so much:
Calls get missed.
Hold times frustrate customers.
Teams don’t have time to make proactive calls.
That’s where Strada steps in. Their AI agent can call, talk, follow up via email or SMS, and even schedule appointments, without anyone on your team lifting a finger.
The power of specialization: Why insurance?
Strada doesn’t try to be everything to everyone. It’s focused solely on the insurance space, where Amir and his team saw a clear opportunity.
Amir’s own father is an insurance agent. He grew up seeing how often his dad was on the phone. That real-world insight led him and his co-founder to zero in on insurance as the ideal place for voice AI.
That insight paid off. Strada now works with top carriers, MGAs, and brokers to help them scale their outreach, reduce wait times, and drive growth.
So, how accurate is it?
Tony, the host, asked the question on every listener’s mind: How do you make sure the AI doesn’t say the wrong thing?
This is a big deal. If the AI misquotes a premium or gives incorrect advice, you’ve got a problem.
Amir’s answer: testing, testing, and more testing.
Here’s how Strada keeps things on track:
Structured instructions. Every AI assistant follows a custom script or “prompt” with strict boundaries.
Built-in testing tools. They simulate hundreds of conversations to check for errors before anything goes live.
Real-time monitoring. Conversations are evaluated continuously to flag anything that needs tweaking.
And because it’s all digital, Strada can test and improve at scale, faster than any human QA team ever could.
“It’s like having one AI test another AI,” Amir said. “We simulate the top 20 questions and make sure the system responds correctly every time.”
Real use cases that matter
What makes Strada’s AI actually useful? The use cases are practical, in the best way.
Here’s what it’s already doing for wholesalers:
Lead qualification. Call new agents who sign up, ask a few questions, and book meetings.
Renewal reminders. Call agents about upcoming renewals and prompt them to take action.
Program promotion. Tell agents about new products, events, or incentive programs.
Direct deposit conversion. Yes, it even calls agents to convince them to switch from checks to ACH.
That last one? Total win-win. Agents get paid faster. Carriers save money. Everyone’s happy.
“These are the calls that should be happening, but teams just don’t have the time,” Amir said.
What about implementation?
This part is surprisingly simple, and that’s the point.
You don’t need to involve your engineers. You don’t even need to integrate anything at first.
Here’s how most teams get started:
Pick a use case (like outbound renewals).
Upload a contact list (CSV or Excel is fine).
Strada does the rest.
Later, when you’re ready, you can plug it into your CRM, AMS, or policy admin system. But the goal is to get value fast, not build a six-month integration plan.
“You can be live in a week,” Amir said. “And then expand from there.”
How it’s priced
Strada uses a simple pricing model:
Platform fee.
Per-minute usage. The more you use, the lower the rate.
And no, this doesn’t replace your staff. It supplements them. The AI makes calls your team doesn’t have time to make.
What do customers say?
Strada’s clients are already seeing success. According to Amir:
Most expand from 1 use case to 3 within 90 days.
Referrals are common.
Word-of-mouth on LinkedIn is growing fast.
The feedback? AI calls are well-received, even by agents who aren't exactly tech-forward. Why? Because they’re helpful. And they cut out the frustration of long hold times and slow responses.
“When the AI calls to help you get paid faster or save time, agents actually listen.”
What’s coming next?
Strada just launched its Agent Engagement Suite, a bundle of tools designed to help carriers and MGAs build stronger agency relationships.
Looking ahead, they’re working on:
Expanded use cases (including insured-facing calls in areas where it makes sense).
More workflow automation (post-call actions, not just conversations).
More integrations (CRMs, AMSs, policy admin systems).
The vision? To go beyond talking and actually doing the follow-up work.
So, is this the future?
Amir doesn’t think AI will replace humans. And he’s not just saying that to sound nice.
“We’re not replacing people. We’re making teams more productive. We’re helping them grow faster.”
And he’s right. Most insurance teams already want to do more outreach, better service, and faster follow-up. They just don’t have time.
That’s where tools like Strada come in, making it easier to reach more agents, handle more conversations, and do it all with speed, accuracy, and scale.
Final thought
If you're working at a carrier, MGA, or broker and wondering how to make AI actually work in your business, Strada is a great place to start.
It's not trying to boil the ocean. It's not promising to be the next HAL 9000.
It's just making the phone work better, with AI that listens, responds, and acts like the teammate you've always wanted.
You can learn more at getstrada.com, or catch Amir’s full interview on the Insurance Nerds podcast, Profiles in Risk.
Table of Contents
Join innovative carriers, MGAs, and brokers transforming their calls with Strada.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Voice Agents
Strada’s AI in ‘Profiles in Risk’ Podcast: Why Insurers Trust Us With Their Calls
Amir Prodensky
CEO
Jul 23, 2025
5 min read
A Conversation on AI, Insurance, and What’s Next
In a recent episode of Profiles in Risk (part of the Insurance Nerds podcast network) host Tony Cañas sat down with Amir Prodensky, CEO and co-founder of Strada, to talk about something we’re all trying to figure out right now: what does AI really do for insurance?
If you’re in the industry and feel like every other email or podcast is about AI, you’re not alone. But what makes Strada different (and why this conversation stood out) is that it’s actually practical.
Strada solves a real problem: how to make phone calls between insurance companies, insurance agents, and policyholders smarter, faster, and more scalable, without throwing people under the bus.
Let’s dive into what Amir shared, what makes Strada unique, and what this all means for insurance professionals.
First things first: What is Strada?
Strada is a phone AI platform built specifically for insurance. Its digital voice assistants handle sales, renewals, and service calls for carriers, MGAs, and brokers.
They automate calls with both insurance agents and policyholders.
Here’s how Amir explained it in the context of an MGA calling agents:
“You can think of everything from the moment an agent signs up to get appointed on your website – we’ll trigger an immediate call to learn more, qualify them, and book a meeting.
Or when they call in and ask how to bind a policy, we’ll help guide them. Even outbound calls to promote new programs or events.”
Think of Strada as the teammate who makes all the calls your team wishes they had time for, but doesn’t.
Why phone AI? Why now?
You’ve probably heard of AI chatbots. But phone AI? That’s newer and more powerful than you might think.
Why? Because the insurance industry still runs on phones. Policyholders call in. Carriers call out. The phone is where trust gets built and business gets done.
But humans can only do so much:
Calls get missed.
Hold times frustrate customers.
Teams don’t have time to make proactive calls.
That’s where Strada steps in. Their AI agent can call, talk, follow up via email or SMS, and even schedule appointments, without anyone on your team lifting a finger.
The power of specialization: Why insurance?
Strada doesn’t try to be everything to everyone. It’s focused solely on the insurance space, where Amir and his team saw a clear opportunity.
Amir’s own father is an insurance agent. He grew up seeing how often his dad was on the phone. That real-world insight led him and his co-founder to zero in on insurance as the ideal place for voice AI.
That insight paid off. Strada now works with top carriers, MGAs, and brokers to help them scale their outreach, reduce wait times, and drive growth.
So, how accurate is it?
Tony, the host, asked the question on every listener’s mind: How do you make sure the AI doesn’t say the wrong thing?
This is a big deal. If the AI misquotes a premium or gives incorrect advice, you’ve got a problem.
Amir’s answer: testing, testing, and more testing.
Here’s how Strada keeps things on track:
Structured instructions. Every AI assistant follows a custom script or “prompt” with strict boundaries.
Built-in testing tools. They simulate hundreds of conversations to check for errors before anything goes live.
Real-time monitoring. Conversations are evaluated continuously to flag anything that needs tweaking.
And because it’s all digital, Strada can test and improve at scale, faster than any human QA team ever could.
“It’s like having one AI test another AI,” Amir said. “We simulate the top 20 questions and make sure the system responds correctly every time.”
Real use cases that matter
What makes Strada’s AI actually useful? The use cases are practical, in the best way.
Here’s what it’s already doing for wholesalers:
Lead qualification. Call new agents who sign up, ask a few questions, and book meetings.
Renewal reminders. Call agents about upcoming renewals and prompt them to take action.
Program promotion. Tell agents about new products, events, or incentive programs.
Direct deposit conversion. Yes, it even calls agents to convince them to switch from checks to ACH.
That last one? Total win-win. Agents get paid faster. Carriers save money. Everyone’s happy.
“These are the calls that should be happening, but teams just don’t have the time,” Amir said.
What about implementation?
This part is surprisingly simple, and that’s the point.
You don’t need to involve your engineers. You don’t even need to integrate anything at first.
Here’s how most teams get started:
Pick a use case (like outbound renewals).
Upload a contact list (CSV or Excel is fine).
Strada does the rest.
Later, when you’re ready, you can plug it into your CRM, AMS, or policy admin system. But the goal is to get value fast, not build a six-month integration plan.
“You can be live in a week,” Amir said. “And then expand from there.”
How it’s priced
Strada uses a simple pricing model:
Platform fee.
Per-minute usage. The more you use, the lower the rate.
And no, this doesn’t replace your staff. It supplements them. The AI makes calls your team doesn’t have time to make.
What do customers say?
Strada’s clients are already seeing success. According to Amir:
Most expand from 1 use case to 3 within 90 days.
Referrals are common.
Word-of-mouth on LinkedIn is growing fast.
The feedback? AI calls are well-received, even by agents who aren't exactly tech-forward. Why? Because they’re helpful. And they cut out the frustration of long hold times and slow responses.
“When the AI calls to help you get paid faster or save time, agents actually listen.”
What’s coming next?
Strada just launched its Agent Engagement Suite, a bundle of tools designed to help carriers and MGAs build stronger agency relationships.
Looking ahead, they’re working on:
Expanded use cases (including insured-facing calls in areas where it makes sense).
More workflow automation (post-call actions, not just conversations).
More integrations (CRMs, AMSs, policy admin systems).
The vision? To go beyond talking and actually doing the follow-up work.
So, is this the future?
Amir doesn’t think AI will replace humans. And he’s not just saying that to sound nice.
“We’re not replacing people. We’re making teams more productive. We’re helping them grow faster.”
And he’s right. Most insurance teams already want to do more outreach, better service, and faster follow-up. They just don’t have time.
That’s where tools like Strada come in, making it easier to reach more agents, handle more conversations, and do it all with speed, accuracy, and scale.
Final thought
If you're working at a carrier, MGA, or broker and wondering how to make AI actually work in your business, Strada is a great place to start.
It's not trying to boil the ocean. It's not promising to be the next HAL 9000.
It's just making the phone work better, with AI that listens, responds, and acts like the teammate you've always wanted.
You can learn more at getstrada.com, or catch Amir’s full interview on the Insurance Nerds podcast, Profiles in Risk.
Table of Contents
Join innovative carriers, MGAs, and brokers transforming their calls with Strada.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Voice Agents
Strada’s AI in ‘Profiles in Risk’ Podcast: Why Insurers Trust Us With Their Calls
Amir Prodensky
CEO
Jul 23, 2025
5 min read
A Conversation on AI, Insurance, and What’s Next
In a recent episode of Profiles in Risk (part of the Insurance Nerds podcast network) host Tony Cañas sat down with Amir Prodensky, CEO and co-founder of Strada, to talk about something we’re all trying to figure out right now: what does AI really do for insurance?
If you’re in the industry and feel like every other email or podcast is about AI, you’re not alone. But what makes Strada different (and why this conversation stood out) is that it’s actually practical.
Strada solves a real problem: how to make phone calls between insurance companies, insurance agents, and policyholders smarter, faster, and more scalable, without throwing people under the bus.
Let’s dive into what Amir shared, what makes Strada unique, and what this all means for insurance professionals.
First things first: What is Strada?
Strada is a phone AI platform built specifically for insurance. Its digital voice assistants handle sales, renewals, and service calls for carriers, MGAs, and brokers.
They automate calls with both insurance agents and policyholders.
Here’s how Amir explained it in the context of an MGA calling agents:
“You can think of everything from the moment an agent signs up to get appointed on your website – we’ll trigger an immediate call to learn more, qualify them, and book a meeting.
Or when they call in and ask how to bind a policy, we’ll help guide them. Even outbound calls to promote new programs or events.”
Think of Strada as the teammate who makes all the calls your team wishes they had time for, but doesn’t.
Why phone AI? Why now?
You’ve probably heard of AI chatbots. But phone AI? That’s newer and more powerful than you might think.
Why? Because the insurance industry still runs on phones. Policyholders call in. Carriers call out. The phone is where trust gets built and business gets done.
But humans can only do so much:
Calls get missed.
Hold times frustrate customers.
Teams don’t have time to make proactive calls.
That’s where Strada steps in. Their AI agent can call, talk, follow up via email or SMS, and even schedule appointments, without anyone on your team lifting a finger.
The power of specialization: Why insurance?
Strada doesn’t try to be everything to everyone. It’s focused solely on the insurance space, where Amir and his team saw a clear opportunity.
Amir’s own father is an insurance agent. He grew up seeing how often his dad was on the phone. That real-world insight led him and his co-founder to zero in on insurance as the ideal place for voice AI.
That insight paid off. Strada now works with top carriers, MGAs, and brokers to help them scale their outreach, reduce wait times, and drive growth.
So, how accurate is it?
Tony, the host, asked the question on every listener’s mind: How do you make sure the AI doesn’t say the wrong thing?
This is a big deal. If the AI misquotes a premium or gives incorrect advice, you’ve got a problem.
Amir’s answer: testing, testing, and more testing.
Here’s how Strada keeps things on track:
Structured instructions. Every AI assistant follows a custom script or “prompt” with strict boundaries.
Built-in testing tools. They simulate hundreds of conversations to check for errors before anything goes live.
Real-time monitoring. Conversations are evaluated continuously to flag anything that needs tweaking.
And because it’s all digital, Strada can test and improve at scale, faster than any human QA team ever could.
“It’s like having one AI test another AI,” Amir said. “We simulate the top 20 questions and make sure the system responds correctly every time.”
Real use cases that matter
What makes Strada’s AI actually useful? The use cases are practical, in the best way.
Here’s what it’s already doing for wholesalers:
Lead qualification. Call new agents who sign up, ask a few questions, and book meetings.
Renewal reminders. Call agents about upcoming renewals and prompt them to take action.
Program promotion. Tell agents about new products, events, or incentive programs.
Direct deposit conversion. Yes, it even calls agents to convince them to switch from checks to ACH.
That last one? Total win-win. Agents get paid faster. Carriers save money. Everyone’s happy.
“These are the calls that should be happening, but teams just don’t have the time,” Amir said.
What about implementation?
This part is surprisingly simple, and that’s the point.
You don’t need to involve your engineers. You don’t even need to integrate anything at first.
Here’s how most teams get started:
Pick a use case (like outbound renewals).
Upload a contact list (CSV or Excel is fine).
Strada does the rest.
Later, when you’re ready, you can plug it into your CRM, AMS, or policy admin system. But the goal is to get value fast, not build a six-month integration plan.
“You can be live in a week,” Amir said. “And then expand from there.”
How it’s priced
Strada uses a simple pricing model:
Platform fee.
Per-minute usage. The more you use, the lower the rate.
And no, this doesn’t replace your staff. It supplements them. The AI makes calls your team doesn’t have time to make.
What do customers say?
Strada’s clients are already seeing success. According to Amir:
Most expand from 1 use case to 3 within 90 days.
Referrals are common.
Word-of-mouth on LinkedIn is growing fast.
The feedback? AI calls are well-received, even by agents who aren't exactly tech-forward. Why? Because they’re helpful. And they cut out the frustration of long hold times and slow responses.
“When the AI calls to help you get paid faster or save time, agents actually listen.”
What’s coming next?
Strada just launched its Agent Engagement Suite, a bundle of tools designed to help carriers and MGAs build stronger agency relationships.
Looking ahead, they’re working on:
Expanded use cases (including insured-facing calls in areas where it makes sense).
More workflow automation (post-call actions, not just conversations).
More integrations (CRMs, AMSs, policy admin systems).
The vision? To go beyond talking and actually doing the follow-up work.
So, is this the future?
Amir doesn’t think AI will replace humans. And he’s not just saying that to sound nice.
“We’re not replacing people. We’re making teams more productive. We’re helping them grow faster.”
And he’s right. Most insurance teams already want to do more outreach, better service, and faster follow-up. They just don’t have time.
That’s where tools like Strada come in, making it easier to reach more agents, handle more conversations, and do it all with speed, accuracy, and scale.
Final thought
If you're working at a carrier, MGA, or broker and wondering how to make AI actually work in your business, Strada is a great place to start.
It's not trying to boil the ocean. It's not promising to be the next HAL 9000.
It's just making the phone work better, with AI that listens, responds, and acts like the teammate you've always wanted.
You can learn more at getstrada.com, or catch Amir’s full interview on the Insurance Nerds podcast, Profiles in Risk.
Table of Contents
Join innovative carriers, MGAs, and brokers transforming their calls with Strada.
Start scaling with voice AI agents today
Join innovative carriers and MGAs transforming their calls with Strada.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.
Phone AI agents for insurance distribution
© 2025 Strada API, Inc.